Kerli Tominga

• Leading, motivating the customer focus teams (matrix 25 persons)
• ensuring cooperation between customer, team and factory departments and also global team
• responsibility for customer relationship
• responsibility for accounting, startegic planning, profit and costs
• responsible for fulfill the sales targets
• responsible for leading inventory actions
• Monitored and analyzed customer feedback to identify opportunities for improvement.
• Negotiated prices for products
• Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
• Met with customers to discuss and ascertain needs, tailor solutions
• Attended monthly sales meetings and quarterly business reviews, negotiations
• price offers

same as last

• Managed sales promotions and marketing strategies
• taking part in day to day hotel leading and different processes
• Analyzed sales and marketing data for improved strategies.
• fulfilling tasks according to sales and marketing actions
• preparation and ordering marketing materials
• cooperation with travel agencies, other tourism associations
• price policy
• new products planning, campaigns planning, and leading
• home page and social media channels handling

• taken part in work-group planning municipality development plan and its tourism part

• reception team leading
• work schedule for team
• bookings handling
• sales offers
• leisure and conference packages planning, promotion and sales
• tourism fairs attending, negotations
• home page handling
• Coordinated seminars and meetings for staff and clients.

• Collected room deposits, fees, and payments.
• Completed late check-ins and directed guests to rooms and facilities.
• Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
• Answered phone throughout shift, closely following strict guidelines for customer service and satisfaction.
• hotel lobby-bar service