Summary
Overview
Work History
Education
Skills
Accomplishments
Websites
Languages
Affiliations
Certification
Timeline
Generic
Joyanta Dey

Joyanta Dey

Kokkola,07

Summary

Experienced System Administrator with a background in overseeing Windows and Linux servers, managing IT infrastructure, ensuring network security, and handling cloud platforms like AWS and Azure. Proven track record in server deployment, network monitoring, cybersecurity, and support operations. Dedicated to maintaining secure, high-performing systems and always seeking ways to enhance performance. Proficient in navigating hybrid and remote work environments.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Senior Assistant Manager, IT

General Pharmaceuticals Ltd.
04.2021 - 09.2024
  • Led IT Infrastructure Team: Successfully deployed Active Directory, Windows Server, and Linux-based services across the organization, increasing system reliability by 30%.
  • IP Telephony Implementation: Designed and implemented high-availability IP telephony systems, improving internal communication uptime to 99.9%.
  • Endpoint & Network Security: Managed the deployment of CrowdStrike EDR, and configured Checkpoint and Fortinet firewalls in HA mode, reducing security incidents by 40%.
  • IT Systems Development: Built and deployed IT Asset Management and Ticketing Systems using Snipe-IT and osTicket, cutting asset tracking errors by 70%.
  • Monitoring & DNS Management: Administered DNS records and implemented Zabbix for server health monitoring, reducing downtime by 25%.
  • Team Leadership: Supervised a team of 10+ IT professionals, conducted performance reviews, and mentored junior staff, resulting in 2 internal promotions.
  • Operational Oversight: Managed daily IT operations, ensured policy compliance, and optimized workflows — improving support response times by 35%.
  • Inventory Optimization: Applied accurate forecasting and cost control strategies to reduce IT inventory waste by 15%.
  • Project Management: Led multiple IT projects simultaneously, ensuring 100% on-time and on-budget delivery.
  • Recruitment & Training: Interviewed, hired, and trained new IT and support staff; implemented a mentorship program that improved onboarding efficiency by 50%.
  • Customer Experience: Resolved user issues proactively and professionally, boosting end-user satisfaction ratings by 20%.
  • Technology Adoption: Spearheaded integration of new technologies to streamline IT operations and enhance system performance.
  • Led a team of junior assistants, ensuring efficient task completion and professional development.

IT Infrastructure Administrator

Orion Infrastructure Ltd.
09.2013 - 04.2021
  • Led IT Infrastructure for Bangladesh’s first digital toll management system at Mayor Mohammad Hanif Flyover, supporting daily operations for over 50,000 vehicles.
  • Deployed Electronic Toll Collection (ETC) system in partnership with G.E.A. France, resulting in 30% faster transaction processing.
  • Managed network, CCTV surveillance, and call center systems, achieving 99.5% uptime through proactive maintenance and incident response.
  • Implemented virtualization technologies, reducing hardware costs by 20% and improving resource utilization.
  • Oversaw system migrations from legacy to modern platforms with zero data loss or downtime.
  • Enhanced data security by deploying firewalls, antivirus solutions, and VPNs; reduced security incidents by 35%.
  • Diagnosed and resolved server and network issues, reducing average downtime by 40%.
  • Planned and executed server maintenance, capacity planning, and disaster recovery strategies, ensuring continuous business operations.
  • Used tools like Zabbix to monitor network health, proactively identifying and resolving issues before user impact.
  • Improved network performance and reduced congestion through LAN/WAN design optimization and traffic analysis.
  • Collaborated with cross-functional teams and vendors to align IT strategies with operational goals, contributing to a 15% increase in toll collection efficiency.
  • Created and maintained comprehensive IT documentation, including topology maps and equipment inventories.
  • Managed procurement processes and vendor relationships, negotiating contracts that saved 10% annually.
  • Mentored junior staff and enforced infrastructure management best practices, resulting in a more efficient support team.
  • Provided tier-2/3 support to resolve complex end-user issues, maintaining a 90%+ satisfaction rate.

Education

Bachelor of Science - Computer Science & Engineering

State University of Bangladesh
Dhaka, Bangladesh
12.2011

Skills

  • Core Competencies
  • Staff Training & Team Leadership
  • Customer Relationship & Service Excellence
  • Strategic Operations & Cost Control
  • Vendor & Inventory Management
  • Time Management & Problem-Solving
  • Technical Support & Helpdesk Operations
  • Windows Administration & Active Directory
  • Desktop & Server Troubleshooting
  • Network & Email Administration
  • Device Configuration & Endpoint Management
  • IT Documentation & Infrastructure Upgrades
  • Web Security & Software Management
  • Microsoft Office Expertise

Accomplishments

AWS Solution Architect, Red Hat Certified System Administrator (RHCSA), Red Hat Certified Engineer (RHCE - Ansible)

Languages

Bengali (Native)
Bilingual or Proficient (C2)
English
Upper intermediate (B2)
Finnish
Elementary (A2)

Affiliations

  • Member of Bangladesh Computer Society (M03028)
  • Member of Internet Society (Member Id: 116633)

Certification

  • MikroTik Certified Network Associate (MTCNA)
  • MikroTik Certified Routing Engineer (MTCRE)
  • Hygiene Passport Card
  • Occupational Safety Card


Timeline

Senior Assistant Manager, IT

General Pharmaceuticals Ltd.
04.2021 - 09.2024

IT Infrastructure Administrator

Orion Infrastructure Ltd.
09.2013 - 04.2021

Bachelor of Science - Computer Science & Engineering

State University of Bangladesh

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Joyanta Dey