Jukka Kilpinen
Summary
Committed and professional Service Advisor with proven ability to effectively manage customer inquiries, provide accurate advice and ensure customer satisfaction. Excellent communication and problem-solving skills for providing customers with best possible service.
Overview
22
22
years of professional experience
Work History
Ferrari Service Advisor + After Sales Ambassador
Luxury Collection Automobiles Oy - Official Ferrari Service
2021.03 - Current
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Suggested additional services to customers in order to meet upsell goals.
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Documented problems and corrective actions to maintain records.
- Followed up with customers to offer additional support and check resolution satisfaction.
- Developed estimates by costing materials, supplies, and labor.
- Examined service history and provided initial inspection of vehicle to identify issues.
- Interpreted diagnostic results to provide accurate repair recommendations.
- Trained new personnel regarding company operations, policies and services.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Informed customers of service specials, completion times, and service expenses to provide exemplary customer service.
- Educated customers regarding regular maintenance protocols to preserve vehicle condition.
- Suggested add-on services that would be helpful to customers and improve bottom line.
- Briefed customers regarding warranty protections, potential cost savings and benefits of trading in versus fixing cars to guide decision-making.
- Developed process improvements to enhance overall delivery of service.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Responded proactively and positively to rapid change.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Promptly responded to inquiries and requests from prospective customers.
- Sought ways to improve processes and services provided.
- Maintained up-to-date knowledge of product and service changes.
- Also handled Spare Parts Manager and Warranty Manager tasks
Audi Service Advisor
K-Caara Oy - Official Audi Dealer
2020.03 - 2021.03
- Maintained high customer satisfaction standards to meet or exceed targets.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
- Suggested additional services to customers in order to meet upsell goals.
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Educated customers regarding regular maintenance protocols to preserve vehicle condition.
- Documented problems and corrective actions to maintain records.
- Followed up with customers to offer additional support and check resolution satisfaction.
- Developed estimates by costing materials, supplies, and labor.
Service Advisor
Autoverkko.com Korjaamo Oy - Bosch Car Service
2018.03 - 2021.03
- Educated customers regarding regular maintenance protocols to preserve vehicle condition.
- Examined service history and provided initial inspection of vehicle to identify issues.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
Race Car Mechanic / Race Engineer
A Private Racing Team
2017.03 - 2017.11
- Race car maintenance, repairs and all other work on and off race days during 2017 season in Formula Drift, across the US
Service Advisor
Autotalo Laakkonen Oy - Official VW/Audi Dealer
2012.05 - 2017.04
- Educated customers regarding regular maintenance protocols to preserve vehicle condition.
- Examined service history and provided initial inspection of vehicle to identify issues.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
Spare Parts Administrator
Autovahinkokeskus Oy
2007.05 - 2012.05
Machine Technician
Avant Tecno Oy
2005.07 - 2007.05
Automotive Glass Production
Pilkington Automotive Finland Oy
2005.01 - 2005.07
Parts Counter Person
Motonet Oy
2004.07 - 2004.12
Tire Technician
Euro-Kumikko Oy
2004.01 - 2004.07
Security Guard
Linnan Vartijat Oy
2001.06 - 2002.05
Education
Bachelor of Engineering - Mechanical Engineering
Tampere University of Applied Sciences
Tampere, Finland12.2025
High School Diploma -
Kaurialan Lukio
Hämeenlinna, Finland05.2002
Skills
- Customer Service
- Repairs Scheduling
- Customer Retention
- Computer Skills
- CRM Software
- Vehicle Assessment
- Documentation and Reporting
- Price Quoting
- Cost Estimation
- Client Rapport
- Warranty Claims Process Management
- Multitasking and Organization
Hobbies: Cars, engines, computers, travel
I've always been passionate about cars and technology. Ever since I was a child, I wanted to know what made cars work and move the way they did. My interest lead me into working on cars from the moment it was possible for me and I haven't stopped since. It is also what drove me to seek a profession in the automotive industry.
I have especially deep interest into engines and how they work, and I've rebuilt, upgraded and tuned plenty of automobile engines, along with a couple private race cars for my personal use. I have both raced myself and worked as an organizer in numerous racing events.
I've also always been computer-savvy and always had a knack on how computers work, both on the hardware side and on the software side. I've built my own computers from components since I was a child and I've always found different kinds of software easy to learn and use.
I'm passionate about traveling and consider to be lucky for having had an opportunity to travel the world and see, enjoy and learn about vastly different countries and cultures.
Languages
Finnish
Native language
English
Proficient
C2
Swedish
Upper intermediate
B2
German
Intermediate
B1
Japanese
Elementary
A2
Timeline
Ferrari Service Advisor + After Sales Ambassador
Luxury Collection Automobiles Oy - Official Ferrari Service
2021.03 - Current
Audi Service Advisor
K-Caara Oy - Official Audi Dealer
2020.03 - 2021.03
Service Advisor
Autoverkko.com Korjaamo Oy - Bosch Car Service
2018.03 - 2021.03
Race Car Mechanic / Race Engineer
A Private Racing Team
2017.03 - 2017.11
Service Advisor
Autotalo Laakkonen Oy - Official VW/Audi Dealer
2012.05 - 2017.04
Spare Parts Administrator
Autovahinkokeskus Oy
2007.05 - 2012.05
Machine Technician
Avant Tecno Oy
2005.07 - 2007.05
Automotive Glass Production
Pilkington Automotive Finland Oy
2005.01 - 2005.07
Parts Counter Person
Motonet Oy
2004.07 - 2004.12
Tire Technician
Euro-Kumikko Oy
2004.01 - 2004.07
Security Guard
Linnan Vartijat Oy
2001.06 - 2002.05
Bachelor of Engineering - Mechanical Engineering
Tampere University of Applied Sciences
High School Diploma -
Kaurialan Lukio
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