Dynamic and dedicated professional with extensive experience in customer service at Hok Elanto and McDonald's. Proven ability to deliver exceptional service while maintaining a clean environment. Strong work ethic and integrity, complemented by effective communication skills. Recognized for adaptability and teamwork, consistently enhancing customer satisfaction in fast-paced settings.
At the company, I worked both as a cashier and shelf stocker. My responsibilities included providing friendly and efficient customer service at the checkout, handling payments accurately, and maintaining a clean and organized work area. In addition, I restocked shelves, checked product expiration dates, and ensured that displays were tidy and well-filled. Through this role, I developed strong customer service skills, learned to work efficiently under pressure, and improved my ability to work both independently and as part of a team.
In a restaurant I worked in various roles including customer service, food preparation, and maintaining cleanliness in the restaurant. My responsibilities included taking orders, preparing food according to quality standards, managing the drive-thru, and ensuring a positive customer experience in a fast-paced environment. I also followed hygiene and safety guidelines closely. Through this role, I improved my multitasking skills, learned to work efficiently under pressure, and gained valuable experience in teamwork and customer interaction.
As a coach for a children's basketball team at a local sports club, I was responsible for planning and leading training sessions, teaching fundamental basketball skills, and fostering teamwork and a positive atmosphere. I also communicated regularly with parents and participated in organizing games and tournaments. Through this role, I developed strong leadership and communication skills, learned to adapt my coaching to different age groups and skill levels, and helped young players grow in confidence and motivation. It was rewarding to see both individual and team progress throughout the season.
As a employee at an optician's store, I was responsible for customer service and maintaining cleanliness in the store. My tasks included welcoming customers, assisting them with basic inquiries, booking appointments, and ensuring the store environment was clean, organized, and inviting. I learned to interact professionally with a wide range of customers and supported the staff in their daily routines. This experience improved my communication skills, attention to detail, and understanding of customer-focused service in a healthcare-related retail setting.
At McDonald’s, I worked in a fast-paced team environment where I handled multiple responsibilities, including taking customer orders, preparing food according to strict quality and hygiene standards, and maintaining cleanliness in the restaurant. I also worked at the drive-thru and front counter, ensuring quick and friendly service. Through this experience, I developed strong customer service and time management skills, learned to stay calm under pressure, and became comfortable working efficiently as part of a team. I was often trusted with closing shifts and training new employees, which showed my reliability and adaptability.
As a flyer distributor, I was responsible for delivering advertisements to households within assigned areas efficiently and accurately. I managed my time effectively to cover all routes on schedule and ensured that the materials were distributed in a neat and respectful manner. This job helped me develop a strong sense of responsibility, time management skills, and the ability to work independently.
As a summer worker at a daycare center, I assisted the staff in daily activities such as supervising and engaging with children, organizing games and educational activities, and helping maintain a safe and clean environment. I supported the team by preparing materials and assisting with meal times. Through this role, I developed strong communication and teamwork skills, learned to be patient and attentive to children’s needs, and gained valuable experience working in a caring and structured environment.