Ms Office
Juuso Laivo
Operations Manager
Helsinki,Finland
Summary
Versatile Operations Manager experienced in wide range of business needs, including strategic planning, operational management, promotional activities and human resources. Accustomed to stepping into different roles every day to enable business operations to evolve and meet changing demands. Outstanding operations management skills.
Overview
8
8
years of professional experience
8
8
years of post-secondary education
4
4
Languages
Work History
Operations Manager Finland
Budbee Oy
HELSINKI, FI
10.2022 - Current
- Managing the entire operations within Finland.
- This includes last-mile deliveries, terminal work, line hauls, pick-ups and contract negotiations.
- Overall responsibility on running the office almost like a country manager.
- Full p&l responsibility.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Devised processes to boost long-term business success and increase profit levels.
Area Manager
Dott Oy
Turku, Suomi
04.2022 - 08.2022
- Built the overall operations in Turku. This includes everything from HR to operations management, P&L responsibility and leading a successful team of 12, with 3 team leads.
- Planned operations to meet established schedules, factoring in ride volumes and business forecasts.
- Conducted training sessions to educate employees on best practices and procedures to increase profitability.
- Kept municipal operations in compliance with city ordinances, state requirements and federal laws
- Maintained department productivity and standards through proactive management of teams and policies
- Worked alongside stakeholders to evaluate projects and determine feasibility of implementation
- Trained and guided team members to maintain high productivity and performance metrics
Senior Operations Manager
Honest Food
Turku
10.2020 - 03.2022
- Launching new restaurants across Finland and making sure the operational side is up to our standards in our older restaurants. Heavy emphasis on quality and quick delivery times
- Raised the sales of the restaurants managed by me to a new high in Finland.
- Formulated processes to reduce downtime and financial loss
- Increased profit by streamlining operations
- Identified and resolved unauthorized, unsafe or ineffective practices
- Reduced process bottlenecks by training and coaching employees on practices, procedures and performance strategies
- Evaluated suppliers to maintain cost controls and improve operations
- Introduced new methods, practices and systems to reduce turnaround time
Regional Manager
Taksi Hietanen
Nousiainen, Varsinais-Suomi
05.2020 - 09.2020
- Managing the operations of a taxi company. This includes everything from sales and marketing to overall management of operations.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations
- Spearheaded market expansion plans for senior leadership
- Introduced cost-saving initiatives to reduce losses and increase profit margin
Regional Manager
Kajon Oy
Turku, Varsinais-Suomi
11.2018 - 05.2020
- Building and managing Kajon taxi services from 0 cars and revenue In Turku and Pori. This includes HR, sales, marketing, office management, equipment management etc.
- Developed sales strategy based on research of consumer buying trends and market conditions
- Leveraged profit opportunities by recruiting top talent and managing brand image to exceed plan performance
- Held meetings with director to identify techniques to overcome sales obstacles
- Grew market share by building strong partner network and customer-oriented services
- Spearheaded market expansion plans for senior leadership
- Developed brand expansion initiatives across sales, marketing and advertising campaigns
- Introduced cost-saving initiatives to reduce losses and increase profit margin
- Evaluated costs against expected market price points and set structures to achieve profit targets
Team Manager
Kajon Oy
Vantaa, Uusimaa
10.2018 - 03.2019
- Managing a team of taxi drivers to perform their best and help them with everyday issues and problems.
- Drove performance of staff by creating incentives and positive work atmosphere and administering recognition and rewards programs
- Documented scores and stats of games and distributed results to appropriate people
- Resolved customer service issues by finding immediate solutions, increasing customer confidence and decreasing escalations to executive office
Transport Coordinator
Kajon Oy
Vantaa, Uusimaa
09.2018 - 03.2019
- Shift leader
- Researched affordable transportation methods and performed safety audits on equipment
- Provided timely transportation of diverse clients to healthcare facilities
- Coordinated driver dispatch to accomplish daily delivery requirements
- Worked closely with personnel and customers to resolve problems
Transport Coordinator
DrivoPro Oy
Turku, Varsinais-Suomi
03.2016 - 08.2018
- Managed the logistics of the end product from warehousing to customer. The Job also included b2b sales. Also regularly gave instructions how to improve a large clothing company's logistical processes.
- Researched affordable transportation methods and performed safety audits on equipment
- Resolved maintenance and repair issues for vehicles and equipment
- Determined most effective mode and routing of materials to customer locations and company facilities
- Worked closely with personnel, customers and contractors to resolve problems
- Used coordination and planning skills to achieve results according to schedule
Education
BBA - Business And Logistics
Lahti University Of Applied Sciences
Lahti 07.2020 - 04.2023
BBA - Business Logistics
Turku University Of Applied Sciences
Turku 08.2013 - 06.2016
Machining
Raisio Vocational Institute
Raisio 08.2008 - 05.2011
Skills
Business development and planning
Software
Recommendations
Anton Martikainen
Maajohtaja, Honest Food Company
Puh. 0408468595
Saku Leino
Logistiikkapäällikkö, DrivoPro Oy
Puh. 044 2010235
Vili Lehtinen
Ajojohdon päällikkö, Kajon Oy
Recommendation in my LinkedIn profile
Tapani Eronen
Toimitusjohtaja, Kajon Oy
Puh. 040 8611327
Pia Väisänen
Henkilöstöpäällikkö, Kajon Oy
Puh. 050 4398120
Timeline
Operations Manager Finland
Budbee Oy
10.2022 - Current
Area Manager
Dott Oy
04.2022 - 08.2022
Senior Operations Manager
Honest Food
10.2020 - 03.2022
BBA - Business And Logistics
Lahti University Of Applied Sciences
07.2020 - 04.2023
Regional Manager
Taksi Hietanen
05.2020 - 09.2020
Regional Manager
Kajon Oy
11.2018 - 05.2020
Team Manager
Kajon Oy
10.2018 - 03.2019
Transport Coordinator
Kajon Oy
09.2018 - 03.2019
Transport Coordinator
DrivoPro Oy
03.2016 - 08.2018
BBA - Business Logistics
Turku University Of Applied Sciences
08.2013 - 06.2016
Machining
Raisio Vocational Institute
08.2008 - 05.2011
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