John Kayo Abad
Martinlaakso,18
Summary
Experienced professional with a background in the cleaning services industry and a strong IT skillset. Enthusiastic about leveraging my technical knowledge and adaptability to contribute to your organization's success in a service-oriented IT role.
Highly adaptable professional with a passion for learning new technologies and expanding expertise. Proven ability to excel beyond current field. Seeking opportunities to further enhance skills and contribute to success in a dynamic industry.
Overview
5
5
years of professional experience
Work History
IT Global Service Desk L2 Analyst, VIP Support Subject Matter Expert
Stefanini Philippines
08.2020 - 05.2022
- Provided effective technical support on various platforms, including Windows, iOS, and Microsoft Office 365, delivering solutions in an easily understandable manner
- Demonstrated the ability to challenge customers when necessary to ensure the most suitable solutions were provided
- Developed knowledge and experience in local data centers and servers, which can be applied to support customers in their infrastructure needs
- Utilized PowerShell scripts to automate tasks and optimize processes
- Showed interest in becoming an expert in cloud-managed networks and actively pursued knowledge and skills in this area
IT Service Desk Analyst, ITSD Analyst, Subject Matter Expert, Incident Controller
DXC Technologies
09.2017 - 09.2019
- Developed a knowledge base to enhance service desk efficiency, ensuring solutions were presented in a customer-friendly manner
- Proactively managed administrative tasks demonstrating effective IT budget management and resource utilization skills
- Ensured timely resolution of escalations by providing expert support on Microsoft Office 365 and Windows platforms
- Showcased dedication to continuous learning, staying up to date with the latest technologies and solutions
Education
Bachelor of Science - Information Technology
Our Lady of Fatima University
Skills
- Customer-oriented approach
- Presenting solutions
- Challenging clients
- Local data centers
- Servers
- PowerShell scripting
- Cloud-managed networks
- Staying up-to-date with technologies
- Desire to learn and develop as an expert
Additional Information
Following my migration to Finland, I gained experience in the cleaning services industry. Although temporarily outside the tech sector, I have actively maintained and sharpened my IT skills. I am enthusiastic about returning to a service-oriented IT role and bringing my technical knowledge and adaptability to contribute to your organization's success.
Timeline
IT Global Service Desk L2 Analyst, VIP Support Subject Matter Expert
Stefanini Philippines
08.2020 - 05.2022
IT Service Desk Analyst, ITSD Analyst, Subject Matter Expert, Incident Controller
DXC Technologies
09.2017 - 09.2019
Bachelor of Science - Information Technology
Our Lady of Fatima University
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