Joonas Puranen
Turku
Summary
Proven Service Advisor at Veho Oy Ab, I excel in customer service and technical knowledge, enhancing customer satisfaction and fostering loyalty through effective communication and vehicle maintenance expertise. Skilled in multitasking and complaint resolution, I contributed significantly to process improvements, demonstrating a strong work ethic and organizational skills.
Overview
9
9
years of professional experience
Work History
Service Advisor
Veho Oy Ab
04.2017 - Current
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
- Enhanced customer satisfaction by providing timely and accurate service recommendations.
- Contributed to team goals by proactively identifying opportunities for process improvements within the service department.
Delivery Courier
Posti
01.2016 - 01.2017
- Followed company policies and procedures during shift.
- Drove safely at all times to avoid accidents and harm.
- Safely loaded items into delivery vehicle to minimize damage while in transit.
- Reduced customer complaints by providing timely updates and maintaining clear communication throughout the delivery process.
Education
Certificate Service Advisor -
Mercedes-Benz Certificate
Vantaa, Finland04-2024
Vocational School - Car Mechanic
Varia
Vantaa, Finland04-2017
Skills
- Customer Service
- Computer Skills
- Multitasking and Organization
- Vehicle assessment
- Strong Work Ethic
- Excellent Communication
- Technical knowledge
- Complaint resolution
Timeline
Service Advisor
Veho Oy Ab
04.2017 - Current
Delivery Courier
Posti
01.2016 - 01.2017
Certificate Service Advisor -
Mercedes-Benz Certificate
Vocational School - Car Mechanic
Varia
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