Overview
Work History
Education
Skills
hobbies
Languages
Timeline
Generic
Maria Diego Rodriguez

Maria Diego Rodriguez

Ibiza

Overview

10
10
years of professional experience

Work History

Receptionist and Bar

Santa´s Aurora Hotel & Igloos
11.2023 - 04.2024

Receptionist

The standard Ibiza Hotel 5*
04.2022 - 09.2023
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
  • Used internal software to process reservations, check-ins and check-outs.
  • Collected room deposits, fees and payments.
  • Confirmed relevant guest information and payment methods to prevent fraud.
  • Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
  • Entered customer data into room system and updated information whenever patrons changed rooms.
  • Contacted housekeeping staff and maintenance department immediately to resolve guest room issues.
  • Protected guest valuables with main safe or in individual boxes to maximize security.

Receptionist

Mikasa boutique hotel
11.2021 - 04.2022
  • Answered central telephone system and directed calls accordingly.
  • Responded to inquiries from callers seeking information.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Sorted, received and distributed mail correspondence between departments and personnel.
  • Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives.
  • Supported various administrative duties by proofreading, transcribing and invoicing.

Retail Manager

Vilebrequin
02.2018 - 11.2021
  • Controlled store inventory and reviewed cash handling and operations reports.
  • Trained and developed new employees for ease of transition into team.
  • Implemented daily operating procedures to keep store clean, adequately stocked and well-organized.
  • Effectively allocated tasks during high-traffic times to keep operations running and employees focused.
  • Created visual store strategy based on company rules.
  • Reviewed reports of cash and operations to effectively control store inventory.
  • achieve sales target weekly and monthly.
  • Optimized store displays and appearance via strategic merchandising.
  • Helped customers manage large purchases by collecting items from store.

Hostess

Sa punta fine dining
05.2021 - 10.2021
  • Assigned patrons to tables suitable for needs and restaurant section rotation.
  • Supported servers, food runners , with keeping dining area ready for every guest.
  • Informed servers of newly seated parties for speedy service.
  • Used cash registers and credit card machines to cash out customers.
  • Resolved guest complains to maintain complete customer satisfaction and workforce effectiveness.
  • Documented reservations and communicated changes to guests.
  • Maintained customer satisfaction and increased drink sales by directing customers to bar area while waiting for tables.
  • Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.

Hostess

Nikki beach
03.2016 - 10.2017
  • Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
  • Answered customer questions about hours, seating and menu information.
  • Assigned patrons to tables suitable for needs and restaurant section rotation.
  • Supported servers, food runners and bussers with keeping dining area ready for every guest.

Recepcionist

Sommer au hotel 3*
01.2016 - 03.2016

Receptionist

El casino Ibiza
04.2015 - 01.2016
  • Answered central telephone system and directed calls accordingly.
  • Resolved customer problems and complaints.
  • Register costumers according to company rules .

Head Waitress

Ushuaia Ibiza
05.2014 - 10.2014

Education

Language Interpretation And Translation - Language Interpretation And Translation

Universidad Pompeu Fabra
Barcelona

Cultural Anthropology - Cultural Anthropology

UNED Spain
Distance

High School Diploma -

Calixto Y Melibea
Salamanca
05.2008

Middle School Education

Calixto Y Melibea
Salamanca
06.2006

Skills

  • Opera cloud expert level
  • Positive Attitude and Energetic, reliable,
  • Computer Proficiency
  • Multi-Line Telephone Skills
  • Organization and Efficiency, ability to work in a team enviroment
  • Personal Initiative
  • Hardworking and responsible
  • Used to stress situations
  • Passionate about the luxury hospitality industry

hobbies

Travel, books, animals, nature, scuba diving, sports.

Languages

Spanish
Bilingual or Proficient (C2)
English
Advanced (C1)
French
Elementary (A2)

Timeline

Receptionist and Bar

Santa´s Aurora Hotel & Igloos
11.2023 - 04.2024

Receptionist

The standard Ibiza Hotel 5*
04.2022 - 09.2023

Receptionist

Mikasa boutique hotel
11.2021 - 04.2022

Hostess

Sa punta fine dining
05.2021 - 10.2021

Retail Manager

Vilebrequin
02.2018 - 11.2021

Hostess

Nikki beach
03.2016 - 10.2017

Recepcionist

Sommer au hotel 3*
01.2016 - 03.2016

Receptionist

El casino Ibiza
04.2015 - 01.2016

Head Waitress

Ushuaia Ibiza
05.2014 - 10.2014

Language Interpretation And Translation - Language Interpretation And Translation

Universidad Pompeu Fabra

Cultural Anthropology - Cultural Anthropology

UNED Spain

High School Diploma -

Calixto Y Melibea

Middle School Education

Calixto Y Melibea

Similar Profiles

CREATE PROFILE
Maria Diego Rodriguez