Mari-Liisa Belohvostova

I worked as a OS Customer Support department Quality Analyst & Trainer for an Estonian mobility company. I was working with all Baltic countries. My main responsibilities were ->

• To onboard new employees in all Baltic countries
• To develop training materials
• To reach all quality related KPI's
• To evaluate the quality of employees
• To prepare quality related business reviews

I worked as an OS Customer Support Representative for a well-known Estonian company. During my journey, I was up-skilled to the Senior Customer Support Representative. Besides resolving issues with clients, my main responsibility was to provide new employees with relevant trainings and education.

Main requirement for this job was an excellence in communication. I addressed guest concerns promptly and professionally.