MANDUKHAI NAVCHAA
Ulaanbaatar
Summary
A multi-talented individual with a passion for artistry and a strong background in hospitality and sales. I have gained valuable experience in hotel operations, guest services, and reservations, refining my communication and customer service skills. My adaptability, strategic thinking, and ability to build strong client relationships have ensured success in diverse professional environments. Through a range of professional experiences, I have honed the skills needed to excel and thrive in any dynamic work setting.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Sales Manager
Procedi LLC/ SIXT Car Rental / LIQUIMOLY Extreme
04.2024 - 03.2025
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Negotiated contracts with vendors and suppliers, ensuring the best pricing and terms for company profitability.
- Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
- Developed comprehensive product knowledge, enabling tailored solutions for clients'' specific needs.
- Negotiated partnerships with complementary businesses, creating synergies and expanding customer base.
- Handling accommodation, activity reservations for tours
- Developing travel plans and routes for tours
- Increased sales revenue by developing and implementing effective sales strategies.
Reservations Specialist, Operator
Shangri-La Ulaanbaatar Hotel
09.2022 - 04.2024
- Guest relations, customer service, hotel operator, hotel reservations agent;
- Coordinated closely with front desk, housekeeping department and laundry department to ensure standard hotel operations.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Utilized various software systems for efficient reservation processing and data management.
- Interpreted clients' needs and introduced services to fit specific requirements.
- Increased customer satisfaction by efficiently managing reservations and addressing guests inquiries.
- Attended training programs to deepen professional skillset and assisted in training fellow store associates on existing and new training programs.
- Maintained strong relationships with clients and hotel partners to ensure seamless reservation experiences.
- Streamlined booking processes for improved efficiency, handling high volumes of calls and online bookings.
- Mentored junior team members, fostering professional growth through guidance on best practices in the industry.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Raised codes and reported any emergencies that occurred in the hotel to all departments.
Art teacher (Part time)
Kids Art Mongolia LLC
02.2022 - 08.2022
- Developed and implemented engaging art lessons for children in grades kindergarten through 12th.
- Exhibit an exhibition for kids art;
- Managed art room supplies, equipment and resources to maintain consistent supply for projects.
- Managed a diverse range of learners, adapting lesson plans to accommodate different abilities and interests.
- Enhanced student creativity by incorporating various art mediums and techniques into lessons.
- Taught classes on painting, collage, and color theory.
Waitress (Part time)
Citros Lounge
07.2018 - 08.2018
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Handled cash transactions accurately, ensuring proper accounting and minimizing discrepancies at the end of shifts.
Waitress (Part time)
Tuushin Hotel
06.2015 - 08.2017
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
Tour guide (Part time)
SAMAR MAGIC TOURS LLC
05.2017 - 08.2017
- Facilitated memorable experiences for diverse groups by tailoring presentations to cater to different age groups, cultural backgrounds, and language abilities.
- Making sure the tourists have the best experience & comfort during their visit in our country; Ensuring the tourists’ safety.
- Built personal relationships with guests to promote positive experiences.
- Improved group safety by vigilantly monitoring tour participants and implementing strict adherence to safety guidelines.
Education
Bachelor of Arts - Fine Art
Mongolian National University of Arts And Culture
15140, Ulaanbaatar, Mongolia05.2022
High School Diploma -
General Education School No. 84 of Capital City
13370, Ulaanbaatar, Mongolia06.2018
Skills
- Effective Interpersonal Communication
- Quality Improvement Initiatives
- Service coordination
- Efficient Multitasking
- Collaborative Teamwork
- Customer service and relations
- Communications and operations
- Proficient in Microsoft Office
- Strong Background in Visual Arts
- Client relationship management
- Sales strategy development
- Strategic planning
- Direct sales
- Sales process
- Collaborative Relationship Management
- Sales team training
- Staff management
- Performance Management
- Effective Verbal Communication
- Goals and performance
Accomplishments
- IELTS 7.0 score - 2018
- IELTS 7.5 score - 2025
- "Blue Melody" art exhibition - 2024
- "Tusgaar Negdekhui" conjoined art exhibition - 2022
Certification
IELTS test 7.0 score - 2018
IELTS test 7.5 score - 2025
Volunteer Experience
The Central Museum of Mongolian Dinosaurs - English Museum Interpreter. Ulaanbaatar, Mongolia 07/2018
Affiliations
- A member of "Blue Rain" Artists Union
Languages
Mongolian
Native or Bilingual
English
Native or Bilingual
Finnish
Elementary
Timeline
Sales Manager
Procedi LLC/ SIXT Car Rental / LIQUIMOLY Extreme
04.2024 - 03.2025
Reservations Specialist, Operator
Shangri-La Ulaanbaatar Hotel
09.2022 - 04.2024
Art teacher (Part time)
Kids Art Mongolia LLC
02.2022 - 08.2022
Waitress (Part time)
Citros Lounge
07.2018 - 08.2018
Tour guide (Part time)
SAMAR MAGIC TOURS LLC
05.2017 - 08.2017
Waitress (Part time)
Tuushin Hotel
06.2015 - 08.2017
Bachelor of Arts - Fine Art
Mongolian National University of Arts And Culture
High School Diploma -
General Education School No. 84 of Capital City
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