Maria Diego Rodriguez
Ibiza
Overview
10
10
years of professional experience
Work History
Receptionist and Bar
Santa´s Aurora Hotel & Igloos
Luosto . Finnish Lapland
11.2023 - 04.2024
Receptionist
The standard Ibiza Hotel 5*
Ibiza, Spain
04.2022 - 09.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Managed multiple tasks and met time-sensitive deadlines.
- Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
- Used internal software to process reservations, check-ins and check-outs.
- Collected room deposits, fees and payments.
- Confirmed relevant guest information and payment methods to prevent fraud.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
- Entered customer data into room system and updated information whenever patrons changed rooms.
- Contacted housekeeping staff and maintenance department immediately to resolve guest room issues.
- Protected guest valuables with main safe or in individual boxes to maximize security.
Receptionist
Mikasa boutique hotel
ibiza, Spain
11.2021 - 04.2022
- Answered central telephone system and directed calls accordingly.
- Responded to inquiries from callers seeking information.
- Managed multiple tasks and met time-sensitive deadlines.
- Sorted, received and distributed mail correspondence between departments and personnel.
- Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives.
- Supported various administrative duties by proofreading, transcribing and invoicing.
Retail Manager
Vilebrequin
ibiza
02.2018 - 11.2021
- Controlled store inventory and reviewed cash handling and operations reports.
- Trained and developed new employees for ease of transition into team.
- Implemented daily operating procedures to keep store clean, adequately stocked and well-organized.
- Effectively allocated tasks during high-traffic times to keep operations running and employees focused.
- Created visual store strategy based on company rules.
- Reviewed reports of cash and operations to effectively control store inventory.
- achieve sales target weekly and monthly.
- Optimized store displays and appearance via strategic merchandising.
- Helped customers manage large purchases by collecting items from store.
Hostess
Sa punta fine dining
ibiza, spain
05.2021 - 10.2021
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Supported servers, food runners , with keeping dining area ready for every guest.
- Informed servers of newly seated parties for speedy service.
- Used cash registers and credit card machines to cash out customers.
- Resolved guest complains to maintain complete customer satisfaction and workforce effectiveness.
- Documented reservations and communicated changes to guests.
- Maintained customer satisfaction and increased drink sales by directing customers to bar area while waiting for tables.
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
Hostess
Nikki beach
Ibiza, spain
03.2016 - 10.2017
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Answered customer questions about hours, seating and menu information.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Supported servers, food runners and bussers with keeping dining area ready for every guest.
Recepcionist
Sommer au hotel 3*
Allgäu , Germanny
01.2016 - 03.2016
Receptionist
El casino Ibiza
04.2015 - 01.2016
- Answered central telephone system and directed calls accordingly.
- Resolved customer problems and complaints.
- Register costumers according to company rules .
Head Waitress
Ushuaia Ibiza
Ibiza
05.2014 - 10.2014
Education
Language Interpretation And Translation - Language Interpretation And Translation
Universidad Pompeu Fabra
BarcelonaCultural Anthropology - Cultural Anthropology
UNED Spain
DistanceHigh School Diploma -
Calixto Y Melibea
Salamanca05.2008
Middle School Education
Calixto Y Melibea
Salamanca06.2006
Skills
- Opera cloud expert level
- Positive Attitude and Energetic, reliable,
- Computer Proficiency
- Multi-Line Telephone Skills
- Organization and Efficiency, ability to work in a team enviroment
- Personal Initiative
- Hardworking and responsible
- Used to stress situations
- Passionate about the luxury hospitality industry
hobbies
Travel, books, animals, nature, scuba diving, sports.
Languages
Spanish
Bilingual or Proficient (C2)
English
Advanced (C1)
French
Elementary (A2)
Timeline
Receptionist and Bar
Santa´s Aurora Hotel & Igloos
11.2023 - 04.2024
Receptionist
The standard Ibiza Hotel 5*
04.2022 - 09.2023
Receptionist
Mikasa boutique hotel
11.2021 - 04.2022
Hostess
Sa punta fine dining
05.2021 - 10.2021
Retail Manager
Vilebrequin
02.2018 - 11.2021
Hostess
Nikki beach
03.2016 - 10.2017
Recepcionist
Sommer au hotel 3*
01.2016 - 03.2016
Receptionist
El casino Ibiza
04.2015 - 01.2016
Head Waitress
Ushuaia Ibiza
05.2014 - 10.2014
Language Interpretation And Translation - Language Interpretation And Translation
Universidad Pompeu Fabra
Cultural Anthropology - Cultural Anthropology
UNED Spain
High School Diploma -
Calixto Y Melibea
Middle School Education
Calixto Y Melibea