Kim Ngan Quach
Helsinki, Finland
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
5
5
years of professional experience
Work History
Restaurant Waiter
Lie Mi restaurant
Helsinki
09.2023 - 12.2023
- Utilized time management skills to prioritize tasks effectively during busy shifts, ensuring prompt attention to all guests'' needs.
- Verified that prepared food met all standards for quality and quantity before serving it to customers.
- Processed cash payments accurately using a POS system; ensured accuracy of change given to customers.
- Prepare various hot, cold, alcoholic and soft drinks for customers.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Restaurant Waiter
An Bien Eatery
10.2022 - 03.2023
- Greeted customers, provided menus and answered questions about menu items.
- Took accurate food and drink orders, using a POS ordering software system.
- Checked on guests during meals to ensure satisfaction with each course.
- Cleared dishes between courses, refilled drinks as necessary and served any requested condiments or accompaniments.
- Performed opening and closing duties such as setting up the dining area, restocking supplies and checking equipment for proper functioning at the start of shifts.
Wedding Server
Pandora wedding restaurant
06.2019 - 12.2020
- Organized seating arrangements for guests.
- Assisted in setting up the buffet table and replenishing food items as necessary.
- Provided courteous service throughout meal service periods.
- Prepared and maintained drink stations throughout catering events.
Education
BBA - International Business
Arcada UAS
Jan-Magnus Janssonin Aukio 1, 00550 HelsinkiLanguages
Vietnamese
First Language
English
Advanced
C1
Timeline
Restaurant Waiter
Lie Mi restaurant
09.2023 - 12.2023
Restaurant Waiter
An Bien Eatery
10.2022 - 03.2023
Wedding Server
Pandora wedding restaurant
06.2019 - 12.2020
BBA - International Business
Arcada UAS
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