Kumar Abhishek
Professional With 20 Years Of Experience In Sales (b2b & B2c), Partner Management, Marketing, Customer Service & Operations
Saint Petersburg
Summary
Profit-minded Professional with demonstrated success driving sustained revenue by working and connecting with customers. Industrious sales & marketing professional with solid history of surpassing objectives by promoting products while demonstrating enhanced people skills. Talented at generating business and closing high-volume deals.
Overview
20
20
years of professional experience
2
2
years of post-secondary education
3
3
Languages
Work History
Business Development Manager
Karuna
Saint Petersburg
05.2020 - 05.2022
- Business growth (revenue) by 5X in 2 years time.
- Coordinated innovative strategies to accomplish marketing objectives and boost long-term profitability.
- Researched industry and marketplace trends to develop marketing solutions and enhance business operations.
- Collaborated with sales and marketing departments to support project rollout.
- Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
- Devised effective marketing, sales and other promotional initiatives.
- Negotiated and closed long-term agreements with new clients in assigned territory.
- Generated new business with marketing initiatives and strategic plans.
- Completed and submitted monthly and yearly reports to support executive decision making.
- Performed research to uncover potential target areas, markets and industries.
- Identified key products, services and customers and used data to devise innovative sales and marketing plans enabling dramatic growth.
Business Development Manager
Upwork
Limassol
05.2018 - 05.2020
- Social Media Marketing for Crypto projects to ensure getting the relevant audience for my clients .
- Negotiated, prepared and signed contracts with clients.
- Compiled product and customer data to generate informed profit projections.
- Reached out to potential customers via telephone, email and in-person inquiries.
- Created reports and presentations detailing business development activities.
- Kept meticulous client notes and updated account information in company databases.
- Represented company and promoted products at conferences and industry events.
- Generated new business with marketing initiatives and strategic plans.
Key Account Manager
Eberhard Lindfordt (Crypto Listing Platform)
Saint Petersburg
02.2018 - 05.2018
- Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities.
- Analyzed key competitors to respond to competitive threats.
- Positioned global capabilities to expand market share.
- Analyzed sales to manage life cycle of product, inventory models and selling rates.
- Negotiated and maintained cost-effective contract pricing structures with vendors to produce positive return on investment.
- Developed thorough understanding of key clients' needs and requirements to prepare customized solutions.
- Conducted economic and demographic research and analysis to produce critical reports.
- Supported sales and reporting for large and medium-sized accounts.
- Prepared and deliver customer sales quotes.
Business Development Specialist
Qmobi
Saint Petersburg
05.2017 - 02.2018
- Planned marketing initiatives and leveraged referral networks to promote business development.
- Came up with detailed plans to enhance sales management and prioritize long-term business goals.
- Increased brand awareness, website traffic and sales by implementing effective marketing campaigns and strategies.
- Communicated with local organizations to build networks and develop leads.
- Tracked weekly sales to develop corrective action planning reports.
- Reviewed client concerns and recommended appropriate changes to supervisors.
- Negotiated contracts and closed sales with new and existing clients.
- Arranged potential client contacts, cultivated relationships and followed through all service needs.
Head of Sales & Marketing
Reliance JIO
Goa
04.2015 - 05.2017
- Revenue growth of 12X in 2 years of time.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Promoted continuing education opportunities for sales team to bolster skills and add value to department.
- Reviewed customer service agreements for terms and conditions pricing and accuracy.
- Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
- Recruited and hired top-level talent to add value and expertise to sales department.
- Established and cultivated solid business relationships with new or existing customers.
- Led account planning strategy sessions aimed at retaining and acquiring customers and increasing business opportunities.
- Used vendor/partner expertise to deliver educational content to sales team.
- Maintained marketplace visibility marketplace by participating in industry-related and community activities.
Zonal Sales Manager
Bharti Airtel ltd.
Ratlam, Madhya Pradesh
08.2012 - 04.2015
- Owned all aspects of sales planning, development and team and account management for assigned territory.
- Created and launched new offline marketing strategies, resulting in 120% sales increase.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Compiled and analyzed data to determine approaches to improve sales and performance.
- Collaborated with advertising group to create uniformity between advertising messages and retail incentives.
- Managed accounts to retain existing relationships and grow share of business.
- Delivered recommendations to long-term accounts to promote brand awareness to key audience.
- Managed revenue models, process flows, operations support and customer engagement strategies.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Monitored sales team performance, analyzed sales data and reported information to area managers.
Customer Service Department Head
Tata Docomo
Ranchi
07.2009 - 08.2012
- Led, built and developed team for modeling service excellence.
- Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
- Implemented daily operating procedures to keep store clean, adequately stocked and well-organized.
- Submitted reports to senior management to aid in business decision-making and planning.
- Promoted business' development by building and maintaining relationships with new clients.
- Trained team members in successful strategies to meet operational targets.
- Managed team of 25 people, including the management of two regional branches.
- b2b Collection & Debt management.
- Achievement of the objectives of the annual production and financial plan and income plan.
Customer Service Manager
Idea Cellular ltd.
Patna
03.2008 - 07.2009
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Introduced higher standards for customer service and increased efficiency by streamlining operations.
- Took ownership of customer issues and followed problems through to resolution.
- Developed service procedures, policies and standards.
- Resolved concerns with products or services to help with retention and drive sales.
- Monitored customer service operations to assess agent performance and provide feedback.
Dealer Development Manager
Aircel
Patna
10.2006 - 03.2008
- Prepared sales presentations for clients showing success and credibility of products.
- Investigated and integrated new strategies to expand business operations and grow customer base.
- Developed compelling presentation decks to gain approval for ideas and communicate results.
- Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
Customer Service Representative
Bharti Airtel Ltd.
Patna
05.2002 - 10.2006
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Processed customer adjustments to maintain financial accounts.
- Recommended products to customers, thoroughly explaining details.
- Responded to customer requests for products, services and company information.
- Educated customers about billing, payment processing and support policies and procedures.
Education
MBA - Marketing
Nalanda Open University
Patna, India 03.2008 - 06.2010
Skills
Strategic planning
Account management
Staff Management
Campaign development
New Business Development
Key decision making
Goals and performance
Revenue Generation
Market understanding
Marketing
Vendor management
Business development and planning
Order management
Prospect targeting
Research
Accomplishments
- Won Best Sales Lead Award from Mr. Mukesh Ambani for Business growth in assigned territory.
Timeline
Business Development Manager
Karuna
05.2020 - 05.2022
Business Development Manager
Upwork
05.2018 - 05.2020
Key Account Manager
Eberhard Lindfordt (Crypto Listing Platform)
02.2018 - 05.2018
Business Development Specialist
Qmobi
05.2017 - 02.2018
Head of Sales & Marketing
Reliance JIO
04.2015 - 05.2017
Zonal Sales Manager
Bharti Airtel ltd.
08.2012 - 04.2015
Customer Service Department Head
Tata Docomo
07.2009 - 08.2012
Customer Service Manager
Idea Cellular ltd.
03.2008 - 07.2009
MBA - Marketing
Nalanda Open University
03.2008 - 06.2010
Dealer Development Manager
Aircel
10.2006 - 03.2008
Customer Service Representative
Bharti Airtel Ltd.
05.2002 - 10.2006