Kamilia Nanai
Turku
Summary
Proven leader and efficient problem-solver, I enhanced guest satisfaction and operational efficiency at Leo's Leikkimaa. Skilled in staff training, team leadership, and customer service, I excel in fast-paced environments. Demonstrated ability in facility maintenance and multilingual communication, ensuring top-notch guest relations and safety standards.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Assistant Site Manager
Leo's Leikkimaa
02.2019 - 01.2025
- Maintained a safe work environment by implementing strict safety protocols and conducting regular inspections.
- Assigned work to staff, set schedules, and motivated strong performance in key areas.
- Worked effectively in fast-paced environments.
- Worked flexible hours across night, weekend, and holiday shifts.
- Created and maintained detailed reports of daily, weekly and monthly operations.
- Organized and oversaw special events such as birthday parties and team-building activities.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Followed food safety practices and sanitation guidelines.
- Trained new staff on food preparation and safety procedures.
- Inventoried food, ingredient, and supply stock to prepare and plan vendor orders.
- Trained and supervised staff members for optimal performance in daily cleaning tasks, resulting in increased efficiency.
- Liaised with suppliers and vendors for prompt delivery of orders.
- Processed and handled customer complaints, answering questions, and providing alternative solutions.
Hotel Front Desk Receptionist
Hotelli Helmi
05.2012 - 02.2019
- Collected room deposits, fees, and payments.
- Worked flexible hours across night, weekend, and holiday shifts.
- Enhanced guest satisfaction by promptly addressing inquiries and concerns at the front desk.
- Coordinated with housekeeping staff to ensure timely turnover of rooms for incoming guests while maintaining cleanliness standards.
- Trained new staff members in customer service techniques and hotel operations.
Hotel Receptionist
Hotelli Kivitasku
01.2008 - 08.2011
- Worked flexible hours across night, weekend, and holiday shifts.
- Collected room deposits, fees, and payments.
- Worked effectively in fast-paced environments.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Prepared and cooked breakfast. Maintained cleanliness and sanitation of the entire kitchen area.
- Oversaw conference rooms, directed visitors, managed reservation system.
Housekeeper
Park Hotel
06.2006 - 12.2006
- Enhanced guest satisfaction by maintaining clean and orderly hotel rooms and common areas.
- Bussed and reset tables to keep dining room and work areas clean.
Education
Vocational School - Hospitality
Turun Ammatti-instituutti
TurkuSkills
- Customer service
- Team leadership
- Time management
- Staff training and development
- Task delegation
- Guest relations
- Multilingual proficiency
- Facility maintenance
- Problem-solving abilities
Certification
- First-aid course
- First-aid extinguishing
- Hygiene proficiency certificate
Languages
Finnish, Arabic
Native language
French
Intermediate
B1
English
Advanced
C1
Timeline
Assistant Site Manager
Leo's Leikkimaa
02.2019 - 01.2025
Hotel Front Desk Receptionist
Hotelli Helmi
05.2012 - 02.2019
Hotel Receptionist
Hotelli Kivitasku
01.2008 - 08.2011
Housekeeper
Park Hotel
06.2006 - 12.2006
- First-aid course
- First-aid extinguishing
- Hygiene proficiency certificate
Vocational School - Hospitality
Turun Ammatti-instituutti
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