Josie Baker
Kirkkonummi
Summary
Ambitious Hospitality Management & Service Design Graduate, seeking entry-level, full-time opportunities. Demonstrates strong customer service abilities and effective problem-solving skills, ensuring a positive experience even during high-pressure situations. Known for attention to detail, organization and adaptability, contributing to a welcoming atmosphere through engaging communication and excellent people skills.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
CheapSleep Hostel Helsinki
Helsinki
01.2023 - 07.2023
- Greeted guests warmly, made them feel welcome and handled any inquiries, problems and recommendations
- Checked guests in and out
- Managed incoming and outgoing emails and calls
- Handled payments and balancing
- Created and modified reservations, communicated with and used the extranet of booking channels when applicable
- Sold, mixed and served alcoholic and non-alcoholic beverages
Prep Cook
Shoeless Joes
Oshawa
03.2019 - 10.2019
- Ensured all ingredients were prepped and ready for culinary use
- Followed recipes to prepare meals
- Oversaw inventory levels of kitchen items
- Sanitized work areas and equipment regularly to maintain food safety
Banquet Server
Jubilee Pavilion Banquet & Conference Centre
Oshawa
07.2018 - 07.2019
- Assisted in the setup and breakdown of banquet tables, chairs, linens, and other equipment
- Greeted guests upon arrival and provided assistance throughout the event
- Served beverages and appetizers to guests in an efficient manner
- Delivered trays of food from the kitchen to the dining areas at the correct temperature
- Maintained cleanliness of hall throughout shift including tables, chairs, floors and bathroom
Education
Bachelor's Degree - Hospitality Management & Service Design
Laurea University of Applied Sciences
Espoo12-2024
Skills
- Hospitality Management
- Customer Experience
- Customer Service
- Front-Desk Reception
- Project Management
- Effective Communication
- Building Professional Relationships
- Collaborative Teamwork Abilities
- Problem Solving & Proactivity
- Emotional Intelligence
- Decision Making
- Learning & Adaptability
- Organization
Certification
- Hygienia Passi
- Anniskelupassi
Languages
- English: Native
- Finnish: A1
References
- Stefanie Ealy (Assistant Manager) stefanie.ealy@cheapsleep.fi
- Eino Kuutti eino.kuutti@cheapsleep.fi +358 404838105
Timeline
Front Desk Receptionist
CheapSleep Hostel Helsinki
01.2023 - 07.2023
Prep Cook
Shoeless Joes
03.2019 - 10.2019
Banquet Server
Jubilee Pavilion Banquet & Conference Centre
07.2018 - 07.2019
Bachelor's Degree - Hospitality Management & Service Design
Laurea University of Applied Sciences
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