Summary
Overview
Work History
Education
Skills
Hobbies: Cars, engines, computers, travel
Languages
Timeline
Generic
Jukka Kilpinen

Jukka Kilpinen

Summary

Committed and professional Service Advisor with proven ability to effectively manage customer inquiries, provide accurate advice and ensure customer satisfaction. Excellent communication and problem-solving skills for providing customers with best possible service.

Overview

22
22
years of professional experience

Work History

Ferrari Service Advisor + After Sales Ambassador

Luxury Collection Automobiles Oy - Official Ferrari Service
03.2021 - Current
  • Handled customer issues with confidence, using complex problem solving to provide effective resolution.
  • Maintained high customer satisfaction standards to meet or exceed targets.
  • Suggested additional services to customers in order to meet upsell goals.
  • Pleasantly greeted customers and asked open-ended questions to better determine needs.
  • Documented problems and corrective actions to maintain records.
  • Followed up with customers to offer additional support and check resolution satisfaction.
  • Developed estimates by costing materials, supplies, and labor.
  • Examined service history and provided initial inspection of vehicle to identify issues.
  • Interpreted diagnostic results to provide accurate repair recommendations.
  • Trained new personnel regarding company operations, policies and services.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Informed customers of service specials, completion times, and service expenses to provide exemplary customer service.
  • Educated customers regarding regular maintenance protocols to preserve vehicle condition.
  • Suggested add-on services that would be helpful to customers and improve bottom line.
  • Briefed customers regarding warranty protections, potential cost savings and benefits of trading in versus fixing cars to guide decision-making.
  • Developed process improvements to enhance overall delivery of service.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Responded proactively and positively to rapid change.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Promptly responded to inquiries and requests from prospective customers.
  • Sought ways to improve processes and services provided.
  • Maintained up-to-date knowledge of product and service changes.
  • Also handled Spare Parts Manager and Warranty Manager tasks

Audi Service Advisor

K-Caara Oy - Official Audi Dealer
03.2020 - 03.2021
  • Maintained high customer satisfaction standards to meet or exceed targets.
  • Handled customer issues with confidence, using complex problem solving to provide effective resolution.
  • Suggested additional services to customers in order to meet upsell goals.
  • Pleasantly greeted customers and asked open-ended questions to better determine needs.
  • Educated customers regarding regular maintenance protocols to preserve vehicle condition.
  • Documented problems and corrective actions to maintain records.
  • Followed up with customers to offer additional support and check resolution satisfaction.
  • Developed estimates by costing materials, supplies, and labor.

Service Advisor

Autoverkko.com Korjaamo Oy - Bosch Car Service
03.2018 - 03.2021
  • Educated customers regarding regular maintenance protocols to preserve vehicle condition.
  • Examined service history and provided initial inspection of vehicle to identify issues.
  • Maintained high customer satisfaction standards to meet or exceed targets.
  • Handled customer issues with confidence, using complex problem solving to provide effective resolution.

Race Car Mechanic / Race Engineer

A Private Racing Team
03.2017 - 11.2017
  • Race car maintenance, repairs and all other work on and off race days during 2017 season in Formula Drift, across the US

Service Advisor

Autotalo Laakkonen Oy - Official VW/Audi Dealer
05.2012 - 04.2017
  • Educated customers regarding regular maintenance protocols to preserve vehicle condition.
  • Examined service history and provided initial inspection of vehicle to identify issues.
  • Maintained high customer satisfaction standards to meet or exceed targets.
  • Handled customer issues with confidence, using complex problem solving to provide effective resolution.

Spare Parts Administrator

Autovahinkokeskus Oy
05.2007 - 05.2012

Machine Technician

Avant Tecno Oy
07.2005 - 05.2007

Automotive Glass Production

Pilkington Automotive Finland Oy
01.2005 - 07.2005

Parts Counter Person

Motonet Oy
07.2004 - 12.2004

Tire Technician

Euro-Kumikko Oy
01.2004 - 07.2004

Security Guard

Linnan Vartijat Oy
06.2001 - 05.2002

Education

Bachelor of Engineering - Mechanical Engineering

Tampere University of Applied Sciences
Tampere, Finland
12.2025

High School Diploma -

Kaurialan Lukio
Hämeenlinna, Finland
05.2002

Skills

  • Customer Service
  • Repairs Scheduling
  • Customer Retention
  • Computer Skills
  • CRM Software
  • Vehicle Assessment
  • Documentation and Reporting
  • Price Quoting
  • Cost Estimation
  • Client Rapport
  • Warranty Claims Process Management
  • Multitasking and Organization

Hobbies: Cars, engines, computers, travel

I've always been passionate about cars and technology. Ever since I was a child, I wanted to know what made cars work and move the way they did. My interest lead me into working on cars from the moment it was possible for me and I haven't stopped since. It is also what drove me to seek a profession in the automotive industry.

I have especially deep interest into engines and how they work, and I've rebuilt, upgraded and tuned plenty of automobile engines, along with a couple private race cars for my personal use. I have both raced myself and worked as an organizer in numerous racing events.


I've also always been computer-savvy and always had a knack on how computers work, both on the hardware side and on the software side. I've built my own computers from components since I was a child and I've always found different kinds of software easy to learn and use.


I'm passionate about traveling and consider to be lucky for having had an opportunity to travel the world and see, enjoy and learn about vastly different countries and cultures.

Languages

Finnish
Native language
English
Proficient
C2
Swedish
Upper intermediate
B2
German
Intermediate
B1
Japanese
Elementary
A2

Timeline

Ferrari Service Advisor + After Sales Ambassador

Luxury Collection Automobiles Oy - Official Ferrari Service
03.2021 - Current

Audi Service Advisor

K-Caara Oy - Official Audi Dealer
03.2020 - 03.2021

Service Advisor

Autoverkko.com Korjaamo Oy - Bosch Car Service
03.2018 - 03.2021

Race Car Mechanic / Race Engineer

A Private Racing Team
03.2017 - 11.2017

Service Advisor

Autotalo Laakkonen Oy - Official VW/Audi Dealer
05.2012 - 04.2017

Spare Parts Administrator

Autovahinkokeskus Oy
05.2007 - 05.2012

Machine Technician

Avant Tecno Oy
07.2005 - 05.2007

Automotive Glass Production

Pilkington Automotive Finland Oy
01.2005 - 07.2005

Parts Counter Person

Motonet Oy
07.2004 - 12.2004

Tire Technician

Euro-Kumikko Oy
01.2004 - 07.2004

Security Guard

Linnan Vartijat Oy
06.2001 - 05.2002

Bachelor of Engineering - Mechanical Engineering

Tampere University of Applied Sciences

High School Diploma -

Kaurialan Lukio
Jukka Kilpinen