Ju-Ann Pirhonen
Espoo
Summary
Adaptable and detail-oriented professional with proven expertise in fast-paced work environments, excelling in customer service, hospitality, and food preparation. Demonstrates strong communication proficiency, bilingual capabilities, and interpersonal competence to foster positive customer relations and team collaboration. Skilled in health and safety compliance, cash handling, and items display set-up, with a focus on delivering exceptional service experiences. Committed to maintaining high standards of food presentation and table clearing while ensuring operational efficiency.
Overview
8
8
years of professional experience
7
7
years of post-secondary education
Work history
Meeting and Events Crew
Clarion Hotel Helsinki Airport
2024.05 - Current
- Offered menu recommendations based on customer preferences improving their dining experience.
- Ensured customer satisfaction with prompt and accurate order fulfillment.
- Prepared food items according to the established recipes maintaining consistency of taste and presentation.
- Handled high-pressure situations calmly providing solutions promptly.
- Adhered to strict hygiene practices while handling food ensuring safety at all times.
- Coordinated with kitchen staff for timely preparation of orders reducing wait times for customers.
- Served high volumes of guests in fast-paced service environments with exceptional customer care.
- Maintained clean and sanitary food preparation areas and equipment.
- Achieved excellent customer service by greeting customers and meeting quality expectations.
- Prepared tea, coffee and carbonated beverages for customers.
- Prepared sandwiches and salads to recipe guidelines.
Breakfast Waitress
Clarion Hotel Helsinki Airport
2024.05 - 2026.03
- Kept buffet well-stocked with fresh food to maintain guest satisfaction.
- Topped up condiment and cutlery stations to meet customer demand.
- Served guests promptly to ensure food remained at proper temperatures.
- Cleaned and set tables quickly to minimise time between reservations.
- Greeted guests pleasantly and professionally, promoting positive customer experiences from arrival to departure.
- Transported food quickly between kitchen and restaurant areas to maintain temperature and quality.
- Delivered exceptional, friendly and fast service.
- Demonstrated safe food handling standards at all times.
- Resolved customer complaints calmly and professionally to maintain satisfaction.
- Managed cash register efficiently at end of shift, ensuring accurate accounting details.
- Utilised time efficiently during slow periods to clean utensils; resulted in smooth operations during rush hours.
Breakfast Waitress
Hotel Haven Helsinki
2021.06 - 2023.12
- Cleaned and set tables quickly to minimise time between reservations.
- Greeted guests pleasantly and professionally, promoting positive customer experiences from arrival to departure.
- Transported food quickly between kitchen and restaurant areas to maintain temperature and quality.
- Delivered exceptional, friendly and fast service.
Breakfast Waitress
Radisson Blu Plaza Hotel Helsinki
2018.07 - 2023.12
- Cleaned and set tables quickly to minimise time between reservations.
- Greeted guests pleasantly and professionally, promoting positive customer experiences from arrival to departure.
- Transported food quickly between kitchen and restaurant areas to maintain temperature and quality.
- Delivered exceptional, friendly and fast service.
Food service worker
Espoon Catering
2023.03 - 2023.11
- Coordinated with kitchen staff for efficient food preparation.
- Demonstrated knowledge of dietary restrictions, delivering tailored offerings.
- Met strict deadlines during peak hours to uphold service standards.
- Performed cleaning tasks, maintaining a tidy dining area.
- Collaborated with team members to deliver excellent service.
- Maintained clean and sanitary work environment to ensure food safety.
Food Service Worker
Omnia Espoo
2023.03 - 2023.06
- Implemented hygiene standards for improved cleanliness.
- Enhanced customer satisfaction by providing efficient food service.
- Ensured timely preparation of dishes to maintain smooth operations.
- Maintained clean and sanitary work environment to ensure food safety.
- Performed cleaning tasks, maintaining a tidy dining area.
- Adhered to health regulations while preparing meals.
Breakfast Waitress
Radisson Blu Aleksanteri Hotel Helsinki
2018.07 - 2022.12
- Utilised time efficiently during slow periods to clean utensils; resulted in smooth operations during rush hours.
- Created a relaxing atmosphere for guests through warm greetings and quick problem-solving.
- Delivered outstanding customer service by promptly serving breakfast and beverages.
- Ensured high standard of cleanliness in dining area by clearing tables promptly after use.
- Kept buffet well-stocked with fresh food to maintain guest satisfaction.
- Enhanced restaurant reputation through professional behaviour and responsive service.
- Assisted kitchen staff during peak times, improving workflow efficiency.
Catering worker
Folkhälsan Välfärd
2022.10 - 2022.12
- Maintained cleanliness in kitchen area with regular cleaning and sanitising practices.
- Worked under pressure during peak hours to meet demand without compromising quality.
- Carried out waste disposal tasks following company policies and environmental guidelines.
- Adhered to food safety regulations at all times during preparation and serving.
- Assisted in menu planning to accommodate dietary requirements of clients.
Breakfast server
Hilton Hotel
2018.01 - 2022.11
- Ensured high standard of cleanliness in dining area by clearing tables promptly after use.
- Prepared hot beverages for guests, resulting in positive feedback on coffee quality.
- Assisted kitchen staff during peak times, improving workflow efficiency.
- Kept buffet well-stocked with fresh food to maintain guest satisfaction.
- Delivered outstanding customer service by promptly serving breakfast and beverages.
Breakfast Waitress
Glohotel Sello, Espoo
2018.07 - 2018.12
- Ensured high standard of cleanliness in dining area by clearing tables promptly after use.
- Replenished condiments and cutlery as required, maintaining ample supply throughout service hours.
- Kept buffet well-stocked with fresh food to maintain guest satisfaction.
- Delivered outstanding customer service by promptly serving breakfast and beverages.
- Checked on tables to ensure guest satisfaction, anticipated additional needs and happily fulfilled additional requests.
- Topped up condiment and cutlery stations to meet customer demand.
- Delivered exceptional, friendly and fast service.
Breakfast Trainee
Glohotel Grill Kitchen
Leppävaara, Espoo
2017.11 - 2017.12
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Successfully delivered on tasks within tight deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Consistently arrived at work on time and ready to start immediately.
- Cleaned work areas and equipment to maintain faultless hygiene standards.
Education
Liiketoiminnan perustutkinnon - Kaksi osatutkintoa
Axxell
Helsinki 2018.10 - 2019.06
Maisteri - Julkishallinnossa
Yliopisto
Negros Occidental, Filippiinit 2001.06 - 2002.03
Bachelor of Science - Computer Science
Yliopisto
Negros Occidental, Filippiinit 1994.06 - 1998.03
VALMA -
Amiedu
2018.08 - 2019.06
Suomen kielin kurssi -
Espoon työväenopisto
Espoo 2016.01 - 2017.02
Skills
- Fast-Paced work adaptability
- Items display set-up
- Bilingual or multilingual
- Communication proficiency
- Good physical stamina
- Interpersonal competence
- Team player
- Health and Safety Compliance
- Cash handling
- Customer relations
- Customer Service
- Food preparation
- Table clearing
- Food presentation
- Hospitality and customer service
Languages
Tagalog
Native
Englanti
Native
Suomi
Beginner
Affiliations
- Cooking
- Food preparations
- singing
Accomplishments
Sales Hero for the month of June 2025
References
- Agneta Pesonen, Head Waiter, Meeting and Events, Clarion Hotel Helsinki Airport , agneta.pesonen@strawberry.fi
- Raychel Strange, Banquet Manager, Clarion Hotel Helsinki Airport
raychel.strange@strawberry,fi
Interests
- Ruoanlaitto
- Keilailu
- Leivonta
- Laulaminen
Timeline
Meeting and Events Crew
Clarion Hotel Helsinki Airport
2024.05 - Current
Breakfast Waitress
Clarion Hotel Helsinki Airport
2024.05 - 2026.03
Food service worker
Espoon Catering
2023.03 - 2023.11
Food Service Worker
Omnia Espoo
2023.03 - 2023.06
Catering worker
Folkhälsan Välfärd
2022.10 - 2022.12
Breakfast Waitress
Hotel Haven Helsinki
2021.06 - 2023.12
Liiketoiminnan perustutkinnon - Kaksi osatutkintoa
Axxell
2018.10 - 2019.06
VALMA -
Amiedu
2018.08 - 2019.06
Breakfast Waitress
Radisson Blu Plaza Hotel Helsinki
2018.07 - 2023.12
Breakfast Waitress
Radisson Blu Aleksanteri Hotel Helsinki
2018.07 - 2022.12
Breakfast Waitress
Glohotel Sello, Espoo
2018.07 - 2018.12
Breakfast server
Hilton Hotel
2018.01 - 2022.11
Breakfast Trainee
Glohotel Grill Kitchen
2017.11 - 2017.12
Suomen kielin kurssi -
Espoon työväenopisto
2016.01 - 2017.02
Maisteri - Julkishallinnossa
Yliopisto
2001.06 - 2002.03
Bachelor of Science - Computer Science
Yliopisto
1994.06 - 1998.03