Mainul Hasan Riyad
Kerava
Summary
Dynamic restaurant supervisor with a proven track record at Himu Oy, excelling in sales analysis and team leadership. Expertly resolved customer complaints, enhancing satisfaction and loyalty. Skilled in project management and conflict resolution, I effectively trained staff and optimized operations, ensuring exceptional service and operational efficiency.
Overview
3
3
years of professional experience
Work History
Restaurant Supervisor
Himu Oy ( Chitir Chicken Pasila )
Helsinki
08.2023 - Current
- Resolved customer complaints promptly and professionally.
- Supervised and coordinated activities of restaurant staff to ensure customer service standards are met.
- Analyzed sales data to identify trends and areas for improvement.
- Planned work schedules for restaurant personnel ensuring adequate coverage at all times.
Restaurant Worker
Carnis Oy ( McDonalds )
Helsinki
06.2022 - 08.2023
- Processed takeout orders correctly while providing accurate information about the order status.
- Maintained stock levels of kitchen supplies and ingredients needed for daily operations.
- Assisted other staff members in setting up banquet events according to customer's instructions.
- Provided excellent customer service by anticipating customer needs and responding promptly to requests or complaints.
Restaurant Worker
Burger Company ( Helsinki )
Helsinki
05.2022 - 06.2022
- Greeted customers and provided friendly customer service.
- Assisted in taking orders, preparing food, and delivering food to tables in a timely manner.
- Ensured all menu items were prepared according to restaurant standards and specifications.
Education
First Level Management Degree Programme ( Team Leader ) - Business
Keuda
Järvenpää11-2024
Skills
- Project management
- Sales analysis
- Team leadership
- Customer service
- Staff training
- Conflict resolution
Languages
Bengali
First Language
English
Advanced (C1)
C1
Finnish
Beginner (A1)
A1
Timeline
Restaurant Supervisor
Himu Oy ( Chitir Chicken Pasila )
08.2023 - Current
Restaurant Worker
Carnis Oy ( McDonalds )
06.2022 - 08.2023
Restaurant Worker
Burger Company ( Helsinki )
05.2022 - 06.2022
First Level Management Degree Programme ( Team Leader ) - Business
Keuda
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