Liubov Mullakhmetova
Summary
Dynamic professional with a diverse background in hospitality and finance. Proven ability to deliver exceptional customer service and cultivate client relationships. Possess strong communication, problem-solving, and analytical skills.
Overview
12
12
years of professional experience
Work History
BREAKFAST WAITER
SCANDIC HOTELS, Grand Central Hotel
Helsinki , Finland
06.2022 - 04.2024
- Ensured the buffet area was set up according to the hotel's standards before the guests arrived
- This involved arranging the food items neatly, replenishing utensils and condiments, and ensuring that everything was clean and presentable
- During service, greeted guests warmly as they approached the buffet area and assisted them with any questions they had about the menu or dietary restrictions
- Also provided recommendations and ensured that guests were aware of the available options
- Monitored the buffet stations to ensure that food items were fresh and replenished promptly
- Maintained cleanliness and tidiness in the buffet area, promptly clearing used dishes and wiping down surfaces as needed
- Attentive to guests' needs by promptly refilling beverages, providing additional condiments or utensils, and addressing any special requests or concerns
- Assisted with the breakdown and cleaning of the buffet area at the end of the breakfast service, ensuring that all food items were properly stored and that the area was left tidy for the next service
- Provided guests with a pleasant and memorable breakfast experience, ensuring that their needs were met and that the buffet service ran smoothly from start to finish.
GUEST RELATIONS OFFICER
MEETING POINT HOTELS, Labranda Makadi 5*
Hurghada , Finland
10.2017 - 04.2022
- Greeted guests upon arrival and ensured a warm and welcoming experience
- Provided information about the hotel facilities, services, and local attractions
- Addressed any guest inquiries, concerns, or complaints promptly and professionally
- Resolved issues and ensured guest satisfaction to maintain a positive reputation for the establishment
- Coordinated special requests and arrangements for guests, such as room preferences, transportation, and 'A la Carte' dining reservations
- Collaborated with other departments, such as housekeeping and maintenance, to meet guest needs efficiently
- Monitored guest feedback, responded to reviews, and proactively sought opportunities for improvement in service delivery
- Implemented high-impact sales and marketing initiatives resulting in increased profitability
- Updated and maintained repeat guest history system
- Reviewed arrival lists for all arrivals and VIPs to check room allocations, amenities, and special requests
- Sent prepared welcome cards and amenities to room prior to guest arrival
- Conducted room inspections to ensure readiness for check-in, identifying any shortcomings, and overseeing their prompt resolution
- Conducted hotel orientation sessions as requested by travel agencies.
CREDIT MANAGER
TATFONDBANK PJSC
03.2012 - 06.2016
- Managed a team of 5 credit specialists, enhancing team productivity by 20%
- Assessed loan applications, ensuring that they met the bank's criteria and regulatory requirements
- Analyzed financial documents
- Provided financial guidance, helping clients understand their loan options, terms, and repayment schedules
- Maintained accurate records of loan applications, approvals, and disbursements, adhering to legal and regulatory requirements and ensuring data integrity
- Monitored the performance of existing loans, tracking repayment schedules and identifying any potential issues or delinquencies
- Worked proactively with clients to address challenges and find solutions to ensure timely repayment
- Collaborated with colleagues in other departments such as underwriting, risk management, and legal compliance
- Prioritized providing excellent customer service, promptly addressing client inquiries, concerns, and requests related to loan products and services
- Consistently met or exceeded performance targets and KPIs set by the bank, contributing to the overall success and profitability of the lending department.
Education
ECONOMIST - Finance And Credit
International Eastern European University
Izhevsk, Russia2014
BANK TELLER - Banking
Vocational Financial Institution IMT
Izhevsk, Russia2005
Skills
- CRM
- Oracle Hospitality
- Opera
- Protel
- Guestware
- Guestline
- Amadeus Hospitality
- SQL
- Data Analysis
- Online Reputation Management
- Online Booking Systems
- Microsoft Office
- Client Relationship Management
- Staff Management
- Critical Thinking
- Customer relationship development
- Guest complaint resolution
- Guest communication
- Customer Service
- Guest Relations
Websites
Languages
Russian
Native language
ENGLISH
Upper intermediate
B2
FINNISH
Elementary
A2
Recommendations
- Mr. Mohamed Monaem, FO Manager, Meeting Point Hotels, Labranda Hotel, Egypt, msmfx23@gmail.com
- Mrs. Pauliina Niemi, Breakfast Duty Manager, Scandic Grand Central Hotel, Helsinki, Pauliina.Niemi@scandichotels.com
Hobbies and Interests
I love learning (IT (Quality Assurance), finance, investments), traveling and meditating.
Timeline
BREAKFAST WAITER
SCANDIC HOTELS, Grand Central Hotel
06.2022 - 04.2024
GUEST RELATIONS OFFICER
MEETING POINT HOTELS, Labranda Makadi 5*
10.2017 - 04.2022
CREDIT MANAGER
TATFONDBANK PJSC
03.2012 - 06.2016
ECONOMIST - Finance And Credit
International Eastern European University
BANK TELLER - Banking
Vocational Financial Institution IMT
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