Lennox Mdzomba

Vaasa

Summary

Personable and dedicated Customer Service Representative with extensive experience in construction Industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

years of professional experience

Work History

Technical Support Representative

Techtrade kenya

Mombasa

02.2016 - 12.2022

Maintained detailed records of customer interactions and transactions.
Identified potential areas for improvement in existing products or services.
Monitored customer feedback to ensure high levels of satisfaction.
Created reports on customer complaints and feedback for management review.
Provided training and guidance to junior staff members as needed.
Collaborated with other departments such as sales, marketing, engineering., as required.

Sales Officer

Pulse properties

Mombasa

07.2010 - 10.2015

Developed strategies to increase sales and market share.
Conducted research on competitive products and services.
Identified customer needs and developed customized solutions.
Built relationships with key clients through regular contact.
Maintained accurate records of all sales activities and results.
Collaborated with marketing team members to create compelling content.
Coached junior colleagues on best practices for lead generation and closing deals.

Education

Some College (No Degree) - Sales And Marketing Education

Mombasa Polytechnic, Mombasa Kenya

Skills

Application Support
Information Protection
Technical Support

Systems Analysis
Complaint Resolution
Customer Service

Timeline

Technical Support Representative - Techtrade kenya

02.2016 - 12.2022

Sales Officer - Pulse properties

07.2010 - 10.2015

Mombasa Polytechnic - Some College (No Degree), Sales And Marketing Education