Summary
Overview
Work History
Education
Skills
Painting, running and reading :)
Languages
Timeline
Generic
KATARINA METSOJA

KATARINA METSOJA

Saaristolaivastonkatu 6C 38, Helsinki

Summary

Organized and dedicated worker with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments :)

Overview

7
7
years of professional experience

Work History

Medical Secretary

HUS New Childrens Hospital
2020.12 - Current
  • Filed patient information including charts, reports, and correspondence in digital form
  • Kept bookkeeping up-to-date by preparing and sending financial statements to appropriate recipients
  • Met patients at the check-in desk, verified insurance coverage, completed new patient forms, scheduled appointments in person and by telephone, and kept patient files updated
  • Processed incoming patients by collecting forms, recording insurance information
  • Responsible for front desk including answering phones, scheduling appointments, greeting patients and ordering supplies as needed
  • Scheduled doctor appointments for patients when they appeared at the office in-person or when they phoned in their requests.
  • Organized paperwork such as charts and reports for office and patient needs.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.

Coffee Barista

Johns Coffee
2019.10 - 2020.10
  • I was specially trained to work with specialty coffees and had many courses about roasting,brewing, and the overall production of coffee
  • Learned a lot about coffee and it´s ethnicity, as well as how big of a business coffee actually is
  • Paid close attention to customers' concerns and addressed their queries and achieved anexceptional level of customer service
  • Increased employees' attendance records from passable to exceptional by emphasizingpunctuality and being prepared to start work on arrival
  • Responsible for monitoring various company databases to ensure accuracy of inventory
  • Worked tirelessly to resolve customers' problems to their satisfaction, which resulted in a loyalcustomer base and increased company's positive reputation
  • As needed, arranged for and/or conducted onsite training for employees
  • Conducted negotiations to resolve disagreements and misunderstandings to successfullyresolve conflicts to satisfy both parties.

Sales Assistant

2019.05 - 2019.06
  • Continuously improved customer service, brand awareness, and the company's reputation byproviding customers our excellent service and introducing them to the latest trends, whilehelping them to find a perfect look for them
  • Increased customer base and retention rates by developing mutually beneficial relationships withclients to promote company loyalty
  • Used effective problem solving and conflict resolution techniques to provide customers withexcellent service
  • Strengthened personal knowledge of company's products and services by participating inprofessional development activities and staying current on market trends and changes.

Cashier/Server/Waitress

Lendav Taldrik
2018.06 - 2018.07
  • Sanitized all food preparation areas by using prescribed cleaning products, hot water, andcleaning cloths
  • Graciously welcomed guests to the establishment and took orders for drinks while they perusedthe menu
  • Conducted dining room walkthroughs to ensure guest satisfaction and informed servers andbussing staff of customer needs
  • Responsible for the removal and transfer of all dirty glassware and utensils from the dining roomto the dishwashing area
  • Verified photo identification to determine age of customers ordering alcoholic beverages
  • Recorded customers' orders and worked with team members to serve food and beverages in atimely manner
  • Maintained polite and professional manner and encouraged inquiries from patrons so they couldmake decisions on what to order
  • Responsible for maintaining indoor and outdoor dining areas, cleaning tables, restocking napkindispensers and emptying trash
  • Learned current menu to provide customers with accurate information to enable them to choosetheir preferences.

Waitress

Cafe Kampela
2017.06 - 2017.07
  • Provided quick resolutions to customer complaints to maintain their satisfaction and referredcomplicated issues to management
  • Conducted safe food handling and cleaning and sanitation protocols to protect customers
  • Verified all table items were clean, undamaged and spot-free and ensured each place settingwas arranged in an attractive manner
  • Provided new customers with excellent service and information about beverages and menuspecialties to build customer satisfaction.

Assistant of Parliament member

2017.02 - 2017.03
  • I had a wonderful chance to get an internship for a school project known in Finland called"Työelämääntutustuminen"
  • I worked as an assistant of a Parliament member and my main taskswere to take notes, observe and be aware of the political issues discussed at meetings, and reportback of what I had learned and what kind of observations did I make.

Education

High School Diploma -

Alppilan High School
Helsinki
05.2020

Comprehensive School - IT- Weighted School

Aurinkolahden Comprehensive School
Helsinki
05.2017

Elementary School -

Punakiven Elementary School
Helsinki
2014

Skills

  • Report writing
  • Bilingual in [Finnish, English , Estonia ]
  • Problem resolution
  • Excellent with kids
  • Time management skills
  • Customer Service
  • Quick learner
  • Customer Satisfaction
  • Online Systems
  • Critical Thinking
  • Patient Database Maintenance
  • High-Volume Environments

Painting, running and reading :)

If im not at work or out with friends, you will find me doing one of these three things :)

Im a big book lover and art, in any form, has always been a part of my life but mostly I enjoy painting.

Running is something I discovered later in life, but has now become one of my many passions. I can't think of a better way to clear my head after a busy day at work, than running!


Languages

Estonian, Finnish
Native language
English
Advanced
C1
Spanish
Elementary
A2

Timeline

Medical Secretary

HUS New Childrens Hospital
2020.12 - Current

Coffee Barista

Johns Coffee
2019.10 - 2020.10

Sales Assistant

2019.05 - 2019.06

Cashier/Server/Waitress

Lendav Taldrik
2018.06 - 2018.07

Waitress

Cafe Kampela
2017.06 - 2017.07

Assistant of Parliament member

2017.02 - 2017.03

High School Diploma -

Alppilan High School

Comprehensive School - IT- Weighted School

Aurinkolahden Comprehensive School

Elementary School -

Punakiven Elementary School
KATARINA METSOJA