Marco Rigacci
Florence
Summary
Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
9
9
years of professional experience
Work History
Customer Advisor
BCC ICCREA
05.2024 - 05.2025
- Implemented feedback mechanisms to gather customer insights, driving service improvements.
- Answered customer service inquiries via telephone, email and chat platform to address customer needs and promote optimum outcomes.
- Managed customer complaints with empathy and professionalism, resulting in resolved issues and improved relationships.
Cost Analyst
Gruppo Materia
05.2023 - 04.2024
- Reduced overall project costs by conducting thorough cost analysis and identifying areas for improvement.
- Collaborated with cross-functional teams to develop more efficient workflows, reducing operating costs across the organization.
- Completed technical estimates using cost models.
Barman and Waiter
Ristorante Pizzaudace
11.2017 - 03.2023
- Provided exceptional customer service in fast-paced dining environment.
- Managed order accuracy and timely delivery to enhance guest satisfaction.
Barista
Ristorante Ricci's
05.2016 - 05.2017
- Trained new baristas on beverage preparation techniques and customer service standards.
- Implemented efficient workflows during peak hours to enhance customer satisfaction and service speed.
Education
Bachelor Degree - International Cooperation And Economic Development
- Università Degli Studi Di Firenze
10-2022
Erasmus Program - Economics
- Universidad De Salamanca
High School Diploma -
Istituto Tecnico Peano
Florence, ItalySkills
- Complaint handling
- Complaint resolution
- Active learning
- Computer skills
- Teamwork and collaboration
- Problem-solving skills
- Attention to detail
- Excellent communication
Languages
Italian
Bilingual or Proficient (C2)
English
Advanced (C1)
Spanish
Upper intermediate (B2)
Disclaimer
Autorizzo il trattamento dei dati personali contenuti nel mio curriculum vitae in base all’art. 13 del D. Lgs. 196/2003
Timeline
Customer Advisor
BCC ICCREA
05.2024 - 05.2025
Cost Analyst
Gruppo Materia
05.2023 - 04.2024
Barman and Waiter
Ristorante Pizzaudace
11.2017 - 03.2023
Barista
Ristorante Ricci's
05.2016 - 05.2017
Bachelor Degree - International Cooperation And Economic Development
- Università Degli Studi Di Firenze
Erasmus Program - Economics
- Universidad De Salamanca
High School Diploma -
Istituto Tecnico Peano
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