Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
Lamin Jammeh

Lamin Jammeh

Helsinki

Summary

Results-driven Management Consultant adept at helping companies improve operational efficiency, team productivity and employee motivation. Hands-on leader with exceptional organizational, critical thinking and prioritization skills. Possessing Number years of related experience and passion for contributing to business success. Accomplished Consultant drives organizational improvements through leveraging expertise in research and system enhancement. Well-versed in collaborating with employees and leaders to resolve control and procedural problems negatively affecting business operations. Dedicated to cost, process and resource optimization. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

6
6
years of professional experience

Work History

Consultant for 'Office Executive'

Sgnco Green Resources Limited
02.2023 - Current
  • Designed and delivered client-defined systems and processes with tools and databases.
  • Applied implementation process methodology to advance business objectives.
  • Participated in formal hand-off of projects and initiatives to other departments.
  • Established and managed activities towards project milestones.
  • Improved communication at all levels and transformed company culture into more productive atmosphere.
  • Evaluated diverse organizational systems to identify workflow, communication, and resource utilization issues.
  • Compiled research data and gave professional presentations highlighting finds and recommended optimizations.
  • Evaluated current processes to develop improvement plans.
  • Created and optimized records management strategies to coordinate and protect information.
  • Recommended Type operational improvements based on tracking and analysis of Type data.

Operation Associate

Tier Mobility Finland Oy
04.2022 - Current
  • Maintained and prioritized to-do-list and followed up to complete tasks on-time.
  • Executed and maintained quality control processes to meet criteria and standards and increase customer satisfaction.
  • Collaborated with other departments to establish smooth implementation of operational processes and procedures.
  • Conducted regular inventory audits to prevent stock shortages and losses.
  • Developed and implemented strategies to maximize productivity and streamline operations.
  • Operated pallet jack to move unloaded goods to correct locations in warehouse.
  • Increased customer service success rates by quickly resolving issues.

Customer Service Cashier

DD Carwash
05.2022 - 07.2023
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Met customer service goals and exceeded customer expectations.
  • Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
  • Processed customer orders and accurately handled payment transactions.
  • Developed and managed relationships with customers to increase customer loyalty.
  • Counted money in drawers at beginning and end of each shift.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Performed cash, card and check transactions to complete customer purchases.
  • Maintained accurate records of customer transactions for reporting purposes.
  • Conducted inventory counts by adding each item in stock and documenting in computer system.
  • Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
  • Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.

ICT-tukipalvelut (Työharjoittelu)

Helsingin Kaupungin Kasvatuksen Ja Koulutuksen Toimialalla.
10.2022 - 12.2022
  • Resolved workflow issues to optimize team productivity and improve delivery times.
  • Worked closely with vendors and technology partners on integrations, infrastructure and enterprise solutions.
  • Built IT infrastructure to support key business strategies and evolving processes.
  • Determined best methods for IT to support key business objectives.
  • Established positive relationships with industry leaders to gain insight into innovations and trends.
  • Polled department heads to assess current and projected IT needs.
  • Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.
  • Led and assisted technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.
  • Analyzed network security and current infrastructure to assess areas in need of improvement and develop solutions.

Food Runner

Wolt
11.2019 - 04.2020
  • Maintained speed of service for food orders while minimizing errors and complaints.
  • Delivered correct food items to tables according to order documentation.
  • Collaborated well with other food runners to deliver orders accurately.
  • Cleaned and sanitized food preparation and serving areas.
  • Greeted customers and provided outstanding customer service.
  • Kept detailed knowledge of and followed all food safety guidelines.
  • Garnished dishes and quickly delivered items to customers, minimizing wait times.
  • Trained and mentored newly hired employees to explain process flow and safety procedures.
  • Cultivated warm relationships with regular customers.
  • Monitored food temperatures and kept records of all food items.
  • Answered customer questions about food and beverage items and assisted with menu selections.

Food Runner

Foodora
01.2018 - 04.2020
  • Maintained speed of service for food orders while minimizing errors and complaints.
  • Delivered correct food items to tables according to order documentation.
  • Collaborated well with other food runners to deliver orders accurately.
  • Cleaned and sanitized food preparation and serving areas.
  • Greeted customers and provided outstanding customer service.
  • Kept detailed knowledge of and followed all food safety guidelines.
  • Cultivated warm relationships with regular customers.
  • Monitored food temperatures and kept records of all food items.
  • Assisted wait staff with timely food delivery and guest requests.
  • Addressed customer complaints and inquiries to verify satisfaction.
  • Established rapport with customers by providing friendly and attentive service.

Education

Webinar - Frontend Developer

Zacker Academy
London

Tieto- Ja Tietoliikennetekniikan Perustutkinto - Ict-asentaja

Stadin Ammattiopisto
Finland (Helsinki)
03.2023

Skills

  • Meal Monitoring
  • Food Service Safety Training
  • Supply Estimates
  • Menu Planning
  • Workflow Optimization
  • Order Delivery Practices
  • Operations Management
  • Corrective Actions
  • Estimate Food Needs
  • Cost Control
  • Delegating Work
  • Presentation Management
  • Performance Improvement
  • Cleaning and Sanitation
  • Entrepreneurial Leadership
  • Employee Training
  • Creative Thinking
  • Customer Satisfaction
  • Recipe Development
  • Staff Supervision and Coordination
  • Product Availability
  • Recruitment and Onboarding
  • Active Listening
  • Profit Target Achievement
  • Coaching and Mentoring
  • Food Quality Standards
  • Attention to Detail
  • Staffing
  • Project Safety
  • Forecasting and Planning
  • Work Area Inspections
  • Equipment Inspection and Maintenance
  • Safe Work Practices
  • Problem and Complaint Resolution

Languages

Finnish
Advanced (C1)
English
Bilingual or Proficient (C2)
Italian
Upper intermediate (B2)

Timeline

Consultant for 'Office Executive'

Sgnco Green Resources Limited
02.2023 - Current

ICT-tukipalvelut (Työharjoittelu)

Helsingin Kaupungin Kasvatuksen Ja Koulutuksen Toimialalla.
10.2022 - 12.2022

Customer Service Cashier

DD Carwash
05.2022 - 07.2023

Operation Associate

Tier Mobility Finland Oy
04.2022 - Current

Food Runner

Wolt
11.2019 - 04.2020

Food Runner

Foodora
01.2018 - 04.2020

Webinar - Frontend Developer

Zacker Academy

Tieto- Ja Tietoliikennetekniikan Perustutkinto - Ict-asentaja

Stadin Ammattiopisto
Lamin Jammeh