Summary
Overview
Work History
Education
Skills
Hobbies
Timeline
Hi, I’m

Joel Salonen

Driving Customer Success With Hospitality Mindset
Helsinki
Joel Salonen

Summary

Customer-focused professional with a background in onboarding management and hospitality leadership roles. As an Onboarding Manager at Quandoo, I honed my skills in guiding clients through successful onboarding processes, ensuring a smooth transition to our platform. Prior to this, I served as a Profit-Responsible Restaurant Manager for a new hotel project, where I developed a keen understanding of project management and operational excellence.

Tech-savvy and a fast learner, I quickly adapt to new systems and technologies. Experienced in building strong client relationships and delivering exceptional service, I excel in identifying opportunities for growth and ensuring customer satisfaction.

Seeking to leverage my background and learn even more in customer success field. Passionate about delivering value to clients and enhancing their experience with innovative solutions. Ready to contribute to a team dedicated to customer satisfaction and growth.

Overview

9
years of professional experience
9
years of post-secondary education

Work History

Quandoo | Online Restaurant Booking

Onboarding Manager
05.2023 - Current

Job overview

I oversee the onboarding process of new restaurant partners in both Finland and The Netherlands, ensuring a smooth and seamless transition to our platform

I also provide training, support, and guidance to the restaurant staff and executives on how to use our technology and optimize online presence and performance.

Primehotels Oy

Restaurant Manager
12.2021 - 05.2023

Job overview

I was part of the management and opening team of a brand new hotel in Helsinki. I started in the development team 6 months before the opening, handled the recruitment of restaurant staff, and ultimately worked as a profit-responsible manager for the whole restaurant team after the opening

My responsibilities were focused on the restaurant development, operations, and management. This experience allowed me to learn a lot about project management in a fast-paced environment.

Primehotels Oy

Service Manager
09.2021 - 12.2021

Job overview

Primehotels Oy

Duty Manager
08.2020 - 09.2021

Job overview

Primehotels Oy

Waiter
03.2017 - 07.2020

Job overview

Peurakoti Oy

Social Work Assistant
05.2020 - 05.2020

Job overview

A brief deputyship in a children's home.

Extremely Nice Job Oy -Enjoy

Waiter
03.2017 - 03.2019

Job overview

SRV

Construction Worker
06.2015 - 07.2015

Job overview

Summer job

Education

Haaga-Helía University of Applied Sciences

Hospitality Management | Bachelor of Applied Science - BASC
01.2018 - 05.2023

University Overview

Studies emphasized hospitality industry, service excellence, customer relationship management, revenue optimization, and strategic marketing for service industries. Practical projects provided hands-on experience in managing service operations, enhancing customer satisfaction, and implementing effective business strategies. Developed a solid foundation in service business management, including leadership, operations, and revenue management principles.

Järvenpään lukio

Finnish Matriculation Examination
01.2015 - 04.2018

University Overview

Focused on a rigorous curriculum with an emphasis on mathematical subjects

Skills

    Stakeholder Management

    Software Implementation

    Online Marketing

    Customer Relationship Management

    Time Management

    Account Management

    Problem Solving

    Hobbies

    Hobbies

    Yoga and running

    Exploring the world

    Meeting and feeling people

    Timeline

    Onboarding Manager
    Quandoo | Online Restaurant Booking
    05.2023 - Current
    Restaurant Manager
    Primehotels Oy
    12.2021 - 05.2023
    Service Manager
    Primehotels Oy
    09.2021 - 12.2021
    Duty Manager
    Primehotels Oy
    08.2020 - 09.2021
    Social Work Assistant
    Peurakoti Oy
    05.2020 - 05.2020
    Haaga-Helía University of Applied Sciences
    Hospitality Management | Bachelor of Applied Science - BASC
    01.2018 - 05.2023
    Waiter
    Primehotels Oy
    03.2017 - 07.2020
    Waiter
    Extremely Nice Job Oy -Enjoy
    03.2017 - 03.2019
    Construction Worker
    SRV
    06.2015 - 07.2015
    Järvenpään lukio
    Finnish Matriculation Examination
    01.2015 - 04.2018
    Joel SalonenDriving Customer Success With Hospitality Mindset