JUSTUS LAWRENCE

• Company Overview: www.ust.com
• Managed server storage & backup SME level daily operation, upgradation, monitoring, and troubleshooting for Incora Inc across US, EMEA, and APAC regions.
• Administered multi-vendor storage systems (NetApp ONTAP, Dell VxRail vSAN, and IBM V7000, Quantum Dxi storage).
• Implemented Veeam tape & disk backup environments, optimizing Disaster Recovery to cloud storage integration.
• Remote replication & DR system management, configuration monitoring operations

Achievements:

• Reduced storage issues by 95% through proactive measures.
• Seamlessly migrated IBM storage volumes.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.
• Excellent communication skills, both verbal and written.
• Worked flexible hours across night, weekend, and holiday shifts.
• Adaptable and proficient in learning new concepts quickly and efficiently.
• Self-motivated, with a strong sense of personal responsibility.

• Company Overview: Major Dell Titanium Partnership Company having competencies in providing Dell solution; Distributor, IT project solution delivery & Dell hardware warranty break fix part replacement services for NBD/4hr Mission critical systems on 24/7 on call duty ( www.kit.ae )
• Successfully deployed IT infrastructure projects specializing in Dell EMC solutions. Pre-Plan & communicate with internal sales/project/service delivery team & customer for achieving On-time completion of project & responsible for handing over project documentation to customer as agreed on Statement of Work( SOW)/Proof of Concept(POC) mentioned in IT solution
• Successfully conducted POC & Projects on products such as Dell EMC Server, Storage like MD series, Equallogic series, Compellent series (iSCSI, SAS and FC arrays), and Hyper-Converged systems VxRail products customer across UAE.
• Implemented Rack and stack of devices, labeling of Dell EMC PowerEdge Tower/Rack/Modular Blade Server, storage arrays VxRail cluster nodes, MD Series, Equallogic , Dell Compellent series Dell switches , Firewall devices & Dell Tape library units etc
• Installed and configured IP next-gen Network firewalls, switches, routers, VPN and Aruba Cisco wireless solutions with Access Points, Network printers etc
• Deployed, managed, and monitoring of Windows servers, Linux systems, active directory, DHCP, DNS systems, VMware and Hyper-V clusters
• Worked at Equinox, Microsoft, Google, and Etisalat top-tier data-centers providing hardware break-fix tasks and Smart Hands support for enterprise government multi-national companies in the UAE region.
• Led implementation of software solutions, ensuring alignment with client objectives and operational needs.
• Conducted post-implementation reviews, identifying areas for improvement in processes and client satisfaction.
• Collaborated with cross-functional teams to optimize system functionality and user experience.
• Analyzed project requirements, translating technical specifications into actionable plans for stakeholders.
• Facilitated workshops and presentations to educate clients on system features and best practices.
• Managed project timelines and deliverables, maintaining accountability for milestones throughout the implementation process.
• Developed strong relationships with clients, fostering trust and confidence.

• Provided Dell-certified mission critical 24/7 on call support for Dell server, switches ,storage, Tape, VxRail, Dell Blade server systems.
• Collaborated with cross-functional teams to identify and resolve technical issues efficiently.
• Facilitated troubleshooting processes, ensuring minimal disruption to business operations.
• Managed software installations, upgrades, and maintenance for diverse client environments.
• Provided ongoing support to clients, enhancing satisfaction through timely resolutions of inquiries.
• Provided exceptional customer support, resolving complex technical issues with effective communication skills.
• Rack and Stack of dell hardware poweredge server,configuration,storage devices installation and maintenance of networks

• Delivered Dell NBD services for enterprise clients for desktop,laptop server
• Worked as system administration role port for Avaya MEA, Xerox MEA, and HCT clients in UAE region.
• Led troubleshooting efforts for complex customer issues, improving resolution times and enhancing customer satisfaction.
• Managed high-priority cases, coordinating resources and driving issue resolution to meet strict SLA requirements.
• Provided expert remote troubleshooting for hardware, software, and printer ,network issues across various industries.
• Installed and configured operating systems ,OS image deployment & applications maintained computer systems and network connections.Resolved email outlook issues
• Active Directory user ,security access management , antivirus ransomware security issue resolution for laptops,desktop servers.
• Patched software and installed new versions to eliminate security problems and protect company data.
• Worked with user service desk ticketing system .