Playing the Djiembe (was a member of the Singapore Djiembe club)
Kasthuri Wasudevan
Senior Customer Relation Executive
Espoo
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Work well with and demonstrate respect for colleagues at all levels and consistently contribute to positive work environment.
Overview
15
15
years of professional experience
9
9
years of post-secondary education
Work History
Senior Client Relationship Executive
Dynamics Speech Pte Ltd
Singapore
11.2009 - 07.2020
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Excellent communication skills, both verbal and written.
- Learned and adapted quickly to new technology and software applications.
- Reply to Directors' inquires about Things to follow up/Payment tracking
- Performed reception, registrations, walk-in and administration of client visits.
- Answer phone calls, emails regarding our services.
- Manage calendars and appointment scheduling for a team of psychologists, speech & occupational therapists.
- Cashiering and collection of payments.
- Sales and marketing of courses and therapy programs in schools
- Facilitating courses
- Tracking of clients list ( new, leaving, discharged)
- Perform refunds for credit cards / net card
- Inventory Team leader - Tag, name and number all resources, ensure inventory is checked monthly. Maintenance should be divided to staff according to office and items : Assessment tools, books, games.
- Retrieve and collate all stationary requests from all staff
- In charge of ordering mineral water for office water dispensers
Senior Administrative and Sales Officer
Management Development Consultancy
Singapore
07.2008 - 10.2009
- Enhanced sales operations through development of new sales strategies, cold calling techniques and customer follow-up
- Responded to customer needs by answering questions and providing detailed information about corporate courses
- Researched target market and identified customers' unique needs to suggest suitable products.
- Prepare invoice requisition and raise memo for invoice discrepancies
- Preparation of course materials, folders signage, attendance list, trainer's contract and certificates.
- Liaise with property management of set up and arrangement of training rooms and equipment.
- Liaise with trainers for scheduled / dates for seminars
- Monitor daily numbers for public seminars and push for sales of courses with low registration numbers.
- Preparing and sending marketing collaterals and materials to existing and new customers to promote upcoming courses for Language, I.T and corporate seminars
- Handle general enquires through Seminar hotline and emails for Public courses.
- Attend to walk-in customers for Public courses
- Maintain inventory of seminars training calendars, directories, folders, mineral water, stationeries and requisite with relevant departments when inventory level runs low.
- Updated daily numbers in server and ensure registration numbers are updated at end of day
- Confirmation of seminars - send and received endorsed / signed copy
- Email customers / trainers (10 days before seminar commencement date) for confirmed, postponed/ cancelled seminars via emails
- Updated of receipts, payments from customers and retrieval of payment information from VAM system
- Responsible for updating all details in the P&L and ensure payments are made within 30 days upon invoice date
- In charge of weekly sales report and monthly postponement report
- Ensure procedure and process are in line with MDC's operating procedure
Medical Records Officer
Singapore General Hospital
Singapore
05.2005 - 06.2008
- Reviewed medical records for completeness and filed records according to IC number.
- Input data into computer programs and filing systems.
- Followed exact procedures for handling transfers and other releases of medical records.
- Liaison with immediate departmental personnel, and hospital personnel with regards to records management and operations, intra-hospital liaisons; inter-hospital liaisons, vendor liaisons
- Tracing and retrieval of medical records for immediate requests (400 minimum daily)
- Handle patients' medical records folder by sorting and filing according to standard filing order
- Ensuring timely delivery of medical records to respective departments/ wards/ clinics.
- Training of new sectional staff
- Tracing and retrieval of medical records for advance TCU and respective specialty clinics
- Handle and maintain files of sexual assault cases (under lock and key)
- Handle general enquires from all patients with regards to administrative charges of medical reports
Education
Certificate in Biomedical Sciences - Biomedical Sciences
University of Westminister (MDIS)
Singapore 03.2004 - 03.2005
GED -
Jurong Institiute
Singapore 01.2000 - 12.2003
High School Diploma -
Beatty Secondary School
Singapore 01.1996 - 12.1999
Skills
Managing client relations
Accomplishments
- President of Interact Club (JC)
- Member of People Association of Singapore (Anchovale branch)
- Gold award for Singapore Youth Festival dance competition
- Organized community service for the Rotary Club of Singapore West and integrated the Interact club activities with Rotary activities.
- Conferred Service Recognition Award
- 3rd prize for Inter-JC Drama Competition
Interests
Nature hikes and community service
Would like to take up gaming again WOW fan previously
Timeline
Senior Client Relationship Executive
Dynamics Speech Pte Ltd
11.2009 - 07.2020
Senior Administrative and Sales Officer
Management Development Consultancy
07.2008 - 10.2009
Medical Records Officer
Singapore General Hospital
05.2005 - 06.2008
Certificate in Biomedical Sciences - Biomedical Sciences
University of Westminister (MDIS)
03.2004 - 03.2005
GED -
Jurong Institiute
01.2000 - 12.2003
High School Diploma -
Beatty Secondary School
01.1996 - 12.1999
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