KATARINA METSOJA
Saaristolaivastonkatu 6C 38, Helsinki
Summary
Organized and dedicated worker with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments :)
Overview
7
7
years of professional experience
Work History
Medical Secretary
HUS New Childrens Hospital
12.2020 - Current
- Filed patient information including charts, reports, and correspondence in digital form
- Kept bookkeeping up-to-date by preparing and sending financial statements to appropriate recipients
- Met patients at the check-in desk, verified insurance coverage, completed new patient forms, scheduled appointments in person and by telephone, and kept patient files updated
- Processed incoming patients by collecting forms, recording insurance information
- Responsible for front desk including answering phones, scheduling appointments, greeting patients and ordering supplies as needed
- Scheduled doctor appointments for patients when they appeared at the office in-person or when they phoned in their requests.
- Organized paperwork such as charts and reports for office and patient needs.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Coffee Barista
Johns Coffee
10.2019 - 10.2020
- I was specially trained to work with specialty coffees and had many courses about roasting,brewing, and the overall production of coffee
- Learned a lot about coffee and it´s ethnicity, as well as how big of a business coffee actually is
- Paid close attention to customers' concerns and addressed their queries and achieved anexceptional level of customer service
- Increased employees' attendance records from passable to exceptional by emphasizingpunctuality and being prepared to start work on arrival
- Responsible for monitoring various company databases to ensure accuracy of inventory
- Worked tirelessly to resolve customers' problems to their satisfaction, which resulted in a loyalcustomer base and increased company's positive reputation
- As needed, arranged for and/or conducted onsite training for employees
- Conducted negotiations to resolve disagreements and misunderstandings to successfullyresolve conflicts to satisfy both parties.
Sales Assistant
05.2019 - 06.2019
- Continuously improved customer service, brand awareness, and the company's reputation byproviding customers our excellent service and introducing them to the latest trends, whilehelping them to find a perfect look for them
- Increased customer base and retention rates by developing mutually beneficial relationships withclients to promote company loyalty
- Used effective problem solving and conflict resolution techniques to provide customers withexcellent service
- Strengthened personal knowledge of company's products and services by participating inprofessional development activities and staying current on market trends and changes.
Cashier/Server/Waitress
Lendav Taldrik
06.2018 - 07.2018
- Sanitized all food preparation areas by using prescribed cleaning products, hot water, andcleaning cloths
- Graciously welcomed guests to the establishment and took orders for drinks while they perusedthe menu
- Conducted dining room walkthroughs to ensure guest satisfaction and informed servers andbussing staff of customer needs
- Responsible for the removal and transfer of all dirty glassware and utensils from the dining roomto the dishwashing area
- Verified photo identification to determine age of customers ordering alcoholic beverages
- Recorded customers' orders and worked with team members to serve food and beverages in atimely manner
- Maintained polite and professional manner and encouraged inquiries from patrons so they couldmake decisions on what to order
- Responsible for maintaining indoor and outdoor dining areas, cleaning tables, restocking napkindispensers and emptying trash
- Learned current menu to provide customers with accurate information to enable them to choosetheir preferences.
Waitress
Cafe Kampela
06.2017 - 07.2017
- Provided quick resolutions to customer complaints to maintain their satisfaction and referredcomplicated issues to management
- Conducted safe food handling and cleaning and sanitation protocols to protect customers
- Verified all table items were clean, undamaged and spot-free and ensured each place settingwas arranged in an attractive manner
- Provided new customers with excellent service and information about beverages and menuspecialties to build customer satisfaction.
Assistant of Parliament member
02.2017 - 03.2017
- I had a wonderful chance to get an internship for a school project known in Finland called"Työelämääntutustuminen"
- I worked as an assistant of a Parliament member and my main taskswere to take notes, observe and be aware of the political issues discussed at meetings, and reportback of what I had learned and what kind of observations did I make.
Education
High School Diploma -
Alppilan High School
Helsinki 05.2020
Comprehensive School - IT- Weighted School
Aurinkolahden Comprehensive School
Helsinki 05.2017
Elementary School -
Punakiven Elementary School
Helsinki 2014
Skills
- Report writing
- Bilingual in [Finnish, English , Estonia ]
- Problem resolution
- Excellent with kids
- Time management skills
- Customer Service
- Quick learner
- Customer Satisfaction
- Online Systems
- Critical Thinking
- Patient Database Maintenance
- High-Volume Environments
Painting, running and reading :)
If im not at work or out with friends, you will find me doing one of these three things :)
Im a big book lover and art, in any form, has always been a part of my life but mostly I enjoy painting.
Running is something I discovered later in life, but has now become one of my many passions. I can't think of a better way to clear my head after a busy day at work, than running!
Languages
Estonian, Finnish
Native language
English
Advanced
C1
Spanish
Elementary
A2
Timeline
Medical Secretary
HUS New Childrens Hospital
12.2020 - Current
Coffee Barista
Johns Coffee
10.2019 - 10.2020
Sales Assistant
05.2019 - 06.2019
Cashier/Server/Waitress
Lendav Taldrik
06.2018 - 07.2018
Waitress
Cafe Kampela
06.2017 - 07.2017
Assistant of Parliament member
02.2017 - 03.2017
High School Diploma -
Alppilan High School
Comprehensive School - IT- Weighted School
Aurinkolahden Comprehensive School
Elementary School -
Punakiven Elementary School
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