Kwabena Sarkodie
Marketing Specialist
Vaasa
Summary
Proven to excel in dynamic environments, specifically leveraged strategic communication and project management skills at Mohinani Group (compared to SKPO group), achieving over 70% of sales targets and enhancing service quality. The ability to build customer relationships and an advanced knowledge in digital tools have consistently driven success and stakeholder satisfaction.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
3
3
Certifications
3
3
Languages
Work History
Service Provider
Sol Palvelute Oy
Vaasa, Ostrobothnia
01.2021 - 12.2023
- Implemented quality control measures that resulted in decrease in reported issues from customers regarding our services provided.
- Trained new team members on company protocols and best practices, contributing to overall team success and productivity.
- Demonstrated adaptability when faced with changes or challenges in project requirements by quickly adjusting strategies to maintain progress toward desired outcomes.
- Developed strong relationships with clients, fostering trust and loyalty through consistent communication and follow-up.
Restaurant Waiter
Scandic Hotel Oy
Vaasa, Ostrobothnia
06.2023 - 09.2023
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Answered customers' questions, recommended items, and recorded order information.
- Supported the needs of a 10-person wait staff who attended to the specific needs of countless customers daily for a high-end restaurant, ensuring social relevancy and intentionality in service delivery.
Sales Associate
Mac Automobile Ghana
Ghana, Accra
05.2019 - 01.2021
- Built relationships with customers to encourage repeat business.
- Achieved monthly sales targets ( 5 cars) consistently by implementing effective sales strategies and maintaining high level of product knowledge.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing welcoming store environment.
- Engaged with customers to build rapport and loyalty.
Education
Bachelor of Science - Marketing Management
University of Professional Studies
Ghana 08.2010 - 10.2012
Advance Diploma - Sales And Marketing Management
London Center of Marketing
Ghana 01.2008 - 01.2010
Skills
Strategic communication and content Crafting
As a business development manager at for Somoco ghana, subsidiary of Mohinani group ( compared to SKPO group),I successfully positioned the brand in new markets through partnership with financing companies, this lead to transitioning from individual walk-in purchases to bulk purchases
This helped in consistently achieved over 70% of my sales target until i was promoted for bigger task
Project and change management
I have an intensive training in project management from Suomen Yrittäjäopisto I personally led the presentation of our final project(smart-home project) this equipped my skills in planning and execution It has reflected on my ability to take on increased responsibilities and maintain a complaint-free record over three years at Sol Palvelute
Stakeholder Engagement and Teamwork
At Scandic Hotel Oy, I excelled in teamwork by building relationships with Finnish-speaking colleagues, this improved my language skills, and aided in delivering outstanding customer service
In my role at Mac Automobile Company, I engaged with mining and construction companies,they formed 70% of my customer data base
Digital and Technological Skills
Have an advanced skills in video conferencing tools (eg, Zoom, Teams, Skype)
I also have training in AI and Cybersecurity at the University of Turku , AI and ML in Marketing form University of Vaasa, and Technical Marketing training
Sustainability and Organizational Alignment
working with scandic hotel enhanced my understanding of sustainability principles I was additionally tasked to report on waste and also ensure all waste are separated and properly disposed
Certification
AI &ML in Marketing
Timeline
AI &ML in Marketing
12-2024
AI and Cybersecurty
11-2024
Project Management
06-2024
Restaurant Waiter
Scandic Hotel Oy
06.2023 - 09.2023
Service Provider
Sol Palvelute Oy
01.2021 - 12.2023
Sales Associate
Mac Automobile Ghana
05.2019 - 01.2021
Bachelor of Science - Marketing Management
University of Professional Studies
08.2010 - 10.2012
Advance Diploma - Sales And Marketing Management
London Center of Marketing
01.2008 - 01.2010