LILIAN LAURE YOUMU
Housekeeper
Copenhagen
Summary
Service-oriented Housekeeping Room Attendant manages multiple, concurrent tasks in fast-paced environments. Friendly with strong interpersonal skills across all levels of an organization. Offering a strong work ethic and dedication to achieving results.
Overview
14
14
years of professional experience
Work History
Housekeeping Room Attendant
PARK INN RADISSON HOTEL
11.2022 - Current
- Completed pre-cleaning duties by setting up cleaning carts with fresh linens, and cleaning supplies and requested guest supplies
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap
- Engaged with guests on room requirements and amenities to promote overall satisfaction
- Restocked room supplies such as facial tissues for personal touch with every job
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
- Disposed of trash and recyclables each day to avoid waste buildup.
- Operated wet-vacuums, buffing machines, vacuums and upholstery cleaners to clean rugs, carpets, and upholstered furniture.
- Aided manager in developing and executing of new cleaning procedures and protocols to improve cleaning process.
- Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
Housekeeping Supervisor
Kanton Hotel
02.2010 - 10.2020
- Trained and mentored all new personnel to maximize quality of service and performance
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements
- Placed orders for housekeeping supplies and guest toiletries
- Increased employee performance through effective supervision and training
- Completed schedules, shift reports, and other business documentation
- Evaluated employee performance and developed improvement plans
- Developed and implemented detailed housekeeping standards to promote cleanliness standards for guest rooms and common areas.
- Worked with front desk to respond promptly to all guest requests.
- Communicated repair needs to maintenance staff.
- Conducted regular room inspections to verify compliance with housekeeping standards.
Education
Bachelor of Arts - Sociology And Anthropology
University of Buea
Buea-Cameroon 04.2001 -
Skills
Sorting and Washing Laundry
Vacuuming and Sweeping
Guest Relations
Folding Clean Laundry
Ordering Cleaning Supplies
Customer Service-Focused
Care of Fine Art
Supply Inventory Management
Cleaning Bathrooms
Meeting Room Preparation
Floor Vacuuming
Quality Assurance
Customer Service
Diploma in Cleaning Operations
The Diploma in Cleaning Operations is aimed at providing an extensive basic skills for work in the field. The program teaches how to designed and implement ways by which cleaning is done professionally, environmentally friendly and ergonomically. The program lasted for 3 months.
Timeline
Housekeeping Room Attendant
PARK INN RADISSON HOTEL
11.2022 - Current
Housekeeping Supervisor
Kanton Hotel
02.2010 - 10.2020
Bachelor of Arts - Sociology And Anthropology
University of Buea
04.2001 -