LALANI Subashini
Vantaa,Finland
Summary
Knowledgeable and dedicated customer service professional with extensive experience in shipping & logistics field.
Hardworking and passionate job seeker with strong organizational skills eager to learn and grow while helping the team to achieve company goals.
Overview
19
19
years of professional experience
5
5
years of post-secondary education
Work History
Senior Customer Experience Agent
Maersk Lanka Pvt Ltd
Colombo, Sri Lanka
01.2018 - 06.2023
- Maximum cargo uptake in planning & coordination with global supply chain management teams, Terminals, Partners, Global Stowage Planners & vessel officials
- Arranging approvals for vessel inward clearance in collaborating with multiple stake holders & facilitating vessel operation execution
- Conducting re-work operations in coordinating with contracted vendors & co-ordination for ship supplies & waste landing arrangements of vessels
- Providing DG booking clearance for Colombo discharge/ transshipment/IN-transit & Special attention on special cargo REEFERS, IMDG, OOG,
- Handling Multi-modal Products (Supply Chain & Delivery) & offering end to end solution to customers
- Logistics & Services rates procurement & On boarding customers to Maersk Land Side Services (L&S)
Credit controller
Maersk Lanka Pvt Ltd
Colombo, Sri Lanka
01.2017 - 01.2018
- Negotiated terms and conditions, payment plans and settlements of liner freight receivables .
- Managed 50+ customer accounts, encouraging early settlement of any outstanding payments..
- Followed up monthly statements with courtesy calls to customers.
- Reconciled complicated accounts provided by accounting team.
Accounts Analyst
Maersk Lanka Pvt Ltd
Colombo , Sri Lanka
01.2011 - 01.2017
- Monthly TB review & identified cost deviations & suggested internal controls and set up standard procedures for business accounting systems.
- Conducted regular reviews and official audits to validate recordkeeping and controls.
- Managed accounting system using SAP ERP software to enhance reporting and organizational analysis.
Senior Executive/Executive
Maersk Lanka Pvt Ltd, Sri Lanka
Colombo, Sri Lanka
01.2006 - 01.2011
- Strategic vendor management in liner books (payables) & working
capital management - Liner & Agency - Monitored and reviewed financial controls, processes and procedures to enable best practice development.
- Managed timely and accurate reporting of various financial transactions and information for detailed analysis.
Documentation clerk
P&O Nedlloyd Keells (Pvt) Ltd
Colombo , Sri Lanka
01.2004 - 12.2005
- Answered phones, replied to emails and directed calls to appropriate department.
- Maintained excellent client satisfaction by providing professional, courteous customer service.
- Collaborated with team to fulfill tasks and meet deadlines for department.
Education
Master of Business Administration - Global
University of Bedfordshire - UK
UK 08.2019 - 05.2021
Qualifications Certificate - Shipping & Logistics
Institute of the chartered shipbrokers
UK 01.2005 - 02.2008
Skills
- Communication skills
- People management skills
- Analytical & evaluation skills
- Self-driven & enthusiastic
- Excellent team player
- Quick grasping
- Data confidentiality
Accomplishments
- Achieved best employee award for the month (Star Award ) multiple times.
Languages
English
Fluent
Finnish
Beginner
Swedish
Beginner
Hobbies & Interests
Interested in fund raising & helping the needy & less privileged schools
Volunteered as the main coordinator in CSR projects conducted by the company for consecutive 04 years
Timeline
Master of Business Administration - Global
University of Bedfordshire - UK
08.2019 - 05.2021
Senior Customer Experience Agent
Maersk Lanka Pvt Ltd
01.2018 - 06.2023
Credit controller
Maersk Lanka Pvt Ltd
01.2017 - 01.2018
Accounts Analyst
Maersk Lanka Pvt Ltd
01.2011 - 01.2017
Senior Executive/Executive
Maersk Lanka Pvt Ltd, Sri Lanka
01.2006 - 01.2011
Qualifications Certificate - Shipping & Logistics
Institute of the chartered shipbrokers
01.2005 - 02.2008
Documentation clerk
P&O Nedlloyd Keells (Pvt) Ltd
01.2004 - 12.2005
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