Highly communicative payroll specialist promoting more than 7 years of expertise in auditing payroll data and processing garnishments. An action-oriented professional with skills in payroll processing. Offering talents in cultivating lasting relationships, resolving issues quickly, and identifying areas of improvement
Working with the supporting clients and internal team on a Tier 2 complex payroll question.
Working closely across the business, including engineers, the product team, sales, and advisory, helps in developing products from the legislation, process, and experience point of view.
Helping manage the support team, including doing regular 1:1 work on development conversations, maintaining KPI's, working on improvements, and shaping the support process.
Working on compliance in support by doing regular checks of the quality of the advice we are giving to the clients and working on the enabling team after these checks.
Shaping integrally and client learning process with helping build a help center, webinars and internally channels to share and help with knowledge sharing.