Kaylie McGilvray
Helsinki
Summary
With over 14 years of experience, I offer versatile support in product evolution and delivery, collaborating effectively with departments and suppliers. Recognized for organizational prowess and proactive approach to key administrative tasks, I drive productivity across teams. Performance-oriented with sharp analytical skills, I set and surpass targets, adept at both teamwork and independent work. A strong communicator and creative problem solver committed to delivering exceptional customer service.
Overview
15
15
years of professional experience
Work History
ADDITIONAL WORK EXPERIENCE
- Crazy Clarks, South West Rocks, 2008-2009 Cash handling and stacking shelves
- IGA, South West Rocks, 2005-2008 Deli service, cash handling, fruit & veg, and stacking shelves.
EMERGENCY DEPARTMENT - ADMINISTRATION OFFICER
NSW HEALTH MNCLHD PORT MACQUARIE BASE HOSPITAL
2021.03 - 2024.02
- Exceptional delivery of service and ability to effectively use problem-solving and negotiating skills in a high-pressure frontline environment to patients, visitors, and staff
- Resolved any questions and queries within a timely manner in person or over the phone
- Prioritized tasks efficiently in a high-volume and demanding environment to meet department benchmarks and KPIs
- Scheduled Doctors and clinic appointments
- Effective at working unsupervised within a team and autonomously to achieve tasks and goals
- Pre-registered, registered, admitted, transferred, and discharged patients via Citrix
- Confident using Touchpoint telephone system and Skype for business
- Maintained a professional attitude at all times and ensured confidential information is kept private
- Ability to use a high level of computer literacy including proficient keyboard and data entry skills with knowledge of hospital information systems and processes
- Created admission contracts and obtained signatures from patients or visitors in a timely manner
- Formed great working relationships with a diverse multidisciplinary and multicultural team to achieve common goals.
MOUNT DIGITAL - CO-FOUNDER/SOCIAL MEDIA MARKETING MANAGER
2020.08 - 2021.03
- Developed key operational initiatives to drive and maintain business growth
- Conducted target market research to scope out industry competition and identify advantageous trends
- Established and administered annual budget with effective controls to prevent overages, minimize burn rate, and support sustainability objectives
- Stayed current with market trends to determine optimal pricing of goods and services and to capitalize on emerging opportunities
- Developed marketing content such as blogs, promotional materials, and advertisements for social media
- Planned and instituted social media marketing plan for Mount Digital and clients alike
- Used Canva to create and design content for Social Media clients
- Devised strategies and roadmaps to support product vision and value to business
- Promoted successful outcome of web development strategy by aligning consistent brand messaging and visual designs across all digital outlets
- Generated and designed custom-made contracts for clientele and obtained signatures in a timely professional manner.
GUEST RELATIONS ASSISTANT
NRMA SOUTH WEST ROCKS HOLIDAY PARK
2018.09 - 2020.03
- Answered multi-line phone system, responded to inquiries, and transferred calls to correct departments and personnel
- Greeted guests at the front desk and engaged in pleasant conversations while managing the check-in process
- Entered customer data using Newbook software and updated information whenever patrons changed rooms
- Planned coverage needs and organized services to support incoming special events
- Maintained financial accuracy by collecting deposits, fees, and payments
- Explained details regarding property, including the restaurant, pool area, and hire equipment to acclimate patrons to the resort environment
- Immediately contacted housekeeping staff and maintenance department regarding guest room/site issues to promote quick remediation
- Kept accounts in balance and ran daily reports to verify totals
- Promoted local entertainment and sporting events and offered details to assist patrons
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
PRODUCT COORDINATOR - PACIFIC & INDIAN OCEAN ISLANDS/LATIN AMERICA/ASIA & INDIA
ADVENTURE WORLD
2014.07 - 2018.06
- Loaded contracts into Calypso
- Managed specials loading into Calypso
- Handled tailored itineraries and other unique requests from Reservations
- Maintained the destination email inboxes
- Conducted audit and management of website product and pricing
- Looked after accounting queries
- Delivered value add and tactical offers to Marketing and Sales
- Liaised with external suppliers
- Focused on working towards targets, both individually and as a team
- Maintained supplier confidentiality
- Produced web product itineraries for adventureworld.com.
RESERVATIONS AND CUSTOMER RELATIONS
QANTAS HOLIDAYS
2010.11 - 2014.07
- Acquired new customers through sales efforts
- Built holiday packages for both domestic and international destinations
- Built relationships with suppliers from various large travel chains
- Served as the main point of contact between clients and customers
- Focused on working to commission-based targets, both individually and as a team
- Cross-sold and up-sold a variety of products via warm calling existing customers
- Provided dynamic packaging online support
- Managed inventory
- Assisted with a Global Achievers campaign within Qantas Holidays Sales department
- Maintained sound customer relations
- Maintained customer confidentiality
- Worked to business KPIs and conformance targets
- Coached and mentored new staff members.
HEALTH CARE SALE REPRESENTATIVE
AUSTRALIAN NATURAL CARE PRODUCTS
2009.08 - 2010.10
- Conducted inbound acquisition
- Performed outbound cold calling
- Up-sold/cross-sold ANC products
- Maintained sound customer relations
- Maintained customer confidentiality
- Worked to business KPIs and conformance targets
- Coached and mentored new staff members.
Education
Completed 2018 -
NEW SOUTH WALES RSA (RESPONSIBLE SERVICE OF ALCOHOL)
DIPLOMA: SOCIAL MEDIA MARKETING -
Uppskilled
03.2021
CERTIFICATE IV: BUSINESS ADMINISTRATION -
Tafe Digital
03.2021
HIGHER SCHOOL CERTIFICATE -
Melville High School
01.2008
Skills
- Able to work as an individual or equally as part of a team
- Excellent communication skills
- Extremely enthusiastic and punctual
- Meticulous attention to detail
- Excellent in building internal and external client relationships
- Strong analytical and problem-solving skills
- Highly trustworthy and ethical
- Always striving to improve my own learning and performance
- Advanced Microsoft Office skills
Timeline
EMERGENCY DEPARTMENT - ADMINISTRATION OFFICER
NSW HEALTH MNCLHD PORT MACQUARIE BASE HOSPITAL
2021.03 - 2024.02
MOUNT DIGITAL - CO-FOUNDER/SOCIAL MEDIA MARKETING MANAGER
2020.08 - 2021.03
GUEST RELATIONS ASSISTANT
NRMA SOUTH WEST ROCKS HOLIDAY PARK
2018.09 - 2020.03
PRODUCT COORDINATOR - PACIFIC & INDIAN OCEAN ISLANDS/LATIN AMERICA/ASIA & INDIA
ADVENTURE WORLD
2014.07 - 2018.06
RESERVATIONS AND CUSTOMER RELATIONS
QANTAS HOLIDAYS
2010.11 - 2014.07
HEALTH CARE SALE REPRESENTATIVE
AUSTRALIAN NATURAL CARE PRODUCTS
2009.08 - 2010.10
ADDITIONAL WORK EXPERIENCE
Completed 2018 -
NEW SOUTH WALES RSA (RESPONSIBLE SERVICE OF ALCOHOL)
DIPLOMA: SOCIAL MEDIA MARKETING -
Uppskilled
CERTIFICATE IV: BUSINESS ADMINISTRATION -
Tafe Digital
HIGHER SCHOOL CERTIFICATE -
Melville High School