Judith Ngigi
Oulu
Summary
Confident and highly organized professional with over 10 years of diverse experience in Customer Experience, Retail Banking Operations, Digital Marketing, and Corporate Learning and Development. Possess a calm, solution-oriented attitude and a growth mindset, allowing for easy adaptation to new environments and roles. I am eager to leverage my skills in a dynamic AI Data Trainer position.
Overview
10
10
years of professional experience
Work History
Corporate Learning and Development Lead
KCB Bank Group, Kenya Ltd
07.2019 - 10.2021
- Designed and implemented innovative learning and development programs covering onboarding, career development, wellness, succession planning, and leadership development.
Contact Centre Front Office Team Leader
KCB Group Kenya Ltd
08.2018 - 06.2019
- Managed daily operations and floor activities.
Social and Digital Media CX Executive
KCB Group Kenya Ltd
03.2016 - 07.2018
- Engaged customers across digital media platforms.
Retail Service Experience Executive
KCB Group Kenya Ltd
06.2014 - 02.2016
- Managed customer experience activities, including campaigns, events, and staff training.
Back Office & Operations Support Clerk
Co-operative Bank of Kenya Ltd
10.2013 - 07.2014
- Supported account opening and card production (EMV Project).
Electronic Banking & Card Production
Chase Bank Kenya Ltd
01.2013 - 07.2013
- Supported business growth in mobile and internet banking through user onboarding and support.
Direct Sales Representative
Co-operative Bank Kenya Ltd
08.2011 - 12.2012
- Sold and supported electronic banking products.
Education
MA in Education (Learning, Education and Technology) -
University of Oulu
Oulu, Finland06.2023
Certified Public Accountant (CPA) II -
Kenya Accountants and Secretaries National Examinations Board
Nairobi, Kenya12.2015
BA in Education (English Linguistics and Literature) -
University of Nairobi
Kikuyu, Kenya09.2011
Skills
- Customer Relations: Proficient in managing customer experiences and engagement across various platforms
- Presentation & Report Writing: Skilled in creating and presenting detailed business reports and training materials
- Team leadership: Proven track record of leading and motivating teams to achieve optimal performance
- Developmental Facilitation & Training: Expertise in designing and delivering training programs
- Event Planning & Execution: Successfully planning and executing corporate events and training sessions
- Social Media Content & Community Management: Experienced in managing digital media platforms and customer engagement
- Data Analysis & Interpretation: Strong analytical skills for interpreting data and improving processes
- Project Management: Capable of managing projects from conception to completion
- Microsoft Office
- Leadership & Management
- Customer Experience
- Training Design & Delivery
- Project Drafting & Reporting
- Teleconferencing Tools (Zoom, Teams, Skype)
- Basic Graphic Design (Canva)
- Decision-Making
- Organizational & Planning Skills
- Teamwork Oriented
- Effective Communication
Additional Information
Available for remote positions globally.
Professionalattributes
- Continuous Learner
- Creative Problem Solver
- Effective Communicator
- Detail-Oriented
- Adaptable and Flexible
Timeline
Corporate Learning and Development Lead
KCB Bank Group, Kenya Ltd
07.2019 - 10.2021
Contact Centre Front Office Team Leader
KCB Group Kenya Ltd
08.2018 - 06.2019
Social and Digital Media CX Executive
KCB Group Kenya Ltd
03.2016 - 07.2018
Retail Service Experience Executive
KCB Group Kenya Ltd
06.2014 - 02.2016
Back Office & Operations Support Clerk
Co-operative Bank of Kenya Ltd
10.2013 - 07.2014
Electronic Banking & Card Production
Chase Bank Kenya Ltd
01.2013 - 07.2013
Direct Sales Representative
Co-operative Bank Kenya Ltd
08.2011 - 12.2012
MA in Education (Learning, Education and Technology) -
University of Oulu
Certified Public Accountant (CPA) II -
Kenya Accountants and Secretaries National Examinations Board
BA in Education (English Linguistics and Literature) -
University of Nairobi
Similar Profiles
JANE MUSUNZAJANE MUSUNZA
Universal Banker at KCB Bank Kenya LTDUniversal Banker at KCB Bank Kenya LTD
MARY DAWOMARY DAWO
Recovery Officer at KCB Bank-KenyaRecovery Officer at KCB Bank-Kenya
Noah Esekon EkitelaNoah Esekon Ekitela
DIRECT SALES REPRESENTATIVE at KCB BANK KENYADIRECT SALES REPRESENTATIVE at KCB BANK KENYA