Kwankaew Duathaisong-Orava
Vantaa ,Pakkalanrinne 14B26
Summary
Hardworking diligent and responsible employee. Business operation understanding. Positive and professional, problem solving and flexibility.
Providing services so that every customer has a positive and memorable experience. love the service career and love to develop and improve.
Has the ability to work in many ways. I have a drive's license, hygiene and alcohol pass.
Have Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
34
34
years of professional experience
Work History
Receptionist & Therapist
Home Massage Zurich
Zurich, Switzerland
11.2023 - 12.2023
- Scheduled and confirmed appointments.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
- Monitored reception area to provide consistently safe, hazard-free environment for customers.
- Maintained business office inventory and equipment by checking stock for needed supplies.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Maintained an organized filing system of confidential client information in accordance with company policy.
- Greeted customers, answered general questions and directed to appropriate locations.
- Ensured that all necessary forms were completed accurately prior to submitting them for processing.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Planned and completed group projects, working smoothly with others.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
- Completed day-to-day duties accurately and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted with customer requests and answered questions to improve satisfaction.
- Understood and followed oral and written directions.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Serve as a therapist. When the company does not enough employees.
Restaurant Owner
We Care food & drinks Oy
Helsinki, Urheilukatu 36
05.2013 - 10.2023
- Founder of the company ' Phad Thai Restaurant '
- Inspected dining and serving areas for cleanliness and proper setup.
- Made weekly employee schedules, assigned work tasks and regularly checked quality and productivity of team members.
- Performed regular inspections of kitchen facilities to ensure cleanliness, safety requirements are met as well as adherence to health codes, regulations set by state, local government agencies .
- Developed menus that featured local ingredients while meeting customer demands.
- Trained and supervised kitchen staff in proper food preparation techniques.
- Delegated work to staff, setting priorities and goals.
- Oversaw daily operations of the restaurant including staff scheduling, budgeting and inventory management.
- Inspected restrooms and dining and serving areas to foster cleanliness and proper setup.
- Trained workers in food preparation, money handling, and cleaning roles to facilitate restaurant operations.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Ensured compliance with all applicable laws, regulations and policies governing restaurants in the area.
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
- Responded promptly to customer complaints or issues related to the restaurant's services or products.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Established standards for quality control, customer service, health and safety regulations.
- Trained new employees to perform duties.
- Created unique recipes and applied various culinary techniques for authentic thai cuisine.
- Created unique recipes and applied various culinary techniques for authentic thai cuisine.
- Maintained cleanliness and sanitation across foodservice, storage and preparation stations.
- Promoted safe working conditions by monitoring safety procedures and equipment.
- Managed food preparation, guest interaction, quality control and customer relations.
- Resolved problems or concerns to satisfaction of involved parties.
Receptionist & Therapist
Baan Sabai Oy
Helsinki, Toinen Linja 9
04.2021 - 07.2023
- The founder of the company
- Made a website and advertising
- I did marketing online and contact intermediary company that has a service program for customer to book online.
- Prepare treatment packages for service.
- Furnishing and supplying equipment and necessary functions so that we can be ready to serve customers.
- Recruitment of employees.
- I was the one who provides therapy and massage to clients myself.
Teacher
Vantaan kaupunki sivitysvirasto
Vantaa
08.2007 - 08.2013
- Teacher of mother tongue and Buddhism
- Analyze and made lesson plans to be appropriate for students'abilities
- Work according to the teaching schedule measures og the organization
Owner
Blue elephat thai culture develment
Vantaa
01.2007 - 08.2007
- The founder of the company ( Kwan Home Spa )
- Therapist
Teacher
National Primary Education Office
Nakhonratcha-sima, Thailand
05.1990 - 05.1996
- Class teacher
- Responsible for student health project.
- Responsible for the recycling project.
- Responsible for welcoming visitors.
Education
Certificate of Traditional Thai Massage - Traditional Thai Massage
The Watpo Traditional Medical School
Bangkok Thailand04-2006
Certificate of Foot Massage - Foot Massage
The Watpo Traditional Thai Massage School
Bangkok Thailand04-2006
Certificate of Oil &Aromatherapy Massage - Oil & Aromatherapy Massage
Chatawan Traditional Massage School
Bangkok Thailand04-2006
Education Assistant Degree - Teacher Assistant
Ameidu
Helsinki Finland08-2001
B.ED - Social Studies Education
RAMKHAMHAENG UNIVERSITY
Bangkok Thailand03-1989
Skills
- Business Operations understanding
- Positive and professional , problem solving and flexibility
- Diligent and responsible
- Sales Expertise
- Budget Monitoring
- Menu Development
- Staff Hiring
- Promotional Planning
- Basic Accounting Have the ability to use basic Microsoft and Excel programs
- Organization Skills
- Language Skills
- Thai : Mother Tongue
- Finnish : Good
- English : Satisfactory
Timeline
Receptionist & Therapist
Home Massage Zurich
11.2023 - 12.2023
Receptionist & Therapist
Baan Sabai Oy
04.2021 - 07.2023
Restaurant Owner
We Care food & drinks Oy
05.2013 - 10.2023
Teacher
Vantaan kaupunki sivitysvirasto
08.2007 - 08.2013
Owner
Blue elephat thai culture develment
01.2007 - 08.2007
Teacher
National Primary Education Office
05.1990 - 05.1996
Certificate of Traditional Thai Massage - Traditional Thai Massage
The Watpo Traditional Medical School
Certificate of Foot Massage - Foot Massage
The Watpo Traditional Thai Massage School
Certificate of Oil &Aromatherapy Massage - Oil & Aromatherapy Massage
Chatawan Traditional Massage School
Education Assistant Degree - Teacher Assistant
Ameidu
B.ED - Social Studies Education
RAMKHAMHAENG UNIVERSITY
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