Kwabena Sarkodie
Marketing Specialist
Vaasa
Summary
Proven to excel in dynamic environments, specifically leveraged strategic communication and project management skills at Mohinani Group (compared to SKPO group), achieving over 70% of sales targets and enhancing service quality. The ability to build customer relationships and an advanced knowledge in digital tools have consistently driven success and stakeholder satisfaction.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
3
3
Certifications
3
3
Languages
Work History
Service Provider
Sol Palvelute Oy
Vaasa, Ostrobothnia
01.2021 - 12.2023
- Implemented quality control measures that resulted in decrease in reported issues from customers regarding our services provided.
- Trained new team members on company protocols and best practices, contributing to overall team success and productivity.
- Demonstrated adaptability when faced with changes or challenges in project requirements by quickly adjusting strategies to maintain progress toward desired outcomes.
- Developed strong relationships with clients, fostering trust and loyalty through consistent communication and follow-up.
Restaurant Waiter
Scandic Hotel Oy
Vaasa, Ostrobothnia
06.2023 - 09.2023
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Answered customers' questions, recommended items, and recorded order information.
- Supported the needs of a 10-person wait staff who attended to the specific needs of countless customers daily for a high-end restaurant, ensuring social relevancy and intentionality in service delivery.
Sales Associate
Mac Automobile Ghana
Ghana, Accra
05.2019 - 01.2021
- Built relationships with customers to encourage repeat business.
- Achieved monthly sales targets ( 5 cars) consistently by implementing effective sales strategies and maintaining high level of product knowledge.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing welcoming store environment.
- Engaged with customers to build rapport and loyalty.
Education
Bachelor of Science - Marketing Management
University of Professional Studies
Ghana 08.2010 - 10.2012
Advance Diploma - Sales And Marketing Management
London Center of Marketing
Ghana 01.2008 - 01.2010
Skills
Strategic communication and content Crafting
Certification
AI &ML in Marketing
Timeline
AI &ML in Marketing
12-2024
AI and Cybersecurty
11-2024
Project Management
06-2024
Restaurant Waiter
Scandic Hotel Oy
06.2023 - 09.2023
Service Provider
Sol Palvelute Oy
01.2021 - 12.2023
Sales Associate
Mac Automobile Ghana
05.2019 - 01.2021
Bachelor of Science - Marketing Management
University of Professional Studies
08.2010 - 10.2012
Advance Diploma - Sales And Marketing Management
London Center of Marketing
01.2008 - 01.2010
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