Kushani Gnanathilaka
Restaurant worker
Helsinki
Summary
I am a self motivated person with positive attitude. Highly efficient team player well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency. Also Competent Crew Member ready to take on demanding workload to achieve objectives. Experienced in organizing supplies and equipment for efficient use. Team player with drive to reach organizational goals.
Overview
16
16
years of professional experience
Work History
Crew Member
McDonald's
Tiirio
02.2023 - Current
- Work front counter and other areas.
- Work well with teammates and accepted coaching from management team.
- Taking orders, prepare meals.
- Collaborate with team members to complete orders.
- Clean and maintain all areas of restaurant to promote clean image.
- Keep food preparation area, equipment, and utensils clean and sanitary.
- Train new team members on procedures, customer service, and sales techniques.
- Prepare products following restaurant, health, and safety standards and procedures.
- Provid excellent customer service by greeting customers and meeting quality expectations.
Housekeeper
N Clean Oy
Hameenlinna
02.2023 - 08.2023
- Cleaned bedrooms, bathrooms and living spaces to comply with sanitation and hygiene standards.
- Demonstrated positive and professional attitude with guests, coworkers and management to contribute to positive work environment and maintain reputation of hotel.
- Followed daily cleaning schedule to prepare for arrival of guests and meet deadlines.
- Vacuumed and mopped floors in guest rooms and common areas to maintain clean and tidy environment.
- Replenished toilet paper, soaps and shampoos in hotel guest rooms to provide adequate toiletries for guests.
Bank Associate
Hatton National Bank Plc
Colombo
12.2007 - 09.2022
- Educated customers on features and benefits of banking products and services.
- Developed and maintained strong customer relationships, providing exceptional service and advice.
- Opened, closed, and updated accounts for customers.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Balanced teller drawers and ATM cash.
- Investigated customer inquiries and resolved discrepancies in helpful and timely manner.
- Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services.
- Assisted customers with banking needs and inquiries.
- Cross-sold credit cards, loans and other bank products.
Education
BBA - Information Technology
HAME University of Applied Science
Hameenlinna , Finland12.2026
Professional Master Diploma in Cake - Cake And Bakery
Buddhi Cake Academy
Hameenlinna , Finland01.2024
Certificate - Cake And Bakery
Buddhi Cake Academy
Colombo , Sri Lanka09.2022
Higher National Certificate - Banking And Financial Support Services
IFS Business School UK
IBSL , Sri Lanka10.2015
Higher National Certificate - Information Technology
National Vocational Training Centre
Colombo , Sri Lanka01.2007
Skills
- Stocking and Replenishing
- Verbal and Written Communication
- Time Management
- Cash Handling
- Order Delivery Practices
- Company Standards
- Food Preparation and Safety
- Product Promotion
- Restaurant Operation
- Team Contribution
- Teamwork and Collaboration
- Clear Communication
- Workplace Efficiency
- Supplies Monitoring and Restocking
- Line Efficiency
- Willingness to Learn
- Crew Leadership
Languages
Sinhala
Native language
English
Intermediate
B1
Finnish
Beginner
A1
Timeline
Crew Member
McDonald's
02.2023 - Current
Housekeeper
N Clean Oy
02.2023 - 08.2023
Bank Associate
Hatton National Bank Plc
12.2007 - 09.2022
BBA - Information Technology
HAME University of Applied Science
Professional Master Diploma in Cake - Cake And Bakery
Buddhi Cake Academy
Certificate - Cake And Bakery
Buddhi Cake Academy
Higher National Certificate - Banking And Financial Support Services
IFS Business School UK
Higher National Certificate - Information Technology
National Vocational Training Centre
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