KHADIJA BEN IKHLEF
Espoo
Summary
Passionate and driven, I'm always eager to embrace new challenges. My strong work ethic, adaptability, and knack for connecting with others have been the cornerstones of my journey so far. Whether independently or as part of a team, I thrive on learning and mastering new skills quickly. Organized and motivated, I bring a blend of time management and organizational skills honed across various environments. I'm currently seeking entry-level opportunities to grow while contributing to company success. As a certified social worker in Finland, in social welfare (Valvira) , I find fulfillment in providing support, counseling, and crafting intervention plans to improve lives. I'm known for my commitment to community service and look forward to bringing my interpersonal, time management, and problem-solving skills to a new role where I can continue making a positive impact.
Overview
26
26
years of professional experience
Work History
Social Services Coordinator
Avunavain
03.2022 - 03.2024
- Perform ongoing monitoring of care plans to evaluate effectiveness, documenting interventions and goal achievements and suggesting changes accordingly
- Present clients with information, referrals, and assistance accessing resources such as food, housing, and transportation
- Conducted psychosocial assessments to identify individual needs and specific social services necessary to address identified objectives and goals
- Worked with kids and teenagers aged from 8 to 16 years old, using new methods in the social care sector
- Facilitate supportive services and counseling for family members to address special concerns and ease the transition during home visits
- Promote integration of behavioral health care and long-term services to enhance continuity of care for clients
- Assess and identify service delivery challenges and opportunities within the local area
- Direct activities of professional and technical staff members and volunteers
- Assisting immigrant families during the integration plan.
- Identified community resources to support clients.
- Visited homes and agencies to provide support and case management services to clients.
- Provided crisis intervention, guidance and supportive counseling to clients.
Public Relations and Marketing Manager
Emirates European Medical Center
01.2008 - 08.2016
- Co-founded the medical center from scratch as a family business
- Facilitate professional licensing process
- Received and Assessed potential investors in our center
- Strategic Consulting, including business plan & sales strategy development
- Supported objectives, checkpoints, and timelines, managing team members to meet project tasks and expectations
- Developed and led process improvements to optimize operations and reduce costs.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Improved marketing to attract new customers and promote business.
- Launched new products and services with thorough market research, leading to increased revenue growth.
Marketing and Admin Assistant
British Lasik and Cosmetic Surgery Center
01.2006 - 08.2007
- Promote the center's medical services and study potential patients
- Strategically source new prospects via web-based research and social networks
- In charge of Marketing activities such as website maintenance, social media, content and mail, email, and phone campaigns
- Organized files, developed spreadsheets, reports, and scanned documents, maintaining the front desk and reception area
- Coordinated catering services for various functions, including sales training and department meetings
- Drove patient feedback to deliver information to management for corrective action
- Pleasantly welcomed patients, answered phone calls, and maintained the front reception desk
- Set up workshops, conferences, and meetings by scheduling and reserving rooms and preparing supplies.
Assistant Manager of Operations
Primetech Medical Instruments
01.2003 - 12.2005
- Employed active listening and interpersonal talents to effectively interact with various individuals, including manufacturing companies, physicians, patients, and fellow employees
- Collected local market Data, ordered supplies needed, and kept tabs on inventory levels
- Consulted with clinicians to develop business strategy
- Coordinated and organized patient records for maximum efficiency
- Coordinated financial operations, budgeting, accounting, expenses, and financial reporting tasks
- Attended yearly international medical events: Arab Health (UAE), Medica (Germany), EgyMedica (Egypt)..
- Followed ups with surgeons and medical centers, to deliver needed implants and needed medical products
- Attended medical Events in UAE and Europe.
Public Relations and Hospitality
Sheikh Zayed Bin Sultan Al Nahyan Private Department
02.1998 - 04.2001
- Helped with scheduling and organizing events
- Assisted with planning and execution of private events and VIP meetings
- Maintained professionality and efficiency while working closely with leadership
- Established or maintained cooperative relationships with representatives of service suppliers
- Effective communication with Guests and employees.
- Developed tailored event plans to meet client objectives, ensuring seamless execution and positive guest experiences.
- Trained and supervised event staff to complete tasks on time.
- Implemented protocols and procedures to effectively manage planning process.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Evaluated employee performance and coached and trained to improve weak areas.
Education
Bachelor of Science - Social Services
Laurea University of Applied Sciences
Vantaa, Finland05.2024
Associate of Applied Science - Accounting and Computer Science
Pro-systems Institute
Rabat, Morocco08.1997
Associate of Applied Science - Hospitality And Tourism
Tourism Institute
Fez, Morocco07.1997
Bachelor of Science - Economical And Political Sciences
University Sidi Mohamed Ben Abdullah - Fez.
Fez-Morocco06.1996
Skills
- Proficient in Public Relations, Business Development, and Marketing
- Effective in Service Planning and Customer Communication- Strong Problem-Solving,
- Customer Relations, and Active Listening Skills
- Experienced in Project Planning and Financial Analysis-
- Skilled in cross-functional collaboration with marketing, sales, and finance teams
- Expertise in personnel selection, development, and evaluation- Manages marketing strategy, including creation of materials and oversight of campaigns/events- Collaborates across departments to coordinate strategic marketing activities
- Knowledgeable in mental health awareness, family support, and multicultural competence
- Experienced in individual counseling, volunteer management, and medical coordination, with Excellent written and verbal communication, paired with strong service planning abilities
Languages
Arabic, French, English
Native language
Arabic
Proficient
C2
French
Proficient
C2
English
Proficient
C2
Spanish
Elementary
A2
Finnish
Upper intermediate
B2
Painting, cooking, writing.
Outside of professional efforts, I immerse myself in creative pursuits that complement my business mindset. Painting allows me to explore visual storytelling and hone my eye for detail, enhancing my ability to perceive nuances in the professional field. Mediterranean cooking serves as a culinary adventure and fosters my appreciation for culture and diversity, qualities vital in today's global business landscape. Additionally, photography enables me to capture moments of inspiration and innovation, providing a unique perspective that informs my strategic thinking and problem-solving skills. Finally, writing serves as a platform for self-expression and communication, strengthening my ability to articulate ideas and engage with diverse audiences effectively. These hobbies enrich my personal life and also contribute to my professional development, fostering creativity, adaptability, and a holistic approach to business endeavors.
Timeline
Social Services Coordinator
Avunavain
03.2022 - 03.2024
Public Relations and Marketing Manager
Emirates European Medical Center
01.2008 - 08.2016
Marketing and Admin Assistant
British Lasik and Cosmetic Surgery Center
01.2006 - 08.2007
Assistant Manager of Operations
Primetech Medical Instruments
01.2003 - 12.2005
Public Relations and Hospitality
Sheikh Zayed Bin Sultan Al Nahyan Private Department
02.1998 - 04.2001
Bachelor of Science - Social Services
Laurea University of Applied Sciences
Associate of Applied Science - Accounting and Computer Science
Pro-systems Institute
Associate of Applied Science - Hospitality And Tourism
Tourism Institute
Bachelor of Science - Economical And Political Sciences
University Sidi Mohamed Ben Abdullah - Fez.
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