Kiira Kelomäki
Helsinki
Summary
Technology-savvy, self-motivated with a decade of experience in various software systems across multiple industries. Highly proficient in databases, systems and MS Office. Professional, thorough and diligent. Takes great personal pride in always achieving goals.
Overview
16
16
years of professional experience
Work History
Ground Operations Agent
Qantas Airways
03.2021 - 03.2024
- Improved ground operation by streamlining processes and implementing best practices for efficient operations.
- Maintained outstanding customer satisfaction levels with exceptional service during check-in, boarding, and disembarking processes.
- Use of Amadeus and ARS for check-in and boarding procedures.
- Contributed to on-time departures by efficiently managing the loading and unloading of baggage and cargo.
- Ensured accurate flight documentation through meticulous verification of load sheets, passenger manifests, and cargo documents.
- Collaborated with colleagues to effectively manage irregular operations during weather disruptions or technical issues.
- Ability to always make Airport on Time Performance (OTP) a priority
- Provided excellent customer support during flight disruptions by promptly rebooking passengers on alternative flights or offering other accommodations as required.
- Maintained high standards of professionalism while assisting passengers with special needs or requests during their travel experience.
- Contributed to a positive working atmosphere among colleagues through strong communication skills and teamwork initiatives.
- Marshalled aircrafts to and from parking areas.
- Operated aircraft tugs, ground power units and other aircraft ground support equipment.
- Conducted departure and arrival briefings and gate announcements.
- Implemented and enforced with CASA aviation safety policies and procedures, confirming compliance with regulations.
Warehouse Operator
Estee Lauder Companies Inc
06.2016 - 03.2020
- Completed cycle counts and inventories and resolved variances to maintain data accuracy through SAP.
- Dispatched, scanned outgoing orders with the RF scanner and made sure carton quantities matched the manifest.
- Managed warehouse operations and verified proper shipment procedures.
- Drove pallet jacks (electric and manual) to move materials.
- Assembled pallets and crates for secure transportation of materials.
- Received and booked inbound freight and put it away into the right location using an RF scanner.
- Maintained clean, orderly work environment free of hazards.
- Helped train new employees in safe practices and warehouse procedures.
- Packed and picked orders with a voice to pick system.
Operations Officer
DHL Supply Chain For Philips Medical Systems
12.2015 - 09.2016
- Collected and stored data through SAP and DHL internal WMS.
- Implemented inventory control systems, reducing discrepancies and ensuring accurate stock levels.
- Developed strong relationships with clients by offering customer service to the highest standard.
- Coordinated logistics planning, optimising supply chain efficiency and minimising delays in product delivery.
- Picking and packing orders.
- Responding to urgent orders for medical parts.
- Handling international customs invoicing.
- Receiving and dispatching orders.
Department Supervisor
Hennes & Mauritz
09.2008 - 03.2015
- Mentored new staff members to develop their skills and advance within the company, increasing overall productivity and team performance.
- Developed a positive work environment by enforcing teamwork, providing regular feedback and acknowledging employee accomplishments.
- Maintained high standards of store appearance by enforcing cleanliness and scheduling routine maintenance tasks.
- Managed cash handling processes accurately to maintain financial integrity within the store's daily transactions.
- Worked together with the visual merchandising team to create appealing store layouts for easy navigation for customers with maximised product exposure.
- Supervised daily operations by directing customer service, inventory and sales operations.
- Arranged and organised staff work schedules to guarantee proper coverage for peak business hours with keeping employee workloads fair.
- Opening and closing the store independently.
- Handling and sorting large daily shipments of new and old stock.
Education
The Complete Web Development Bootcamp - Web Development
Udemy
OnlineBuild Responsive Websites With HTML And CSS - Web Development
Udemy
OnlineCertificate IV in Web-based Technologies - Information Technology
Upskilled Australia
Sydney, Australia08.2022
Skills
- Active Listening
- Excellent Communication
- MS Office expertise
- Effective Communication
- Interpersonal Skills
- Adaptability and Flexibility
- Decision-Making
- Problem-Solving
- Time Management
- Teamwork and Collaboration
Timeline
Ground Operations Agent
Qantas Airways
03.2021 - 03.2024
Warehouse Operator
Estee Lauder Companies Inc
06.2016 - 03.2020
Operations Officer
DHL Supply Chain For Philips Medical Systems
12.2015 - 09.2016
Department Supervisor
Hennes & Mauritz
09.2008 - 03.2015
The Complete Web Development Bootcamp - Web Development
Udemy
Build Responsive Websites With HTML And CSS - Web Development
Udemy
Certificate IV in Web-based Technologies - Information Technology
Upskilled Australia
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