Linda Akili
Summary
Developed skills in compliance, risk assessment, and data analysis within regulated financial environment. Seeking to transition into new field, leveraging abilities in thorough documentation and customer due diligence. Prepared to bring detail-focused approach to ensuring organizational compliance and integrity in new role.
Overview
5
5
years of professional experience
Work History
KYC officer
Nordea Finance
05.2023 - 04.2024
- Practiced CDD and developed effective customer communication strategies to ensure compliance with KYC regulations
- Evaluated the data according to the ODD and OEDD process
- Advised clients on how to comply with applicable KYC laws and regulations
- Evaluated risk associated with new customers in order to ensure compliance with AML and CTF regulations
- Maintained up-to-date knowledge of KYC regulations and best practices and verified customer identities against global and national databases to ensure compliance with KYC regulations knowledge of KYC
- Collaborated with other departments in Nordea Finance and the Bank to ensure that all customer information is accurate and up-to-date
- Provided technical support to partners in order to help them troubleshoot, resolved and investigated customer complaints regarding billing errors or other discrepancies
- Assisted partners in navigating the Nordea Finance website and locating information, and resolved escalated partner inquiries concerning billing disputes or account status updates quickly and efficiently, lastly coordinated with the legal team when necessary to ensure compliance with applicable laws and regulations regarding Car Finance
Finnish Customer Service Associate
CDON
03.2022 - 03.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Managed high call volume with exceptional time management skills, minimizing wait times for customers.
- Maintained a high level of product knowledge, providing accurate information to customers
- Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
- Handled billing and payment issues by following guidelines and resolving disputes.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Achieved consistently high levels of customer satisfaction by prioritizing empathy, patience, and effective problem-solving skills during interactions.
Medical Receptionist
Personalhuset Staffing Group Oy
05.2021 - 09.2021
- Coordinated patient scheduling, check-in, check-out
- Helped patients complete necessary medical forms and documentation.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
Invoicing Specialist
Dachser Logistics
06.2019 - 09.2019
- Investigated customer complaints regarding billing errors or other discrepancies
- Performed data import, scanning or manual keying processes to verify invoice accuracy and contacted vendors to follow up on late invoices
- Emailed and mailed invoices and reminders to clients to obtain payments within expected deadlines and responded to client inquiries regarding billing discrepancies by researching issues
- Completed and recorded customer payments by processing in Othello system
Education
Master of Science - European and Trade Law
Lund University
06-2022
Bachelor of Social Sciences - Business Administration
Tallinn University of Technology
06-2021
High School Diploma -
Highshcool of Pohjois-Tapiola (Otaniemen Lukio)
Espoo, Finland06-2016
Skills
- Advanced Proficiency in MS Office
- Python (beginner)
- Account onboarding
- AML compliance
- Customer identification
- Transaction monitoring
- Document verification
- Data privacy
- Due diligence
- Legal research
- Documentation review
Hobbies and Interests
- Reading
- Gym
- Learning languages
- Jogging
Languages
English
Full Professional
Finnish
Native or Bilingual
French
Limited Working
Swedish
Limited Working
Timeline
KYC officer
Nordea Finance
05.2023 - 04.2024
Finnish Customer Service Associate
CDON
03.2022 - 03.2023
Medical Receptionist
Personalhuset Staffing Group Oy
05.2021 - 09.2021
Invoicing Specialist
Dachser Logistics
06.2019 - 09.2019
Master of Science - European and Trade Law
Lund University
Bachelor of Social Sciences - Business Administration
Tallinn University of Technology
High School Diploma -
Highshcool of Pohjois-Tapiola (Otaniemen Lukio)
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