Lisa Harper
Etelainen Hesperiankatu 28 C 49,18
Summary
Dynamic hospitality specialist with a proven track record at HOKU, recognised for providing exceptional guest service. Skilled in quickly building rapport, showcasing menu knowledge and outstanding communication skills, with a passion for creating memorable experiences. A genuine team player with a commitment to upholding the highest of service standards.
Overview
35
35
years of professional experience
1
1
Certification
Work History
Hospitality Specialist
HOKU
Helsinki
09.2022 - 04.2025
- Greet guests upon arrival with a positive, personal approach and provide high quality customer service by anticipating the customer needs for an enjoyable dining experience from start to finish.
- Upscale Asian-Hawaiian cuisine served in a chic, cosy light filled interior, overlooking Helsinki. Family friendly, caters for groups and tourists.
- Display enthusiastic service and attention to the customer, face to face and on the telephone.
- Recommend dishes with confidence and promote the best possible wine pairings.
- Promptly answer telephone calls and emails to book reservations and take requests for take away food, and answer questions and concerns.
- Promote high customer satisfaction by resolving problems with a knowledgeable and friendly service.
- Very comfortable engaging in conversations through the use of my effective interpersonal and people skills.
- I work well under pressure, and I thrive in a busy restaurant atmosphere, daily table service of around 200 covers.
- Develop positive relationships with regular customers through friendly conversation.
- Recognized by management, for providing exceptional customer service.
Outdoor Host
Tacoya
Bulvardi, Outdoor Terrace
06.2022 - 08.2022
- Offer warm and welcoming greetings to customers, to encourage inquiries and order placements.
- Explain the taco menu options to guests, offer suggestions and took orders for food and beverages.
- Cooked on a large outdoor BBQ grill. (Seasonal work)
- Maintained a clean work station by restocking food supplies, wiping down counters.
- Worked at a fast pace, serving around 520 tacos.
- Collected dirty dishes and glasses from tables, preparing areas for the next diners.
- Organized take-out orders efficiently according to customer requests.
- Prompt, effective cleaning and packing everything away at the end of shift.
Employment Advisor - Remote Work
Shaw Trust - Charity work
United Kingdom
07.2021 - 03.2022
- Provide guidance on career exploration, over a 6 week, online programme to help support the unemployed individual back into work.
- Build an online 1:1 rapport and relationship on a weekly basis.
- Supporting, encouraging and guiding the unemployed individuals with there weekly needs.
- Researching for courses and qualifications. Booked events and courses.
- Provide job search techniques and interview skills, appropriate to enhance the candidates knowledge and skill set.
Optical Dispensing Assistant
Specsavers
Tonbridge, Kent
10.2017 - 05.2021
- Part of the Optical & Hear care team in a high paced, high street store with the express aim of delivering excellent customer service.
- Meeting and greeting the customer.
- Booking appointments.
- Explaining offers and promotions, working to up sell.
- Provide professional guidance and hands on assistance to choose suitable frames and lenses.
- Supporting the customer through the whole journey from dispensing the correct prescription, taking payment to the collection of the new spectacles.
- Responsible for frame merchandising & replenishing stock.
- Organising and supporting charity events.
- Promoting new designer brands and frame collections.
Human Resources Advisor
Tata Consultancy Services
Peterborough
07.1990 - 09.2015
- A complex and challenging role involving high volume, quick turnaround transactions with HR policy and system knowledge, case management and telephone call handling. Supporting internal or strategic projects as required.
- Working with an onshore and offshore Indian HR team an other companies.
- Daily knowledge of all HR processes and legislative requirements. Providing advice on HR matters within HR, using policy and system knowledge to Managers and staff members throughout the business.
- Maintaining service level agreements and key performance indicators at all times.
- Maintaining key relationships throughout the business, to over 10,000 employees.
- I resigned from Tata Consultancy Services having achieved 25 years long service, to relocate abroad to Copenhagen.
Education
8 x GCSE´s
Arthur Mellows Village College
United KingdomSkills
- Strong customer service background
- Professional
- Good, clear communication skills
- Build relationships with ease
- Hospitality service expertise
- Sales and upselling
- Calm and professional under pressure
- Reliable and dedicated
- A good multitasker
- Adaptable
Certification
- Hold the Hygiene passport
- Studying the Alcohol passport
References
Restaurant HOKU - Kamppi, Helsinki, Satu Shibuya, General Manager, satu@hoku.fi
Restaurant Tacoya - Lapinlahdenkatu 25, Helsinki, Pauli Puirava, Owner, Pauli.puirava@gmail.com
Timeline
Hospitality Specialist
HOKU
09.2022 - 04.2025
Outdoor Host
Tacoya
06.2022 - 08.2022
Employment Advisor - Remote Work
Shaw Trust - Charity work
07.2021 - 03.2022
Optical Dispensing Assistant
Specsavers
10.2017 - 05.2021
Human Resources Advisor
Tata Consultancy Services
07.1990 - 09.2015
8 x GCSE´s
Arthur Mellows Village College
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