JoelJoseph Shaheen
Operations Manager
Oulu
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
10
10
years of professional experience
7
7
years of post-secondary education
32
32
Certificates
Work History
Operations Manager
TIER Mobility
04.2022 - Current
- Initiated and led the successful launch of TIER's E-Mobility Operations in the North Finland Region, building the company's presence from the ground up.
- Oversee supply chain and logistics operations across multiple locations domestically and internationally, ensuring material availability and infrastructure for seamless service expansion.
- Implement comprehensive Health, Safety, Security, and Environment (HSSE) protocols, including safety audits, emergency drills, and compliance assessments, to uphold workplace safety and sustainability.
- Led a data-driven operations team, instilling a culture of experimentation and informed decision-making, and consistently exceeding KPI expectations using tools like Google Sheets, Looker, and Kepler.
- Enhance fleet operations and responsiveness to market changes, maintaining high service quality and operational efficiency.
- Foster strategic partnerships with city officials and stakeholders to support business growth and community engagement.
- Drive operational excellence through continuous process improvement, efficiency gains, and strategic planning, using detailed data analysis and forecasting to inform decisions.
- Ensure fleet maintenance and technical quality, managing inventory and overseeing the work of M&R Associates for efficient repairs and maintenance, with a focus on solving recurring technical issues.
- Facilitate cross-functional collaboration and maintain open communication with mechanics to continuously refine operations and identify improvement areas.
- Conduct regular performance reviews, identifying areas for improvement and developing action plans to address them.
Senior Quality Control Specialist
Swappie
05.2021 - 04.2022
- Spearheaded the preparation of documentation and processes to achieve ISO 9001:2015 certification.
- Proactively participated in process improvement projects, identifying areas of waste and streamlining workflows.
- Leveraged G Suite tools to collect and analyze data, informing decision-making and identifying opportunities for improvement.
- Monitored and enforced employee compliance with QA procedures, ensuring adherence to high-quality standards.
- Applied Kaizen methodologies to enhance processes and workflows, improving overall functionality and efficiency.
- Conducted rigorous testing and quality assurance checks to ensure products met project requirements and exceeded customer expectations.
- Conducted black-box testing to identify and resolve issues with tools used in various processes.
- Developed comprehensive plans to address major quality issues, working collaboratively with management and cross-functional teams.
- Contributed to business growth by maintaining high levels of customer satisfaction through exceptional service and quality standards.
- Implemented change management practices that resulted in new revenue streams and increased operational efficiencies.
- Built strong relationships with clients, effectively resolving crises and issues to enhance customer satisfaction ratings.
- Played a key role in setting up quality control processes in Estonia as part of Swappie's expansion.
- Managed logistics for the transport of hundreds of electronic devices between Helsinki and Tallinn, ensuring quality and efficiency.
- Provided consultation to management and personnel, educating them on QA standards and aligning the organization's Quality Management System according to ISO 9001:2015 standards.
Quality Control Specialist
Swappie
10.2020 - 05.2021
- Ensured adherence to output quality standards by monitoring and maintaining quality control guidelines in production operations
- Utilized quality control guidelines to make data-driven decisions in order to improve internal processes and address daily challenges
- Conducted investigations of consumer electronics faults and gathered data using Quality Control tools, ensuring effective problem-solving
- Managed the sorting and distribution of reworks to team leads for further handling, maintaining a seamless workflow
- Organized workshops and development discussions to improve team performance and maintain optimal quality standards
- Maintained open communication with team leads to enhance quality across departments and identify opportunities for process improvement
- Developed and implemented systems for quality enhancement to continuously improve overall quality and meet targets
- Successfully managed multiple projects simultaneously while ensuring target achievement and continuous process improvement.
Production Specialist
Swappie
07.2020 - 10.2020
- Performed in-depth diagnostic analysis on various types of electronic equipment upon receipt
- Utilized technical knowledge and expertise to identify malfunctioning devices and their component parts
- Conducted repairs on devices and component parts using various tools and equipment, ensuring optimal functionality and reliability
- Collaborated with cross-functional teams, including Quality Control and Logistics, to enhance operational processes and workflow efficiencies
- Developed and maintained detailed records of all repairs performed, as well as associated costs and materials used
- Stayed up-to-date with the latest industry trends and technologies related to electronic repair and maintenance
- Trained and mentored new team members on proper diagnostic analysis and repair techniques
- Conducted routine maintenance and calibration on electronic repair equipment to ensure proper functionality and accuracy
- Conducted testing and quality assurance checks on repaired devices to ensure optimal functionality and reliability before returning to inventory or shipping to customers.
IT Specialist
KONE
09.2019 - 12.2019
- Spearheaded the development and optimization of Configuration Management (CM) processes, methods, and tools, leading to more efficient and effective tracking of Configuration Items (CIs)
- Identified and selected relevant Configuration Items (CIs) to be added to the Service's Configuration Management Database (CMDB) using industry-standard ITSM tools
- Collaborated closely with Service Managers to map out Configuration Items (CIs) and ensure their accurate and timely inclusion in the CMDB
- Generated and analyzed detailed reports utilizing ITSM tools, identifying areas for process improvement and best practices
- Coordinated with different Service Managers to unify and standardize the ticketing tool structure, improving cross-functional communication and collaboration
- Responded promptly and effectively to user assistance requests, providing timely and accurate resolution of basic troubleshooting tasks.
IT Internee
ITSAWK IT Training Center
06.2018 - 01.2019
- Conducted in-depth analysis of network and system issues, troubleshooting and diagnosing hardware and software problems to ensure optimal performance
- Installed and configured hardware and software systems, including servers, routers, switches, and desktops, using industry-standard tools and protocols
- Collaborated with IT team members to develop and implement solutions that aligned with the company's strategic goals and support business operations
- Conducted regular maintenance on systems and hardware, ensuring that backups, patches, and security protocols were up to date and functioning correctly
- Provided technical support to end-users, including resolving help desk tickets, answering support calls, and assisting with onboarding and training new employees
- Researched and evaluated emerging technologies and trends to recommend hardware and software upgrades and enhancements that would improve system performance and efficiency
- Assisted with developing and maintaining IT policies and procedures, ensuring compliance with industry standards and best practices
- Participated in IT projects and initiatives, collaborating with cross-functional teams to ensure successful implementation and completion.
Administrative Assistant
Habib Physiotherapy Complex
08.2014 - 11.2018
- Managed a team of 30 people in various administrative functions, ensuring optimal coverage and service
- Coordinated scheduling for staff and monitored resource allocation to improve department efficiency
- Planned and executed events and department activities, acquiring venues, developing guest lists, and organizing catering services
- Developed and implemented administrative processes to achieve organizational objectives and improve office efficiency
- Handled management of communication to executives, taking and making telephone calls, reviewing and prioritizing mail, and composing and typing correspondence
- Maintained inventory in supply closet to prevent shortages
- Collected, calculated, and reported on expenditure and statistical data to inform senior management
- Verified operation of office equipment by completing preventive maintenance requirements and calling for repairs
- Conducted research using various media sources to obtain relevant data for staff requirements
- Organized and maintained filing and document management systems by coordinating, archiving, and purging files
- Conducted and initialized background checks for potential employees
- Monitored and documented program, staff, and leadership actions and drafted update reports for senior leaders
- Regularly planned and coordinated transport from multiple vendors for essential operational equipment
- Monitored transport quality and delivery, ensuring adherence to quality standards
- Identified and resolved complex problems impacting operations management and business direction
- Managed projects in alignment with time, budget, and quality requirements.
Education
MBA - Leading Transformational Change
05.2021 - 05.2024
BBA - Business Administration and Management
04.2010 - 04.2014
Skills
Logistics Managementundefined
Certification
Business Lead 2019 - Hanken & SSE Executive Education
Timeline
Operations Manager - TIER Mobility
04.2022 - Current
Laurea University of Applied Sciences - MBA, Leading Transformational Change
05.2021 - 05.2024
Senior Quality Control Specialist - Swappie
05.2021 - 04.2022
Quality Control Specialist - Swappie
10.2020 - 05.2021
Production Specialist - Swappie
07.2020 - 10.2020
IT Specialist - KONE
09.2019 - 12.2019
IT Internee - ITSAWK IT Training Center
06.2018 - 01.2019
Administrative Assistant - Habib Physiotherapy Complex
08.2014 - 11.2018
University Of Central Punjab - BBA, Business Administration and Management
04.2010 - 04.2014
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