Linda Khan
Kajaani,05
Summary
Proven leader in hospitality management and education, leveraging research and analysis skills at Kajaani University of Applied Sciences to enhance student engagement and performance. Excelled in event sales, achieving consistent growth at Dorint Hotel Potsdam and Intercontinental Hotel Berlin through strategic decision-making and exceptional interpersonal communication. Skilled in team leadership and problem-solving, driving projects to success with innovative solutions and collaborative teamwork.
Overview
11
11
years of professional experience
Work History
Lecturer of Hospitality Management
Kajaani University of Applied Sciences
08.2024 - 12.2024
- Cultivated critical thinking skills through challenging assignments that required analysis, synthesis, and evaluation of information from various sources.
- Developed strong relationships with colleagues and sharing best practices in teaching strategies.
- Evaluated student progress through regular assessments, providing detailed feedback for improvement and growth.
- Enhanced student comprehension by utilizing diverse teaching methodologies and techniques.
- Selected and designed lesson plans and curriculum to meet academic objectives.
- Increased student interest by incorporating real-world examples into lessons and connecting material to relevant experiences.
- Evaluated and revised lesson plans and course content to achieve student-centered learning.
Lecturer
Kajaani University of Applied Sciences
09.2021 - 08.2023
- Cultivated critical thinking skills through challenging assignments that required analysis, synthesis, and evaluation of information from various sources.
- Developed strong relationships with colleagues, collaborating on curriculum development and sharing best practices in teaching strategies.
- Evaluated student progress through regular assessments, providing detailed feedback for improvement and growth.
- Selected and designed lesson plans and curriculum to meet academic objectives.
- Collaborated with faculty and staff to create meaningful learning experiences.
- Increased student interest by incorporating real-world examples into lessons and connecting material to relevant experiences.
- Evaluated and revised lesson plans and course content to achieve student-centered learning.
- Created and designed quizzes, tests and projects to assess student knowledge.
- Adapted quickly to shifting educational landscapes during remote learning periods, leveraging digital tools to engage students via virtual platforms while maintaining a high level of academic rigor.
- Designed online course modules, making education more accessible to remote learners.
- Thesis supervision
Project Worker
Kajaani University of Applied Sciences
09.2019 - 04.2020
- Managed stakeholder relationships, ensuring clear communication of expectations and maintaining satisfaction throughout the project life cycle.
- Facilitated regular status updates for stakeholders, providing transparency into project progress and addressing any concerns or obstacles in a timely manner.
- Delivered projects on time and within budget through effective planning, coordination, and monitoring of progress against milestones.
- Developed project timelines for product lines from kickoff through production and online content development based on marketplace requirements.
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
- Ensured work packages were fulfilled in an effective and timely manner
Event Sales Director
Dorint Hotel Potsdam
01.2017 - 05.2019
- Established long-term partnerships with key industry stakeholders that led to ongoing referrals and repeat business engagements.
- Collaborated with cross-functional teams, including marketing, operations, and finance to optimize event outcomes and profitability.
- Negotiated favorable terms with vendors and suppliers to minimize costs while maintaining high-quality experiences for attendees.
- Managed a diverse portfolio of corporate and social events, effectively coordinating all logistics to ensure seamless execution.
- Enhanced client satisfaction by providing exceptional customer service throughout the entire sales process.
- Managed and grew existing client accounts by consistently delivering high-quality events that exceeded expectations.
- Worked closely with clients throughout the event planning process, providing frequent updates and addressing any concerns to ensure a positive experience from start to finish.
- Increased event sales revenue by developing and maintaining strong relationships with clients and applying efficitent revenue management techniques
- Maximized revenue potential by upselling additional services such as audiovisual equipment rentals or catering options.
- Mentored junior team members on best practices in event sales management, fostering a culture of continuous growth and development within the team.
- Conducted post-event analyses to identify areas for improvement and implement necessary changes for future success.
- Developed customized event proposals tailored to individual client needs, consistently exceeding sales targets.
- Achieved consistent year-over-year growth in overall event bookings through proactive prospecting efforts.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Strategic decision making and identifying sales strategies to meet and exceed targets
- Budgeting and Forecasting
Event Sales Manager
Intercontinental Hotel Berlin
11.2013 - 12.2016
- Developed customized event proposals tailored to individual client needs, consistently exceeding sales targets.
- Established long-term partnerships with key industry stakeholders that led to ongoing referrals and repeat business engagements.
- Collaborated with cross-functional teams, including marketing, operations, and finance to optimize event outcomes and profitability.
- Implemented innovative strategies to maximize event attendance, resulting in increased brand exposure and positive client feedback.
- Conducted post-event analyses to identify areas for improvement and implement necessary changes for future success.
- Led pre-event planning meetings with clients to establish clear goals and expectations before their events commenced.
- Maximized revenue potential by upselling additional services such as audiovisual equipment rentals or catering options.
- Mentored junior team members on best practices in event sales management, fostering a culture of continuous growth and development within the team.
- Ensured timely resolution of any arising issues during the course of an event''s planning or execution stages.
- Managed a diverse portfolio of corporate and social events, effectively coordinating all logistics to ensure seamless execution.
- Increased event sales revenue by developing and maintaining strong relationships with clients.
Education
No Degree - Professional Teacher Education
Oulu University of Applied Sciences
Oulu, Finland05-2026
Master of Science - Service Management, Hospitality Management
Lund University
Helsingborg, Sweden06-2013
Bachelor of Arts - Hospitality Management
Kajaani University of Applied Sciences
Kajaani05-2011
Skills
- Research and analysis
- Class management and student engagement
- Team leadership
- Student performance evaluation
- Teamwork and collaboration
- Interpersonal and intercultural communication
- Time management
- Problem-solving
- Organizational skills
- Decision-making
Languages
English
Full Professional
Finnish
Limited Working
German
Native or Bilingual
Spanish
Elementary
French
Elementary
Swedish
Elementary
Timeline
Lecturer of Hospitality Management
Kajaani University of Applied Sciences
08.2024 - 12.2024
Lecturer
Kajaani University of Applied Sciences
09.2021 - 08.2023
Project Worker
Kajaani University of Applied Sciences
09.2019 - 04.2020
Event Sales Director
Dorint Hotel Potsdam
01.2017 - 05.2019
Event Sales Manager
Intercontinental Hotel Berlin
11.2013 - 12.2016
No Degree - Professional Teacher Education
Oulu University of Applied Sciences
Master of Science - Service Management, Hospitality Management
Lund University
Bachelor of Arts - Hospitality Management
Kajaani University of Applied Sciences
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