Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Lyydia Obisanya

Lyydia Obisanya

Espoo,18

Summary

Customer service representative with total of 10+ years of experience in various customer service environments. Known for ability to communicate with customers and provide exceptional service that ensures positive feedback. Self-driven, highly organized and detail-oriented person. Skilled team player and driver.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Logistics

Ianucci Services
12.2018 - Current

▪ Helped to grow customer database and establishing loyal customer foundation from the ground up

▪ Designed company labels, advertisements and business cards

▪ Successfully responsible for around 40% of company’s net income for 10 months consecutively

▪ Chauffeured exclusive customers

▪ Provided outstanding customer service, receiving excellent feedback from customers, holding 4.9-star rating for 4 years

Finnish Operations Administrator

SEB Life International
11.2022 - 05.2023

▪ Main tasks included processing new applications, existing business claims and premiums. Handled all policy alterations in all the SEB Finnish market products.

▪ Handled AntiMoneyLaundering,- PEP and financial crime reviewings and reporting.

▪ Efficiently reviewing and responding customer queries in writing and by phone.

Sales Associate

TOKMANNI Oy
06.2015 - 11.2018

▪ Started as an rebrander and became junior floor manager in 2 years

▪ Helped an average of 60 customers per day

▪ Worked closely with management to maximize sales by designing attractive displays

▪ Became junior floor manager and was responsible of 35% of the store merchandise

▪ Worked with TOK headquarters to organize training of the employees in company marketing and oversaw marketing our services to companies in business conventions

▪ Assisted cashiers in handling cash registers, organized inventories

▪ Aided English-speaking customers, increasing recurrent and loyal customers by 15%

Personal Assistant

City of Helsinki
06.2014 - 11.2016

▪ Worked as an part time personal assistant for two eldery disabled women for 2 years

Customer Service

Selekta Oy
10.2014 - 06.2015

▪ Various customer service tasks in multitude of locations

Animal Husbandry

Lempäälän Kunta
07.2013 - 10.2013

▪ Animal husbandry and various farming and forestry tasks

Education

Basic Degree in Agriculture - Animal Husbandry

KEUDA Saarenkartano
Mäntsälä Finland
04-2014

Skills

  • Finnish and English
  • Organized
  • Problem solving
  • Social
  • Team worker
  • Driving

  • Computer
  • Communication
  • Public speaking and teaching
  • Adaptability
  • Empathy
  • Detail oriented

Certification

Licences

▪ Finnish BT level driving license 2013

▪ Taxi permit 2018

▪ Evira 2011

▪ EA1 2014

Timeline

Finnish Operations Administrator

SEB Life International
11.2022 - 05.2023

Logistics

Ianucci Services
12.2018 - Current

Sales Associate

TOKMANNI Oy
06.2015 - 11.2018

Customer Service

Selekta Oy
10.2014 - 06.2015

Personal Assistant

City of Helsinki
06.2014 - 11.2016

Animal Husbandry

Lempäälän Kunta
07.2013 - 10.2013

Basic Degree in Agriculture - Animal Husbandry

KEUDA Saarenkartano
Lyydia Obisanya