Maria So
ESPOO
Summary
Experienced professional with sharp problem-solving and communication skills. Proficient in technical aspects like programming and project management. Dedicated to delivering exceptional service experiences and driving innovation in the service guide role.
Overview
14
14
years of professional experience
Work History
Chief Operating Officer
Elman Siivous Oy
06.2010 - Current
- Strong ability to work under pressure, make decisions, and act quickly in time-sensitive situations.
- Proficiency in both spoken and written English and Finnish languages.
- Developed and implemented strategies to optimize operational efficiency, showcasing adaptability and problem-solving skills crucial for managing various tasks in the dynamic airport service environment.
- Managed payroll and pension processes for employees, ensuring timely and accurate payment distribution, showcasing reliability and trustworthiness in handling financial responsibilities.
- 5 years maintained customer service face-to-face and client relations for 10 accounts, providing accurate information and advice related to finance, demonstrating strong communication and interpersonal skills essential for delivering high-quality service to diverse clientele emphasizing high-quality service delivery.
- Successfully established new contracts through government bidding, doubling revenue during the pandemic by executing accurate market research, highlighting initiative and resourcefulness in driving business growth during challenging times.
Software Development Engineer
Technigo
08.2022 - 01.2024
- Developed reusable code libraries to expedite future development efforts, reducing time-to-market for new features.
- Developed comprehensive test plans, executing manual and automated tests to ensure optimal software quality.
- Actively developing a booking system as a side project for a client, demonstrating proactive initiative to enhance service offerings through innovative software solutions.
- Designed intuitive graphical user interfaces to improve user experience.
- Coordinated deployments of new software, feature updates and fixes.
- Certification as a Ethereum Developer, showcasing dedication to remaining updated on cutting-edge blockchain technology trends and their potential applications in service innovation, alongside a keen interest in AI technology.
- Expertise in JavaScript (ES6), React, HTML5, and CSS, enabling efficient development of user-friendly web interfaces for desktop and mobile operating systems. to enhance customer service experiences.
Education
Associate of Applied Science - Computer Studies
Xamk - Southeastern Finland University
Finland01.2023
Business Administration And Management - Finance
Rastor-Institute
Finland01.2021
Skills
- Communication skills
- Adaptability
- Customer focus
- Problem-solving & Decision-making
- Time management
- Teamwork
- Technical proficiency
- Leadership
- Project management
- Attention to detail
- Multitasking
- Cultural awareness
Timeline
Software Development Engineer
Technigo
08.2022 - 01.2024
Chief Operating Officer
Elman Siivous Oy
06.2010 - Current
Associate of Applied Science - Computer Studies
Xamk - Southeastern Finland University
Business Administration And Management - Finance
Rastor-Institute
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