Summary
Overview
Work History
Education
Skills
Certification
Fitness and writing.
Languages
Timeline
Generic

Johan Linderman

Turku

Summary

Technically savvy Service Engineer experienced in testing, integration and installation of computer equipment. Accomplished record of documenting and completing service requests and traveling extensively to customer locations for start-up and service calls to maximize customer satisfaction. Well versed in active directory, azure directory, intune and endpoint management as well as Microsoft management and applications. I have a decent experience in management by leading minor projects which include team coordination and managing systems and hardware in Eurofins.

Overview

7
7
years of professional experience
1
1
Certification

Work History

IT Field Service Engineer

Eurofins
10.2020 - Current
  • Analyzed, troubleshot and diagnosed problems and provided prompt repair and solutions.
  • Installed, configured and tested equipment on specialized platforms.
  • Worked cross-functionally within organization and external partners, integrators and vendors.
  • Analyzed and evaluated performance and optimized efficiency.
  • Main point of contact and responsible of IT solutions at Raisio branch of operations.

Servicedesk Operator

Sykes
01.2017 - 10.2020
  • Addressed user customer service concerns and decided when to escalate problems to specialist team members.
  • Responded to user operational issues with desktop computers, laptops and mobile electronic devices to enable problem resolution.
  • Engaged in user support interactions via telephone, chat and email platforms.
  • Attended weekly team meetings to enhance product and service knowledge and gain insight into beneficial issue resolution strategies.

Education

High School Diploma -

Pietarsaaren Lukio
Pietarsaari

Associate of Science - Raskaat Ajoneuvot, Huolto Ja Korjaus

Pietarsaaren Ammittikoulu
Pietarsaari

Avoin Yliopisto - Tietotekniikka

Åbo Akademi
Turku
01.2018

Skills

  • Schematic Drawing
  • Installation Coordination
  • Technical Support
  • Schedule Coordination
  • Equipment Installation
  • System Maintenance

Certification

  • Certified with work safety.

Fitness and writing.

On my spare time i like to exercise and work out regularly, mostly through cardiovascular exercises such as jogging, hiking and weightlifting to keep in shape. If not then i spend my time writing fiction and adventure fantasy novels and design board board games for the popular past time known as dungeons and dragons. 

Languages

Swedish, Finnish
Native language
English
Proficient
C2
Danish
Intermediate
B1
Norwegian
Intermediate
B1

Timeline

IT Field Service Engineer

Eurofins
10.2020 - Current

Servicedesk Operator

Sykes
01.2017 - 10.2020

High School Diploma -

Pietarsaaren Lukio

Associate of Science - Raskaat Ajoneuvot, Huolto Ja Korjaus

Pietarsaaren Ammittikoulu

Avoin Yliopisto - Tietotekniikka

Åbo Akademi
Johan Linderman