Kiana Gil

• Enhanced customer satisfaction by providing personalized and engaging tour experiences.
• Developed custom itineraries for various clientele, resulting in a high rate of repeat business.
• Addressed client concerns promptly, maintaining professional relationships and positive feedback.
• Delivered accurate historical information through engaging storytelling techniques, enriching guests'' cultural understanding.

• Ensure smooth inbound/outbound operations to customers warehouse, including on-time delivery
• Review transportation costs and freight rates to stay within budget.
• Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
• Negotiated price and service with customers and vendors to decrease expenses and increase profit.

• Greeted customers and prospects upon showroom entry.

Execute assistance function to help manage a showroom.
• Managing samples for market preparation.
• Assisting in analyzing selling reports to identify best sellers and low performance

across multiple account types.

• Delivered outstanding service to clients to not only maintain but to extend relationship for future business opportunities.

• Streamlined daily operations by managing front desk tasks such as answering phones and emails, scheduling appointments, and greeting visitors.
• Created press releases for upcoming exhibitions
• Organized travel and accommodation for international artists
• Produced interview questions for artists

• Served as an assistant to all administrative personnel and acted as a first point of contact for visitors and customers.

• Responsible for consistently achieving individual sales goals to support sales and profit objectives.

• Oversee the planning (flights, hotelscar rentals, reservations, etc.) and itineraries of a very busy and dynamic travel schedule.