Mansi Negi
Summary
Result driven, proactive and highly professional electronics and communication engineer, organized branch service leader equipped with operations management skills. Have a proven track record of successfully implementing and managing process improvements, CRM. I am a strong communicator and supportive collaborator.
Overview
9
9
years of professional experience
Work History
Branch service manager
IFB Industries ltd
2022.11 - 2023.05
- Implemented new processes and increased efficiency by performing service operations within SLA/TAT.
- Delivered quality service with remarkable efficiency by skillfully overseeing daily branch operations.
Senior service executive
IFB Industries ltd
2017.04 - 2022.10
- Successfully handled technical field operations.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Built relationships with customers and community to establish long-term business growth.
Service Executive
IFB Industries Ltd
2015.07 - 2017.03
- Maintained high customer satisfaction standards to meet or exceed targets.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
Graduate Engineer Trainee
IFB Industries Ltd
2014.07 - 2015.06
- Evaluated quality control processes and made recommendations for improvements in quality control.
- Worked closely with engineers on projects.
- Prepared standard reports and documentation to communicate results to senior management.
- Estimated materials costs and sourcing requirements for project feasibility.
Education
Masters in Technology - Smart Energy
University of Vaasa
Vaasa, Finland07.2025
Bachelor's in Technology - Electronics And Communication
Uttrakhand Technical University
Dehradun, India06.2014
Skills
- Advanced English, ILETS Band 7.
- Basic electrical and electronics.
- MATLAB.
- Strong interpersonal skills.
- MS Office.
- Product Training.
- Professional Relationships.
- Branch Operations.
- Process Improvement Initiatives.
- Operational Procedures.
- CRM Tracking.
Languages
English, Hindi
Native language
Basic Finnish
Beginner
A1
Timeline
Branch service manager
IFB Industries ltd
2022.11 - 2023.05
Senior service executive
IFB Industries ltd
2017.04 - 2022.10
Service Executive
IFB Industries Ltd
2015.07 - 2017.03
Graduate Engineer Trainee
IFB Industries Ltd
2014.07 - 2015.06
Masters in Technology - Smart Energy
University of Vaasa
Bachelor's in Technology - Electronics And Communication
Uttrakhand Technical University
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