Summary
Overview
Work History
Education
Skills
Languages
Personal Motto
Timeline
Generic
Kaze Shanti Shami

Kaze Shanti Shami

Helsinki

Summary

Bilingual Professional with Expertise in Social Work, Translation, and Customer Service

Bilingual Social Worker and Translator with Extensive Customer Service Experience

Dedicated professional with a diverse background in social work, translation, and over a decade of customer service experience across various industries. Skilled in providing compassionate support and advocacy in social work settings, while also delivering accurate and culturally sensitive translations and interpretations.

Adept at building strong relationships with clients and stakeholders, ensuring clear communication and understanding. Experienced in managing high-pressure environments, resolving conflicts, and maintaining a client-focused approach in both social services and customer service roles. Committed to leveraging my linguistic abilities and interpersonal skills to facilitate positive outcomes and enhance client experiences.

Overview

7
7
years of professional experience

Work History

Pragmatic Translator and Interpreter

Independent
Helsinki, Finland
10.2018 - Current
  • Provided written translations of legal, medical, and technical documents.
  • - Translated documents from English, Spanish, and Romanian to Finnish and vice versa for various clients.
  • - Conducted consecutive and simultaneous interpretation at meetings, conferences, crime investigations and court hearings.
  • Researched cultural differences related to language usage in order to provide accurate translations.

Social Work Case Manager

City of Vantaa
Vantaa
05.2019 - 09.2022
  • Coordinated with healthcare providers, educators, and legal professionals to address clients' holistic needs.
  • Conducted home visits and outreach activities to engage with clients and assess living conditions.
  • Facilitated support groups and educational workshops to empower clients with knowledge and skills.
  • Conducted assessments of risk factors associated with domestic violence or abuse cases. Advocated for clients' rights and ensured access to necessary support within legal frameworks.

Social Worker Autism

3trees Community Support
Bristol
06.2017 - 08.2018
  • Conduct comprehensive assessments to determine clients' needs and develop tailored care plans.
  • Provide individual and group counseling to support clients through emotional and psychological challenges.
  • Collaborate with community resources to connect clients with necessary services, such as housing, employment, and healthcare.
  • Maintain detailed and confidential case records in compliance with organizational and legal standards.

Education

Certified ESL English Teacher - Education

The TEFL Organisation
Ireland
04-2024

BBA - Business Service Solutions And Languages

Haag-Helia University of Applied Sciences
Finland
09-2022

Bachelor of Science - Social Services

Lauren University of Applied Sciences
Finland
12-2019

Skills

  • Cultural Awareness
  • Live interpretations
  • Document Translation
  • Project Management
  • Lesson Planning & Delivery
  • Student Assessment
  • Community Outreach
  • Advocacy and Client Rights
  • Strong Communication Skills
  • Empathy and Active Listening
  • Multidisciplinary Collaboration
  • Critical thinking and research
  • Crisis Intervention
  • Patient-centered care
  • Behavior Improvement Plans (BIP)
  • Staff Training and Onboarding
  • Disability Support
  • Child Development
  • Solution Focused

Languages

English
First Language
Finnish
Proficient (C2)
C2
Romanian
Proficient (C2)
C2
Spanish
Upper Intermediate (B2)
B2

Personal Motto

There are no problems, just solutions!

Timeline

Social Work Case Manager

City of Vantaa
05.2019 - 09.2022

Pragmatic Translator and Interpreter

Independent
10.2018 - Current

Social Worker Autism

3trees Community Support
06.2017 - 08.2018

Certified ESL English Teacher - Education

The TEFL Organisation

BBA - Business Service Solutions And Languages

Haag-Helia University of Applied Sciences

Bachelor of Science - Social Services

Lauren University of Applied Sciences
Kaze Shanti Shami