Customer service representative with total of 10+ years of experience in various customer service environments. Known for ability to communicate with customers and provide exceptional service that ensures positive feedback. Self-driven, highly organized and detail-oriented person. Skilled team player and driver.
▪ Helped to grow customer database and establishing loyal customer foundation from the ground up
▪ Designed company labels, advertisements and business cards
▪ Successfully responsible for around 40% of company’s net income for 10 months consecutively
▪ Chauffeured exclusive customers
▪ Provided outstanding customer service, receiving excellent feedback from customers, holding 4.9-star rating for 4 years
▪ Main tasks included processing new applications, existing business claims and premiums. Handled all policy alterations in all the SEB Finnish market products.
▪ Handled AntiMoneyLaundering,- PEP and financial crime reviewings and reporting.
▪ Efficiently reviewing and responding customer queries in writing and by phone.
▪ Started as an rebrander and became junior floor manager in 2 years
▪ Helped an average of 60 customers per day
▪ Worked closely with management to maximize sales by designing attractive displays
▪ Became junior floor manager and was responsible of 35% of the store merchandise
▪ Worked with TOK headquarters to organize training of the employees in company marketing and oversaw marketing our services to companies in business conventions
▪ Assisted cashiers in handling cash registers, organized inventories
▪ Aided English-speaking customers, increasing recurrent and loyal customers by 15%
▪ Worked as an part time personal assistant for two eldery disabled women for 2 years
▪ Various customer service tasks in multitude of locations
▪ Animal husbandry and various farming and forestry tasks
Licences
▪ Finnish BT level driving license 2013
▪ Taxi permit 2018
▪ Evira 2011
▪ EA1 2014