Marco Rigacci
Florence
Summary
Reliable professional with experience in Customer Support, Back Office, and Cost Analysis, with strong communication, organizational, and problem-solving skills. I am seeking a stable position as Back Office Assistant, or Operations Support in Italy or in international environments where I can grow and make a real contribution.
Overview
9
9
years of professional experience
Work History
Customer Advisor
BCC ICCREA
05.2024 - 05.2025
- Customer support for banking services via phone, email, and chat
- Resolution of issues with online operations, cards, and accounts
- Ticket entry in CRM system and practice updates
- Customer satisfaction and retention
Cost Analyst
Gruppo Materia
05.2023 - 04.2024
- Production cost analysis and control
- Data entry and product data updates
- Communication with suppliers and production teams
Barista and Waiter
Ristorante Pizzaudace
11.2017 - 03.2023
- Customer service, order management, daily use of English and Spanish
Barista
Ricci's
06.2016 - 06.2017
- Customer service, order management, daily use of English and Spanish
- Cash register management and operational support
Education
Bachelor Degree - International Cooperation And Economic Development
- Università Degli Studi Di Firenze
10-2022
High School Diploma -
Istituto Tecnico Peano
Skills
- Customer Support CRM Problem Solving Effective communication
- Data Entry Back Office Cost analysis Operations support
- Excel Teamwork Time management Foreign languages
Languages
Italian
Bilingual or Proficient (C2)
English
Upper intermediate (B2)
Spanish
Upper intermediate (B2)
Timeline
Customer Advisor
BCC ICCREA
05.2024 - 05.2025
Cost Analyst
Gruppo Materia
05.2023 - 04.2024
Barista and Waiter
Ristorante Pizzaudace
11.2017 - 03.2023
Barista
Ricci's
06.2016 - 06.2017
High School Diploma -
Istituto Tecnico Peano
Bachelor Degree - International Cooperation And Economic Development
- Università Degli Studi Di Firenze
Similar Profiles
Marco RigacciMarco Rigacci
Customer Advisor at BCC ICCREACustomer Advisor at BCC ICCREA
Serena PapaleoSerena Papaleo
Banking Consultant at BANCA DI CREDITO COOPERATIVO DI PACHINO (ICCREA)Banking Consultant at BANCA DI CREDITO COOPERATIVO DI PACHINO (ICCREA)
Letizia MatarreseLetizia Matarrese
Head of Business Intelligence at Iccrea Banca SpaHead of Business Intelligence at Iccrea Banca Spa
Alejandro CavazosAlejandro Cavazos
Field Supervisor at Bodark SolutionsField Supervisor at Bodark Solutions
Madison AndrewsMadison Andrews
Amazon Delivery Driver at Lucky LogisticsAmazon Delivery Driver at Lucky Logistics