Results-driven Administration and Operations professional with 12 years of experience in technology-focused organizations. Expertise in managing office operations, coordinating HR processes, and supporting financial planning and compliance. Proficient in ERP and cloud-based systems, vendor negotiations, and process improvement, with hands-on skills in IT infrastructure. Committed to enhancing business efficiency and governance in diverse environments.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Office Manager
Miwayz Private Limited
06.2025 - 10.2025
Enhanced office management for software engineering operations, improving team cohesion.
Facilitated seamless onboarding and offboarding processes for new employees.
Organized digital documentation, ensuring structured and secure data storage.
Coordinated IT meetings and projects through effective scheduling and communication.
Provided basic technical support and escalated complex issues to IT team.
Enforced cybersecurity policies, ensuring compliance at the administrative level.
Head of Administration
Silverleap Technology Private Limited
01.2012 - 06.2025
Administration
Negotiating contracts and agreements with vendors.
Delegating tasks to administrative staff and monitoring daily operations.
Acting as liaison between employees and upper management.
Developing policies ensuring positive interaction between staff and personnel.
Improving workplace efficiency.
Generating annual workflow finances.
Organizing workflows and managing logistics and supply chain.
Human Resources
Planning resource allocation based on projects and demand.
Screening, scheduling, interviewing, and supporting recruitment.
Developing and maintaining HR policies aligned with statutory requirements.
Ensuring updated HR procedures and compliance.
Maintaining accurate HR statistics and records.
Supporting performance management systems.
Representing the company at career fairs, exhibitions, and conferences.
Finance
Providing financial management support for assigned regions and overseas offices.
Analyzing annual budgets, financial statements, and forecasts.
Monitoring financial operations and resolving issues within shared services.
Reviewing financial statements and reconciliations.
Supporting tax-related matters and audits.
Researching cost reduction opportunities.
Supporting international operations and ensuring transparent accounting.
Managing projects to improve financial systems.
IT Infrastructure
Managing ERP implementation, including planning and resource scheduling.
Handling ISMS security and infrastructure.
Managing Agile processes and conducting training.
Setting up and maintaining cloud servers and backup systems.
Writing technical documentation for software users.
Computer Hardware Technician
Sri Lanka Online Private Limited
09.2008 - 12.2011
Diagnosed and repaired computer hardware issues to ensure optimal performance.
Assembled and tested computer systems for quality assurance prior to deployment.
Conducted routine maintenance on hardware components to extend lifecycle and reliability.
Installing software and maintenances external device such as printer,scanner,internet router configuration, and network switch.
Email configuration and troubleshooting.
Education
Vocational qualification in Business - Strategic Management, Marketing, Financial Management, Organizational Behavior, Business Law, and Entrepreneurship
Business College Helsinki
Finland
10.2026
MBA - Business Administration And Management
University of Sunderland
Sri Lanka
06-2025
OTHM Level 7 Diploma - Strategic Management and Leadership
ICBT Campus
Sri Lanka
09-2022
Skills
Workplace Versatility: Experienced in both hands-on and administrative roles, including maintenance, inventory, documentation, and client service
Documentation & Organization: Reorganized technical and procurement files; supported project documentation and scheduling
Customer Interaction: Engaged directly with clients and tenants; promoted services and resolved inquiries
Reliability & Independence: Trusted to open/close facilities and manage operations without supervision
Digital Tools: Proficient in Microsoft Office, Project Management tools Jira, Team work, Google Works space business domain, Cloud Services, Accounting tools Xero, QB, ERP Systems, and basic photo/video documentation
Information Security: ISO 27000 , ISO 9001 implementation process
Team Collaboration: Worked with software engineers, outsourced Teams, and hospitality staff; adaptable to diverse teams
Human resources ,Payroll processing,Staff hiring,Facility management,Planing
Diploma in Computer Hardware – British Institute of ICT. Sri Lanka
Diplomas in Graphic Designing, Microsoft Office, Internet
Email – Quick Tec Academy, Sri Lanka.
Languages
English
Professional Working
Finnish
Elementary
Tamil
Native or Bilingual
Sinhala
Professional Working
Timeline
Office Manager
Miwayz Private Limited
06.2025 - 10.2025
Head of Administration
Silverleap Technology Private Limited
01.2012 - 06.2025
Computer Hardware Technician
Sri Lanka Online Private Limited
09.2008 - 12.2011
Vocational qualification in Business - Strategic Management, Marketing, Financial Management, Organizational Behavior, Business Law, and Entrepreneurship
Business College Helsinki
MBA - Business Administration And Management
University of Sunderland
OTHM Level 7 Diploma - Strategic Management and Leadership
Executive - Operations at Indev Infra Private Limited (Formally Known as Kerry Indev Logistics Private Limited)Executive - Operations at Indev Infra Private Limited (Formally Known as Kerry Indev Logistics Private Limited)
Legal Executive at Jiostar India Private Limited Erstwhile Viacom18 Media Private LimitedLegal Executive at Jiostar India Private Limited Erstwhile Viacom18 Media Private Limited
HR and Admin Assistant at VFlowTech India Private Limited & Sunkonnect Advisory Service Private LimitedHR and Admin Assistant at VFlowTech India Private Limited & Sunkonnect Advisory Service Private Limited