Päivi Räisänen
Helsinki
Summary
Experienced Senior Team Lead with a demonstrated history of working in the financial services industry. Skilled in Operations Management, Customer risks, process development, Service-Level Agreements (SLA), Facility Management (FM), Management, and Payments. Strong information technology professional with a Bachelor of Business Administration - BBA focused in Business Administration and Management (HR and leadership), General from Haaga-Helia University of Applied Sciences.
Overview
13
13
years of professional experience
Work History
Head of District Support Finland and Sweden
Danske Bank
10.2022 - Current
- Teams are supporting and advising all corporate customers in Finland and Sweden in their challenges in electronic services as web bank, cards, bank-ids and files. Teams receive external customer contacts by phone, email or by web bank messages. Teams have high targets on customer service levels both internally and externally.
Senior Team Leader of Technical Support FI
Danske Bank
03.2021 - Current
- Team is supporting and advising all corporate customers in Finland in their challenges in electronic services as web bank, cards, bank-ids and files. Team receives external customer contacts by phone, email or by web bank messages. Team has high targets on customer service levels both internally and externally.
Development Manager
Danske Bank
09.2017 - 03.2021
- My core responsibilities are creating and implementing change agenda, vision and roadmaps for business customers in Customer Care unit to support to maintain best customer experience.
- Ensuring global cooperation of different units across Nordics and Lithuania units on change activities as well as in daily deliveries.
Senior Team Leader
Danske Bank
04.2016 - 09.2017
- Leader for team of customer service employees in Business Contact Center in Finland. The team is the first contact to corporate customers and gives support for customers in their cash management needs.
Team Manager
Danske Bank
11.2010 - 03.2016
- Leader for business support teams as segmented Mid-Corp businesses and Public Institution customers.
Both teams supported customers in their cash management agreement needs. Teams received external customer contacts by phone, email or by web bank messages. Team was highly involved in visible daily planning structure (Lean ) which includes awareness of SLA for internally and externally.
Education
BBA - Business Administration And Management
Haaga-Helia University of Applied Sciences
Helsinki, Finland12.2021
Business College Graduate, Marketing Management - Vocational Qualification in Business And Administr
Business College Helsinki
Helsinki, Finland05.1992
High School Diploma -
Tehtaanpuisto High School
Helsinki, Finland05.1984
Skills
- Self-Directed
- Project Planning
- Organizational Skills
- Leadership and management
- Negotation
Languages
English
Full Professional
Finnish
Native or Bilingual
Swedish
Limited Working
Timeline
Head of District Support Finland and Sweden
Danske Bank
10.2022 - Current
Senior Team Leader of Technical Support FI
Danske Bank
03.2021 - Current
Development Manager
Danske Bank
09.2017 - 03.2021
Senior Team Leader
Danske Bank
04.2016 - 09.2017
Team Manager
Danske Bank
11.2010 - 03.2016
BBA - Business Administration And Management
Haaga-Helia University of Applied Sciences
Business College Graduate, Marketing Management - Vocational Qualification in Business And Administr
Business College Helsinki
High School Diploma -
Tehtaanpuisto High School
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