Ju-Ann Pirhonen
Espoo
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Breakfast Waitress
Clarion Hotel Helsinki Airport
05.2024 - Current
- Collaborated with kitchen staff to ensure timely food preparation and service efficiency.
- Assisted guests with menu selections, accommodating dietary restrictions and preferences.
- Provided exceptional guest service during breakfast hours, ensuring positive dining experiences.
- Managed buffet setup and breakdown, maintaining cleanliness and organization throughout service.
- Developed efficient workflows for breakfast service, enhancing operational effectiveness and guest interaction.
- Streamlined the replenishment process for buffet items, minimizing wait times for guests.
- Greeted guests and seated promptly, providing special accommodation for handicapped diners and small children.
- Contributed to increased guest loyalty by addressing any concerns or complaints promptly and professionally.
- Communicated effectively with team members to ensure seamless coordination of tasks during busy shifts.
Breakfast Waitress
Scandic Meilahti
01.2020 - 01.2024
- Set up and broke down the breakfast buffet efficiently, ensuring a smooth transition between meal periods.
- Maintained a clean and inviting breakfast area, ensuring guests felt comfortable and welcomed.
- Enhanced customer satisfaction by providing attentive and friendly service during breakfast hours.
- Coordinated with kitchen staff to maintain consistent quality of food offerings throughout service hours.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Collaborated with the hotel staff to accommodate special requests and dietary restrictions for guests.
Breakfast Waitress
Radisson Red
06.2021 - 12.2023
- Delivered exceptional breakfast service to enhance guest satisfaction and ensure repeat visits.
- Maintained cleanliness and organization of dining area to create a welcoming atmosphere for patrons.
- Implemented process improvements that streamlined service flow and reduced wait times for customers.
- Demonstrated strong multitasking abilities while managing multiple tables simultaneously.
- Enhanced guest satisfaction by providing exceptional service during breakfast hours.
Breakfast Waitress
Radisson Blu Plaza Hotel Helsinki
07.2018 - 12.2023
- Collaborated with kitchen staff to coordinate timely food preparation and delivery for breakfast guests.
- Resolved guest inquiries and concerns promptly, fostering positive dining experiences and loyalty.
- Collaborated with kitchen staff to ensure accurate and timely delivery of menu items.
- Demonstrated excellent multitasking skills by managing multiple responsibilities simultaneously within the fast-paced environment.
- Exceeded guest expectations by going above and beyond in fulfilling their needs during their stay.
Breakfast Waitress
Scandic Grand Central Hotel
01.2018 - 12.2023
- Set up and broke down the breakfast buffet efficiently, ensuring a smooth transition between meal periods.
- Maintained a clean and inviting breakfast area, ensuring guests felt comfortable and welcomed.
- Enhanced customer satisfaction by providing attentive and friendly service during breakfast hours.
- Coordinated with kitchen staff to maintain consistent quality of food offerings throughout service hours.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Collaborated with the hotel staff to accommodate special requests and dietary restrictions for guests.
Food Service Worker
Espoon Catering
03.2023 - 11.2023
- Delivered exceptional customer service in fast-paced food service environment.
- Operated kitchen equipment and maintained cleanliness standards consistently.
- Assisted in food preparation, ensuring adherence to safety regulations.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Maintained safety standards by properly handling food and adhering to sanitation guidelines.
Food Service Worker
Omnia Espoo
03.2023 - 06.2023
- Delivered exceptional customer service in fast-paced food service environment.
- Operated kitchen equipment and maintained cleanliness standards consistently.
- Assisted in food preparation, ensuring adherence to safety regulations.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Maintained safety standards by properly handling food and adhering to sanitation guidelines.
Food Service Worker
Folkhälsan Välfärd
10.2022 - 12.2022
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Greeted customers at counter to fulfill requests and answer questions.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Promoted a positive work environment through effective communication with colleagues and supervisors.
- Prepared and served various food and drink items to customer specifications in fast-paced environments.
- Developed and maintained positive relationships with customers to enhance service.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
Food Service Worker
Lintuvaaran Koulu
08.2018 - 12.2021
- Collaborated with kitchen staff to ensure timely and accurate order fulfillment.
- Operated dishwashing and sanitizing equipment according to manufacturer instructions.
- Ensured compliance with health and safety regulations by conducting regular kitchen inspections.
- Assisted in menu development to cater to wider variety of dietary preferences.
- Enhanced team efficiency with streamlined food preparation processes.
- Cleaned and organized kitchen, dining and service areas.
- Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.
Food Service Worker
Lintulaakson Koulu
08.2018 - 12.2021
- Collaborated with kitchen staff to ensure timely and accurate order fulfillment.
- Operated dishwashing and sanitizing equipment according to manufacturer instructions.
- Ensured compliance with health and safety regulations by conducting regular kitchen inspections.
- Assisted in menu development to cater to wider variety of dietary preferences.
- Enhanced team efficiency with streamlined food preparation processes.
- Cleaned and organized kitchen, dining and service areas.
- Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.
Customer Service Trainee
Lindex Hakaniemi
11.2018 - 12.2018
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Skilled at working independently and collaboratively in a team environment.
Customer Service Trainee
Sello Library
01.2018 - 05.2018
- Assisted customers with inquiries and product recommendations to enhance satisfaction.
- Collaborated with team members to streamline service processes, improving efficiency.
- Learned company policies and procedures to provide accurate information to customers.
- Participated in training sessions to develop product knowledge and service skills.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Provided comprehensive product knowledge, enabling customers to make informed decisions based on their requirements.
- Boosted efficiency by implementing new processes that improved response times and quality of service.
Kitchen Assistant Intern
Glohotel Grill Kitchen
11.2017 - 12.2017
- Oversaw kitchen operations, ensuring adherence to safety and sanitation protocols.
- Promoted a safe work environment by enforcing proper use of tools, equipment, and adherence to established safety protocols.
- Maintained a clean and sanitary work environment through diligent attention to workspace cleanliness and hygiene practices.
- Streamlined food preparation processes to improve service speed and quality.
- Evaluated cooking techniques and provided constructive feedback to enhance performance.
- Conducted regular kitchen audits to maintain high standards of cleanliness and organization.
Administrative Assistant
Talisay Water District
04.1999 - 04.2011
- Coordinated office operations to streamline communication and improve workflow efficiency.
- Managed scheduling and calendar coordination for senior executives, ensuring optimal time management.
- Implemented document management systems to enhance information retrieval and accuracy.
- Assisted in preparing reports and presentations, contributing to strategic decision-making processes.
- Trained new staff on administrative protocols, fostering a knowledgeable workforce.
- Developed filing systems that improved data organization and accessibility across departments.
- Facilitated meetings by preparing agendas and minutes, ensuring clear communication of objectives and outcomes.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
Education
Liiketoiminnan perustutkinnon - Kaksi osatutkintoa
06.2019
Master of Science - Public Administration
03-2002
Bachelor of Science - Computer Science
03-1998
Skills
- Time management
- Attention to detail
- Flexible and adaptable
- Multitasking
- Multitasking Abilities
- Excellent communication
- Computer skills
- Calm under pressure
- Organization and time management
- Problem resolution
- Friendly, positive attitude
- Teamwork and collaboration
- Excellent Customer service
- Problem-solving
Certification
Sales Hero of the Month June 2025 - Clarion Helsinki Airport Hotel
LANGUAGES
Englanti
Tagalog
Finnish
Timeline
Breakfast Waitress - Clarion Hotel Helsinki Airport
05.2024 - Current
Food Service Worker - Espoon Catering
03.2023 - 11.2023
Food Service Worker - Omnia Espoo
03.2023 - 06.2023
Food Service Worker - Folkhälsan Välfärd
10.2022 - 12.2022
Breakfast Waitress - Radisson Red
06.2021 - 12.2023
Breakfast Waitress - Scandic Meilahti
01.2020 - 01.2024
Customer Service Trainee - Lindex Hakaniemi
11.2018 - 12.2018
Food Service Worker - Lintuvaaran Koulu
08.2018 - 12.2021
Food Service Worker - Lintulaakson Koulu
08.2018 - 12.2021
Breakfast Waitress - Radisson Blu Plaza Hotel Helsinki
07.2018 - 12.2023
Breakfast Waitress - Scandic Grand Central Hotel
01.2018 - 12.2023
Customer Service Trainee - Sello Library
01.2018 - 05.2018
Kitchen Assistant Intern - Glohotel Grill Kitchen
11.2017 - 12.2017
Administrative Assistant - Talisay Water District
04.1999 - 04.2011
Axxell - Liiketoiminnan perustutkinnon, Kaksi osatutkintoa
West Negros University - Master of Science, Public Administration
University of St. La Salle- Bacolod - Bachelor of Science, Computer Science
References
- Agneta Pesonen , Head Waiter Meetings and Events, Clarion Helsinki Airport Hotel ,agneta.pesonen@strawberry.fi,+358452026777
- Raychel Strange, Head Waiter, Meetings and Events, Clarion Helsinki Airport Hotel, raychel.strange@strawberry.fi, +358456635815
- Anton Mullonen, Head Waiter, Kamp Hotel Restaurant, anton.mullonen@hotelkamp.com
HARRASTUKSET
Ruoanlaitto, keilailu, leivonta ja laulaminen
KURSSIT
- VALMA 08/2017-06/2018 Amiedu
- Suomen kielin kurssi 01/2016-02/2017 Espoon työväenopisto