Linda de Vos
Turku
Summary
Multi-talented Generalist with 10+ years management experience in the Tourism and Hospitality industry. Prepares and organizes materials, solves problems with minimal input and satisfies diverse daily needs. Adept at switching roles smoothly and completing simultaneous tasks with attention to detail and quality. Effective advisor communicates well with people of all ages and backgrounds. Experienced Operations Manager with a strong background in customer service management, customer retention and leadership. Adept at managing staff with a focus on maintaining high standards. Known for being highly organized and a fast learner.
Overview
35
35
years of professional experience
1
1
Certification
Work History
Shift Leader
Scandic Hotel
09.2022 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Improved team productivity by implementing efficient scheduling and task delegation methods.
- Scheduled staff shifts to secure adequate coverage and productive workflows.
English Teacher
EduCare
10.2016 - 02.2017
- Teaching English as secondary language to Grade 6-12 students at a private educational facility.
Part-Time HR Assistant
E-Med Rescue 24
01.2016 - 09.2016
- Maintaining staff personal files, leave, promotions and letters of resignation, etc
- Assisted in the implementation of a medical supply system and costs of supplies used during ambulance and medic callouts.
Country Manager
PLP Namibia (PTY)LTD
01.2015 - 12.2015
- Managing general operations for PLP in Namibia, business development including prospecting, approach, interviewing, proposing, demonstration, negotiation and support of new clients.
Guest Services Manager
Windhoek Country Club Resort and Casino
04.2013 - 10.2014
- Managing Guest Service Department and staff to ensure an exceptional experience for all VIP and guests with personal interaction to ensure high levels of satisfaction and engagement.
Training and Service Quality Manager
ICON Communications Centers
01.2012 - 05.2012
- Conducted in-house training programs and induction courses for Contact Center Agents of Texas Instruments, performing management and evaluation of staff performance and conducting quality assurance assessments.
Financial Administrator
ICON Communication Centers
01.2011 - 12.2011
- Administration of payments and orders for Texas Instruments.
Service Communication Specialist
ICON Communication Centers
09.2010 - 12.2010
- Conducting sales of advertising space on the web for holiday homes in France and Britain.
Freelance EFL Teacher
ITC Language Center
04.2010 - 09.2010
- Teaching adults at Companies and children English as a Foreign Language as required by clients from ITC Language Center.
Public Relations Manager
Prosperity Health Medical Aid Fund
06.2006 - 03.2010
- Responsible for marketing and advertising for the Prosperity Group of Companies which included E-Med Rescue 24, Prosperity Health Medical Aid Fund and Prosperity Life
- Communication and support of Service Providers, members and stake-holders establishing needs and expectations
- Event co-ordination and management.
Key Account Executive
Interpharm Data Systems
10.2005 - 06.2006
- Establish and maintain relationships with clients (Medical Health Professionals and Pharmacies), client retention and communication between clients and relevant departments to ensure operations of online claim management between client and medical aid funds.
Administration Manager
Drs. Pretorius and Weber Medical Practice
03.2003 - 09.2005
- Daily office management and financial administration of patient accounts and medical aid funds.
Customer Contact Center Manager
Mobile Telecommunications Limited
03.2001 - 02.2003
- Customer service management of clients of MTC mobile phone and network company, customer contact center agents' performance management, training and development, quality assessment and assurance, forecasting and planning of staff schedules.
Head of Corporate Training and Development
Air Namibia
08.1999 - 02.2001
- Training and development of all Airline employees, both in the country and at international outstations
- Development and maintenance of Corporate Training and development policies and procedures
- Development of an inhouse training center for all initial and recurrent systems training.
Chief Flight Attendant: Training and Standards
Air Namibia
09.1998 - 08.1999
- Arrangement and development of Flight Deck and Cabin Crew Training
- Implementing on-board policies and procedures
- Compiling and maintaining procedural and training manuals
- Preparation, submission and execution of training plans and budget upon Corporate Approval.
Flight Attendant
Air Namibia
01.1990 - 08.1998
- Cabin Controller - Responsible for domestic and international flight crew, on-board safety, security and implementation of new on-board procedures
- Flight Attendant - Responsible for all safety security and services on domestic and international routes.
Education
Bachelors of Science - Incomplete
University of Pretoria
Pretoria, South Africa01.1987
Senior Certificate -
Waterkloof High School
Pretoria, South Africa12.1984
Skills
- Problem-solving skills
- Highly organized
- Relationship building skills
- Planning, co-ordination and execution of tasks within timelines
- Strong interpersonal and communication skills
- Strong leadership skills
- Strong administration skills
- Training and facilitation
- Decision-making capabilities
- Strong verbal and written communication
- Development and compilation of training manuals
- Customer Service Management
Permanent residence
Finland
Finnish ID
Yes
Finnish tax certificate
Yes
Driverlicense
Yes
Personal Information
- Citizenship: Namibian
- Date of Birth: 04/12/1967
Certification
2012 - Sales, Texas Instruments, Prague, Czech Republic
2010 - TEFL International Certificate (Teaching English as Foreign Language), Prague, Czech Republic
2001 - Customer Service Management, WFI Academy, Kalmar, Sweden
2000 - Human Resources Management, International Airline and Transport Association (IATA), Geneva, Switzerland
1999 - Professional Skills for the Training Manager, IATA, Geneva, Switzerland
1999 - Train the Trainer – Customer Care, Britz Management Consultancy, Johannesburg, South Africa
1998 - Cabin Crew Instructor Course, IATA, Miami, USA
Additional Information
I came to Finland in September 2017 and completed a Finnish Language course for Beginners at the Turun kesäyliopisto, Turku, Finland.
During August 2018 until December 2019, I attended a Finnish Integration and Language course at Arffmann Oy, Turku, Finland.
I continued my Finnish Language studies in 2020 at Paasikivi-Opisto, Turku, Finland.
I completed three (3) compulsory job trainings during that time at:
Mantykoti Yli-Maaria in Moisio, Turku and Galleria Kehyskulma in Raisio.
Languages
Afrikaans
Native language
English
Proficient
C2
Finnish
Elementary
A2
Timeline
Shift Leader
Scandic Hotel
09.2022 - Current
English Teacher
EduCare
10.2016 - 02.2017
Part-Time HR Assistant
E-Med Rescue 24
01.2016 - 09.2016
Country Manager
PLP Namibia (PTY)LTD
01.2015 - 12.2015
Guest Services Manager
Windhoek Country Club Resort and Casino
04.2013 - 10.2014
Training and Service Quality Manager
ICON Communications Centers
01.2012 - 05.2012
Financial Administrator
ICON Communication Centers
01.2011 - 12.2011
Service Communication Specialist
ICON Communication Centers
09.2010 - 12.2010
Freelance EFL Teacher
ITC Language Center
04.2010 - 09.2010
Public Relations Manager
Prosperity Health Medical Aid Fund
06.2006 - 03.2010
Key Account Executive
Interpharm Data Systems
10.2005 - 06.2006
Administration Manager
Drs. Pretorius and Weber Medical Practice
03.2003 - 09.2005
Customer Contact Center Manager
Mobile Telecommunications Limited
03.2001 - 02.2003
Head of Corporate Training and Development
Air Namibia
08.1999 - 02.2001
Chief Flight Attendant: Training and Standards
Air Namibia
09.1998 - 08.1999
Flight Attendant
Air Namibia
01.1990 - 08.1998
Bachelors of Science - Incomplete
University of Pretoria
Senior Certificate -
Waterkloof High School
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