Kadri Lamp
Tallinn,Estonia
Summary
A seasoned professional with extensive expertise in training and development, project management, and mentoring. Demonstrates strong skills in career advising, team collaboration, and problem-solving, complemented by effective communication and IT proficiency. Fluent in English and Estonian with basic knowledge of Russian and Portuguese. Proficient in learning analytics interpretation, virtual classroom experience, e-learning tools, and training facilitation to enhance employee engagement. Committed to leveraging these skills to drive organisational growth and foster a culture of continuous learning.
Overview
17
17
years of professional experience
2030
2030
years of post-secondary education
1
1
Certification
Work history
GLOBAL L&D SPECIALIST
CMA CGM GBS
03.2025 - 09.2025
- As a Learning and Development Specialist, I support soft skills learning and development projects and initiatives in Global GBS centres. The role involves designing, implementing, and facilitating training programs to enhance employees' interpersonal and professional skills.
SENIOR TRAINER
CMA CGM GBS Estonia
12.2019 - 03.2025
- Senior trainer in the Learning and Development team, specialised in Soft Skills and team building activities in GBS Estonia and in CMA CGM global initiatives.
- As a DISC tool internationally certified practitioner, I conducted over 1,500 personal assessments and delivered hundreds of team workshops to improve collaboration and increase performance.
INTERNAL TRAINER/CARGO OFFICER
APL Agencies OÜ
12.2016 - 12.2019
- Delivered targeted training sessions for team members on process and system protocols.
Ensured compliance in cargo operations through stringent oversight.
Directed collection efforts, aiming for streamlined workflows and reduced turnaround times.
CUSTOMER CARE SPECIALIST
Adcash OU
Tallinn
11.2015 - 12.2016
- Obtaining, analyzing and verifying information in timely manner. Initiating and implementing corrective action as needed in order to ensure that an excellent standard of service and high level of customer satisfaction is maintained. Preparing customer service summary reports. Coordinating the handling of difficult and/or unusual situations.
DESTINATION MANAGEMENT SPECIALIST
Tumlare
Tallinn
05.2015 - 08.2015
- Managed ground service operations for high-demand Norway team in Japanese market.
- Oversaw future and ongoing tours, ensuring smooth execution.
- Resolved emergency situations promptly to maintain service quality.
- Coordinated with suppliers to address logistical challenges and billing issues.
ENGLISH TEACHER
MIL English School
Goiania
04.2014 - 04.2015
- English teacher for individual students and groups at Basic, Intermediate, Advanced, and Upper Levels.
ENGLISH TEACHER
Private
Goiania, Brazil
10.2012 - 04.2014
- Coached pilots for ANAC English exam, achieving 100% success rate.
CAREER ADVISOR AND EMPLOYABILITY PROJECT MANAGER
F1 Computer Services and Training
Thetford, UK
09.2008 - 03.2012
- Managed employability programmes and retraining initiatives to enhance career prospects.
Developed tailored counselling sessions and performance monitoring strategies for individuals.
Conducted interviews and managed vacancies to ensure recruitment needs were met.
Served as Next Step career advisor, guiding clients towards suitable employment opportunities.
Education
SHL - Personality and Ability Assessment, OPQ and Verity Ability testing
12.2024
Coaching in Internal Development and Learning Processes
Tangram Climate Program
Imperial College Executive Education, CMA CGM
Leadership Development Programme Level 2 and Effective Mentoring Skills
GBS Estonia Leadership School
03.2020 - 09.2020
Thomas PPA practitioner certificate - DISC Certified Practitioner
Thomas International Baltics
2019
Leadership Development Programme Level 1
GBS Estonia Leadership School
02.2019 - 02.2019
Adult Education
Internal Trainers Academy, GBS Estonia, CMA CGM
08.2017 - 12.2017
TEFL - Teaching English as a Foreign Language
01.2012 - 01.2012
Associate of Applied Science - Learning and Development
12.2008 - 09.2009
Associate of Applied Science - Information, Advice and Guidance
12.2008 - 05.2009
Associate of Applied Science - ITQ (Word processing, Excel, Databases, Presentations, Email, IT security)
09.2008 - 11.2008
College Qualification in Rural Tourism, Tour Guide
Olustvere TMK College
01.2000 - 01.2002
Skills
- Training and development expertise
- Project management
- Mentoring and coaching
- Career advising
- Team collaboration
- Problem solving
- Effective communication
- IT proficiency
- Language fluency: English and Estonian
- Basic Russian and Portuguese
- Learning analytics interpretation
- Virtual classroom experience
- E-learning tools
- Training facilitation
- Employee engagement
Accomplishments
Tainer of the Year 2024 nominee in the Full-Time Internal Trainer category, Estonian Internal Training Development Association (ESAL)
Certification
- SHL (Personality and Ability Assessment, OPQ and Verity Ability testing) practitioner certificate, ID 91119748
- Thomas PPA practitioner certificate, Thomas International Baltics, Tallinn
- TEFL (Teaching English as a Foreign Language) 50-hour course
References
References available upon request.
Timeline
GLOBAL L&D SPECIALIST
CMA CGM GBS
03.2025 - 09.2025
Leadership Development Programme Level 2 and Effective Mentoring Skills
GBS Estonia Leadership School
03.2020 - 09.2020
SENIOR TRAINER
CMA CGM GBS Estonia
12.2019 - 03.2025
Leadership Development Programme Level 1
GBS Estonia Leadership School
02.2019 - 02.2019
Adult Education
Internal Trainers Academy, GBS Estonia, CMA CGM
08.2017 - 12.2017
INTERNAL TRAINER/CARGO OFFICER
APL Agencies OÜ
12.2016 - 12.2019
CUSTOMER CARE SPECIALIST
Adcash OU
11.2015 - 12.2016
DESTINATION MANAGEMENT SPECIALIST
Tumlare
05.2015 - 08.2015
ENGLISH TEACHER
MIL English School
04.2014 - 04.2015
ENGLISH TEACHER
Private
10.2012 - 04.2014
TEFL - Teaching English as a Foreign Language
01.2012 - 01.2012
Associate of Applied Science - Learning and Development
12.2008 - 09.2009
Associate of Applied Science - Information, Advice and Guidance
12.2008 - 05.2009
CAREER ADVISOR AND EMPLOYABILITY PROJECT MANAGER
F1 Computer Services and Training
09.2008 - 03.2012
Associate of Applied Science - ITQ (Word processing, Excel, Databases, Presentations, Email, IT security)
09.2008 - 11.2008
College Qualification in Rural Tourism, Tour Guide
Olustvere TMK College
01.2000 - 01.2002
Coaching in Internal Development and Learning Processes
Tangram Climate Program
Imperial College Executive Education, CMA CGM
SHL - Personality and Ability Assessment, OPQ and Verity Ability testing
Thomas PPA practitioner certificate - DISC Certified Practitioner
Thomas International Baltics
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